PEGA CDH Solution

As a Pega CDH Lead, your role involves leading end-to-end implementation and delivery of Pega CDH solutions. You will partner with business stakeholders to translate customer engagement strategies into technical designs and provide technical leadership to development teams, ensuring adherence to Pega best practices. Collaborating with cross-functional teams is essential to enable real-time personalization and omni-channel orchestration. Additionally, you will ensure robust governance, compliance, and performance tuning of Pega CDH applications. Mentoring, coaching, and upskilling junior engineers and decisioning consultants is part of your responsibilities. Driving innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features is crucial for success. Key Responsibilities: - Lead end-to-end implementation and delivery of Pega CDH solutions. - Partner with business stakeholders to translate customer engagement strategies into technical designs. - Provide technical leadership to development teams, ensuring adherence to Pega best practices. - Collaborate with cross-functional teams to enable real-time personalization and omni-channel orchestration. - Ensure robust governance, compliance, and performance tuning of Pega CDH applications. - Mentor, coach, and upskill junior engineers and decisioning consultants. - Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features. Qualifications Required: - Bachelors/Masters degree in Computer Science, Engineering, or related field. - 10+ years of IT experience with at least 4+ years in Pega CDH. - Strong expertise in Pega CDH (Customer Decision Hub) and Next-Best-Action design, Decision Strategies, Adaptive Models, Predictive Analytics, NBA Designer, Customer Profile Designer, and Engagement Policy design. - Omni-channel integration experience (Web, Mobile, Email, Contact Center). - Proven experience leading large-scale Pega CDH implementations. - Strong knowledge of Pega Platform (v8.x and above) and Pega design principles. - Hands-on experience with cloud deployment (GCP/AWS/Azure) is a plus. - Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant strongly preferred.,