PEGA CDH Solution

As a Pega CDH Lead, your role will involve leading end-to-end implementation and delivery of Pega CDH solutions. You will partner with business stakeholders to translate customer engagement strategies into technical designs. Your responsibility will include providing technical leadership to development teams, ensuring adherence to Pega best practices. Collaboration with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration will be crucial. Additionally, you will be ensuring robust governance, compliance, and performance tuning of Pega CDH applications. Mentoring, coaching, and upskilling junior engineers and decisioning consultants will be a key part of your role. Driving innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features will also be within your purview. Qualifications required for this role include a Bachelors/Masters degree in Computer Science, Engineering, or related field. You should have 10+ years of IT experience with at least 4+ years in Pega CDH. Strong expertise in Pega CDH (Customer Decision Hub) and Next-Best-Action design, Decision Strategies, Adaptive Models, Predictive Analytics, NBA Designer, Customer Profile Designer, and Engagement Policy design is essential. You should also have experience in omni-channel integration (Web, Mobile, Email, Contact Center) and leading large-scale Pega CDH implementations. Knowledge of Pega Platform (v8.x and above) and Pega design principles is required. Hands-on experience with cloud deployment (GCP/AWS/Azure) will be a plus. Possession of Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant is strongly preferred.,