Immediate openings For Team Leader -T&S Payments Specialist Cognizant

4.0 - 7.0 years

8 - 10 Lacs

Bengaluru

Work from Office

Project Process Description: The project involves Identifying fraudulent users/transactions by analyzing the purchase pattern of the business customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet strict TAT, Productivity and a minimum monthly average quality requirement of 99%. Relevant Experience and Minimum # of Years/ Months: 4 6 Years which includes a minimum of 2 years of team handling (15+ FTEs) experience in payments (BFSI) Core Competencies: Excellent written, reading & spoken communications skills in English Should have had coaching and mentoring experience Search skills, ability to approach problems logically Excellent people and performance management skills Understanding of the subject (trends, influencers, fraud, risk, things to be cautious of etc.) High degree of problem-solving and analytical skills with strong attention to detail required Ability to manage multiple tasks and competing priorities effectively under pressure and short timelines Set a healthy environment in the team and positive mind frame in the individual Ability to work in a fast-paced, constantly evolving environment Strong understanding of online & digital markets Proven track record of exceptional performance and high productivity Excellent client and process management skills Understanding of the social space (trends, influencers, fraud, risk, things to be cautious of etc.) Quick learning and understanding of complex processes Other Requirements (Certification, etc.) Candidate should be comfortable to work in 24*7 shifts with rotating weekly offs Ability to manage critical situations with minimum supervision Customer service orientation and ability to work in a team Strong keyboard and analytical skills Ability to perform in adverse situations Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable) Responsible for managing a team of 20-25 agents making sure daily KPIs are achieved Mentor and groom the team members as per the career growth options Motivate and drive the team to ensure timely deliverables Track and report daily volumes and quality stats to the TM and other stakeholders Provide performance feedback, coaching on the Analysis conducted by the QA Report and Identify training requirements based on the data analysis for respective teams Excellent SLA management skills & should have experience in preparing and reviewing RCA Help improve the defined processes as we create more automation and gather information Review team on bottom quartile management activities Coordinate with non-operations team to make sure smooth BAU Manage internal and external stakeholders for the business TL will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements.

Posted 3 weeks ago

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