Patient Services Assistant

As an Online and Offline Field Service Technician at Healthwatch Telediagnostics Pvt Ltd, you will play a crucial role in implanting devices to patients both in person by travelling to their location and through online call support. This urgent hiring opportunity is open for immediate joiners, including freshers and individuals with 6 months to 2 years of experience. Your primary responsibility as a Field Technician will involve driving the company's growth across multiple cities by performing hookups, removals, and data uploads of holter, ABPM, and other tests at patient locations. In addition to hands-on field work, you will also engage in online call support, addressing customer inquiries and issues through digital channels such as email, chat, and online calls to ensure timely and effective solutions while maintaining a positive customer experience. Key Responsibilities include responding to inquiries, problem-solving, providing product/service information, order management, customer relationship management, feedback collection, and monitoring customer satisfaction. The role requires proficiency in multiple languages, MS Excel, and MS Word, as well as familiarity with mobile applications, city routes, and the ability to commute extensively. Possessing a driving license and the ability to ride a two-wheeler is highly desired. In this full-time, permanent position, you will be expected to service at least four patients a day anywhere in the city. The benefits package includes cell phone reimbursement, health insurance, life insurance, and Provident Fund, with a morning shift schedule and yearly bonus. As part of the application process, you will be asked questions regarding your experience in fieldwork, years of experience, immediate availability, and the possession of a two-wheeler. Join Healthwatch Telediagnostics Pvt Ltd as a dedicated Online and Offline Field Service Technician and seize the opportunity to grow with us while making a meaningful impact on patient care.,