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0.0 - 5.0 years
3 - 11 Lacs
Mumbai, Maharashtra, India
On-site
Handle customer queries efficiently by answering and resolving them in a timely manner. Manage doctor appointment scheduling and ensure the smooth flow of patients. Oversee the patient registration process, ensuring all information is captured accurately. Facilitate the billing process for patients, ensuring correct invoicing and payment. Coordinate with various departments to streamline operational activities and improve patient experience. Provide assistance and support to both patients and staff in various operational tasks to ensure efficient hospital functioning.
Posted 1 day ago
0.0 - 2.0 years
2 - 10 Lacs
Cochin / Kochi / Ernakulam, Kerala, India
On-site
Responsible for maintaining patient records, scheduling appointments, and ensuring the smooth flow of administrative processes This role plays an essential part in supporting the efficient operation of radiology and imaging services Key Responsibilities: Patient Registration:Greet and assist patients as they arrive for radiology and imaging services Collect and verify patient information, insurance details, and medical history Appointment Scheduling:Schedule radiology and imaging appointments, ensuring efficient utilization of equipment and staff Coordinate with patients to confirm appointment times and provide instructions Record Management:Maintain accurate and up-to-date patient records and imaging files Ensure compliance with data protection regulations and maintain the confidentiality of patient information Billing and Insurance:Verify insurance coverage and facilitate the billing process Assist patients with insurance-related inquiries and provide information on payment options Quality Assurance: Verify the accuracy of patient data and imaging orders to minimize errors Follow established quality control processes to maintain data integrity Front Desk Support: Manage the front desk or reception area, addressing patient inquiries and providing exceptional customer service Coordinate with radiology technologists, physicians, and other healthcare professionals to ensure a smooth patient flow Reports and Documentation: Prepare and maintain reports, statistics, and documentation related to patient registration and scheduling Ensure compliance with regulatory requirements for radiology records Communication: Communicate with healthcare providers, radiologists, and support staff to relay patient information and imaging orders Resolve scheduling conflicts and provide updates on patient status
Posted 2 weeks ago
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