Patient Financal Advisor

Job Title: Patient Financial Advisor
Location: Jayanagar, Bangalore, Karnataka
Employment Type: Full-time

About the Role:

We are seeking a compassionate and detail-oriented Patient Financial Advisor to join our healthcare team in Jayanagar. In this role, you will serve as the primary liaison between patients and the hospital/clinic billing department, helping patients understand their financial responsibilities, insurance coverage, and available payment options.

Key Responsibilities:

• Assist patients in understanding their medical bills, insurance coverage, co-payments, and out-of-pocket expenses.
• Provide clear and accurate cost estimates for treatments and procedures.
• Coordinate with insurance companies for eligibility verification, authorizations, and claim status.
• Guide patients through available financial assistance programs or payment plans.
• Maintain up-to-date knowledge of insurance policies, billing procedures, and healthcare regulations.
• Ensure timely collection of outstanding balances and follow up with patients as necessary.
• Maintain patient confidentiality and adhere to data privacy regulations (e.g., HIPAA or Indian data protection guidelines).
• Collaborate with front office, billing, and clinical teams to ensure seamless patient experience.

Requirements:

• Bachelor's degree in Finance, Business Administration, Healthcare Management, or related field preferred.
• 1–3 years of experience in healthcare billing, insurance coordination, or patient counseling.
• Familiarity with TPA processes, insurance claim workflows, and hospital billing software.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Fluency in English and Kannada is required; knowledge of Hindi or other regional languages is a plus.

Job Type: Full-time

Pay: ₹25,120.79 - ₹55,143.85 per month

Work Location: In person