Patient Care Taker

Job Description

ü Report 10 minutes prior to the OPD starts. ü To ensure OPD checklist is folowed step by step. ü Welcome the patient with smile ü Introduce yourself to the patient ü Record AR/NCT ü Escort patient to the waiting area/ OPD chamber. ü Coordinate with doctors/ optometrist and call the patients by name when their turn comes. ü For dilation, first check the Identification Band and put the appropriate dilating eye drop. ü Ensure the doctor and the optometrist are in their respective chambers when the patients are ready to be seen. ü In case of dilations and additional procedures required keep the patients informed on timeframes. ü In case of non availaibility of doctor or optometrist beyond the defined stipulated time, escalate the same to the floor manager/ centre manager for immidiate redressal. ü Assisiting the patients and doctors as and when required. ü Provide special care needs to the vulnerable patients. ü If any procedures/ investigations are advised, help the patients to get prompt billing done before starting the procedure. ü In case of emergency patient to be directly taken for the procedure and billing formalities to be handled with the attendants ü Escorting all the patients to pharmacy, optical, counselling as required. ü Ensuring all relevant patients get future appointments. ü Ensure patients to fill the feedback forms available in OPD waiting area. ü Inform OPD manager immediately in case of any grievance of patient. ü Reporting of accidental incidents. ü Prompt in activation of codes and follow codes policy. (Any other work assigned from time to time by the hospital management) Job Type: Full-time Pay: ₹8,500.00 - ₹12,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person