Patient Appointment Scheduler

Key Responsibilities - North East Candidates are more preferable

• Appointment Scheduling
• Schedule, reschedule, and confirm patient appointments in coordination with providers.
• Manage cancellations and no-shows with appropriate follow-up.
• Patient Communication
• Make outbound calls to patients to confirm demographic and insurance details.
• Remind patients of upcoming appointments, required documents, or pre-authorizations.
• Provide clear instructions related to visit type (in-person, telehealth, follow-up, etc.).
• Ensure correct entry of insurance information to prevent claim denials.
• Coordinate with the eligibility and verification team as needed.

Required Skills & Competencies

• Strong communication skills (verbal & written) with a customer service mindset.
• Knowledge of healthcare terminology, insurance plans, and medical billing basics
• Proficiency in practice management systems and MS Office (Excel, Word).
• Familiarity with HIPAA and compliance regulations.
• It's a NIGHT shift job (5.30 PM to 2.30 AM IST)
• Work from office job only
• US Call center experience candidates can apply also

Required Skills & Competencies

• Food Allowance every month
• Night Shift Allowance every month
• Rent Allowance every month (Only North-east Candidates)
• Annual Bonus
• Quarterly Team Outing
• Paid time off both CL & SL
• Both USA & IND Holidays

Job Types: Full-time, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person