Company Description Oswal Publishers, established in 1985, is a leading academic publisher in India, renowned for textbooks, question banks, model specimen papers, and solved papers for ICSE, ISC, and state boards. Under the leadership of managing director Mr. Mukesh Jain, the company has compiled industry-leading guidebooks with content prepared by eloquent authors according to the latest syllabus. The company maintains strong ties with schools, teachers, and distributors across India, ensuring widespread availability of their publications. With a talented team and a commitment to quality education, Oswal Publishers strives to make learning engaging and accessible. Role Description This is a full-time on-site role for an Area Sales Manager, for Patna, Bangluru and Kolkata. The Area Sales Manager will be responsible for managing sales operations, developing sales strategies, and building relationships with schools, teachers, and distributors. Responsibilities include identifying new sales opportunities, meeting sales targets, conducting market research, and providing feedback to the management. The role also involves training and supervising sales staff, managing budgets, and ensuring customer satisfaction. Qualifications Excellent sales and negotiation skills Strong relationship-building abilities and customer service skills Ability to develop and execute effective sales strategies Experience in market research and analysis Proven ability to meet sales targets and manage budgets Strong leadership and team management skills Excellent communication and interpersonal skills Proficiency in using sales-related software and tools Valid driver’s license and willingness to travel within the region Bachelor's degree in Business, Marketing, or a related field Experience in the academic publishing industry is a plus Show more Show less
The Customer Support Executive will serve as the primary point of contact for customers, authors, distributors, and institutional partners. They will handle queries, resolve complaints, provide product/service information, and ensure overall customer satisfaction related to books, journals, digital publications, and subscription services. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Assist customers with orders, subscriptions, billing, delivery issues, and product information. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions or alternatives. Maintain a deep understanding of the publishing products (books, eBooks, journals, etc.) and platforms (webstores, content management systems). Coordinate with editorial, production, sales, and logistics teams to resolve complex issues. Manage CRM entries, track customer interactions, and generate regular reports on support metrics. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person
The Customer Support Executive will serve as the primary point of contact for customers, authors, distributors, and institutional partners. They will handle queries, resolve complaints, provide product/service information, and ensure overall customer satisfaction related to books, journals, digital publications, and subscription services. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Assist customers with orders, subscriptions, billing, delivery issues, and product information. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions or alternatives. Maintain a deep understanding of the publishing products (books, eBooks, journals, etc.) and platforms (webstores, content management systems). Coordinate with editorial, production, sales, and logistics teams to resolve complex issues. Manage CRM entries, track customer interactions, and generate regular reports on support metrics. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person
The Customer Support Executive plays a crucial role as the primary point of contact for customers, authors, distributors, and institutional partners. Your main responsibilities will include handling queries, resolving complaints, providing detailed product/service information, and ensuring overall customer satisfaction regarding books, journals, digital publications, and subscription services. You will be expected to respond promptly and professionally to customer inquiries through various channels such as phone, email, chat, and social media. Your duties will involve assisting customers with orders, subscriptions, billing, delivery issues, and product information. In cases of product or service problems, you will be required to clarify the customer's complaint, identify the root cause, and offer appropriate solutions or alternatives. To excel in this role, you must maintain a comprehensive understanding of the publishing products including books, eBooks, journals, etc., as well as the platforms such as webstores and content management systems. Effective coordination with editorial, production, sales, and logistics teams will be essential in resolving complex issues efficiently. Additionally, you will be responsible for managing CRM entries, tracking customer interactions, and generating regular reports on support metrics to ensure high-quality customer service standards. This position is full-time and permanent, with a day shift schedule and an in-person work location.,
Key Responsibilities: Visit partner hospitals regularly to identify and support patients in need. Coordinate with hospital staff and doctors to understand patient cases. Assist patients and families in understanding available treatment support and procedures. Help in documentation and verification for financial or medical aid. Accompany patients or families during admission, diagnosis, or treatment processes as needed. Maintain detailed records of each case – including forms, medical reports, and follow-up logs. Provide emotional and logistical support to patients and their families. Coordinate with the internal NGO team for approvals, fund disbursement, and escalation of cases. Raise awareness in communities about the medical aid provided by the NGO. Submit daily/weekly reports and case studies to the project team. Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person
Key Responsibilities: Visit partner hospitals regularly to identify and support patients in need. Coordinate with hospital staff and doctors to understand patient cases. Assist patients and families in understanding available treatment support and procedures. Help in documentation and verification for financial or medical aid. Accompany patients or families during admission, diagnosis, or treatment processes as needed. Maintain detailed records of each case – including forms, medical reports, and follow-up logs. Provide emotional and logistical support to patients and their families. Coordinate with the internal NGO team for approvals, fund disbursement, and escalation of cases. Raise awareness in communities about the medical aid provided by the NGO. Submit daily/weekly reports and case studies to the project team. Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person