Job Title: Captain We are hiring for A Hotel / Banquet Captain who has to supervise staff and ensures smooth event operations, coordinating with clients, overseeing setup and tear-down, maintaining service quality, and resolving guest issues to guarantee excellent customer experiences during banquets and events. Job Location: Orivva by Lotus, Raj Nagar Extension, Ghaziabad. Job Timings: 11 a.m to 9 p.m. Age Limit: 25 Years to 40 Years We Offer: Competitive Salary ranging from 18000 INR to 25000 INR, as per knowledge and Experience.\ Opportunity to be part of growing hospitality brand . Professional and Safe Work Environment. Growth and Training Support. Key Responsibilities · Staff Supervision: Guide, train, and assign duties to banquet servers and other service staff during events. · Event Coordination: Collaborate with event planners and clients to confirm event details and ensure all requirements are met. · Venue Management: Oversee the setup, decoration, and tear-down of banquet spaces according to client specifications and hygiene standards. · Service Execution: Ensure food and beverage service is executed efficiently, meeting high-quality standards. · Guest Relations: Serve as the point of contact for guests, addressing inquiries, handling special requests, and resolving any complaints or issues promptly and professionally. · Inter-Departmental Communication: Maintain strong communication with other hotel departments, such as the kitchen, to ensure smooth coordination of food and beverage services. · Inventory and Logistics: Monitor inventory levels and manage resource allocation to support event needs. · Compliance: Ensure that all operations comply with health, safety, and hotel brand standards. Required Skills & Experience · Leadership & Management: Ability to lead, motivate, and manage a team effectively. · Experience: Must be from the Hotel / Banquet Industry having a minimum experience of 2 years as a Captain in any reputed Hotel or Banquet. · Customer Service: A strong focus on exceeding customer expectations and providing excellent service. · Communication: Excellent verbal and written communication skills for interacting with staff, clients, and guests. · Problem-Solving: The ability to handle pressure, adapt to changing situations, and make sound decisions. · Attention to Detail: Meticulousness in ensuring all event details are perfect, from setup to service. · Teamwork: A collaborative spirit to work effectively with colleagues and different departments. · Qualification: 10+2 but a Graduation Degree or Diploma in Hotel Management would be an advantage. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Work Location: In person
Job Title: Customer Relations Executive (Tele-caller) - Female We are hiring for a Customer Relations Executive (Tele-caller) – Female, who has to generate leads, sell packages, and handle customer inquiries via phone. Key responsibilities include making outbound calls to promote venues and services, taking inbound calls to assist clients, managing customer data in a CRM, and following up to ensure satisfaction and book events. Strong communication, persuasive selling skills, patience, and a positive attitude are essential for this role. Job Location : Orriva by Lotus Raj Nagar Extension, Ghaziabad. Job Timings: 11 a. m to 9 p.m. Age Limit: 18 Years to 35 Years We Offer: Competitive Salary ranging from 15000 INR to 25000 INR, as per knowledge and Experience.\ Opportunity to be part of growing hospitality brand . Professional and Safe Work Environment. Growth and Training Support. Job Responsibilities · Sales & Promotion : Make outbound calls to potential and existing clients to promote the hotel's services, banquet facilities, and food & beverage packages. · Inbound Customer Service : Handle incoming calls to answer customer questions, address concerns, and provide information about venue availability and offerings. · Lead Generation & Follow-up : Identify and qualify potential leads for events and follow up with prospects to nurture relationships and drive bookings. · Customer Relationship Management (CRM) : Accurately record all customer interactions, update contact details, and maintain customer databases. · Meeting Targets : Work towards achieving sales targets and contributing to the overall performance of the sales team. · Data Analysis : Report on call outcomes, customer feedback, and observations to the team lead to help improve sales strategies. Required Skills & Qualifications · Excellent Communication Skills : Strong verbal communication and interpersonal skills to engage effectively with customers. · Persuasive & Confident : Ability to persuade customers, close sales, and handle objections with a positive attitude. · Customer-Focused : A genuine interest in interacting with people and providing excellent customer service. · Patience & Listening Skills : Ability to listen attentively to customer needs and resolve issues calmly. · CRM & Technical Proficiency : Familiarity with CRM software for data management and basic computer skills for record-keeping. · Organizational Skills : Strong time management and multitasking abilities to handle call volumes efficiently. · Must have passed 10+2 from a Reputed English Medium School. Ideal Candidates will have · Previous experience of minimum 1 year in a telemarketing, tele-calling, or tele-sales. · Knowledge of the hospitality or event industry. · A proven track record of generating sales and building rapport with clients. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Work Location: In person
Job Title: Captain We are hiring for A Hotel / Banquet Captain who has to supervise staff and ensures smooth event operations, coordinating with clients, overseeing setup and tear-down, maintaining service quality, and resolving guest issues to guarantee excellent customer experiences during banquets and events. Job Location: Orivva by Lotus, Raj Nagar Extension, Ghaziabad. Job Timings: 11 a.m to 9 p.m. Age Limit: 25 Years to 40 Years We Offer: Competitive Salary ranging from 18000 INR to 25000 INR, as per knowledge and Experience.\ Opportunity to be part of growing hospitality brand . Professional and Safe Work Environment. Growth and Training Support. Key Responsibilities · Staff Supervision: Guide, train, and assign duties to banquet servers and other service staff during events. · Event Coordination: Collaborate with event planners and clients to confirm event details and ensure all requirements are met. · Venue Management: Oversee the setup, decoration, and tear-down of banquet spaces according to client specifications and hygiene standards. · Service Execution: Ensure food and beverage service is executed efficiently, meeting high-quality standards. · Guest Relations: Serve as the point of contact for guests, addressing inquiries, handling special requests, and resolving any complaints or issues promptly and professionally. · Inter-Departmental Communication: Maintain strong communication with other hotel departments, such as the kitchen, to ensure smooth coordination of food and beverage services. · Inventory and Logistics: Monitor inventory levels and manage resource allocation to support event needs. · Compliance: Ensure that all operations comply with health, safety, and hotel brand standards. Required Skills & Experience · Leadership & Management: Ability to lead, motivate, and manage a team effectively. · Experience: Must be from the Hotel / Banquet Industry having a minimum experience of 2 years as a Captain in any reputed Hotel or Banquet. · Customer Service: A strong focus on exceeding customer expectations and providing excellent service. · Communication: Excellent verbal and written communication skills for interacting with staff, clients, and guests. · Problem-Solving: The ability to handle pressure, adapt to changing situations, and make sound decisions. · Attention to Detail: Meticulousness in ensuring all event details are perfect, from setup to service. · Teamwork: A collaborative spirit to work effectively with colleagues and different departments. · Qualification: 10+2 but a Graduation Degree or Diploma in Hotel Management would be an advantage. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Work Location: In person
Job Title: Customer Relations Executive (Tele-caller) - Female We are hiring for a Customer Relations Executive (Tele-caller) – Female, who has to generate leads, sell packages, and handle customer inquiries via phone. Key responsibilities include making outbound calls to promote venues and services, taking inbound calls to assist clients, managing customer data in a CRM, and following up to ensure satisfaction and book events. Strong communication, persuasive selling skills, patience, and a positive attitude are essential for this role. Job Location : Orriva by Lotus Raj Nagar Extension, Ghaziabad. Job Timings: 11 a. m to 9 p.m. Age Limit: 18 Years to 35 Years We Offer: Competitive Salary ranging from 15000 INR to 25000 INR, as per knowledge and Experience.\ Opportunity to be part of growing hospitality brand . Professional and Safe Work Environment. Growth and Training Support. Job Responsibilities · Sales & Promotion : Make outbound calls to potential and existing clients to promote the hotel's services, banquet facilities, and food & beverage packages. · Inbound Customer Service : Handle incoming calls to answer customer questions, address concerns, and provide information about venue availability and offerings. · Lead Generation & Follow-up : Identify and qualify potential leads for events and follow up with prospects to nurture relationships and drive bookings. · Customer Relationship Management (CRM) : Accurately record all customer interactions, update contact details, and maintain customer databases. · Meeting Targets : Work towards achieving sales targets and contributing to the overall performance of the sales team. · Data Analysis : Report on call outcomes, customer feedback, and observations to the team lead to help improve sales strategies. Required Skills & Qualifications · Excellent Communication Skills : Strong verbal communication and interpersonal skills to engage effectively with customers. · Persuasive & Confident : Ability to persuade customers, close sales, and handle objections with a positive attitude. · Customer-Focused : A genuine interest in interacting with people and providing excellent customer service. · Patience & Listening Skills : Ability to listen attentively to customer needs and resolve issues calmly. · CRM & Technical Proficiency : Familiarity with CRM software for data management and basic computer skills for record-keeping. · Organizational Skills : Strong time management and multitasking abilities to handle call volumes efficiently. · Must have passed 10+2 from a Reputed English Medium School. Ideal Candidates will have · Previous experience of minimum 1 year in a telemarketing, tele-calling, or tele-sales. · Knowledge of the hospitality or event industry. · A proven track record of generating sales and building rapport with clients. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Work Location: In person