Hotel / Banquet Captain

Job Title: Captain

We are hiring for A Hotel / Banquet Captain who has to supervise staff and ensures smooth event operations, coordinating with clients, overseeing setup and tear-down, maintaining service quality, and resolving guest issues to guarantee excellent customer experiences during banquets and events.

Job Location: Orivva by Lotus, Raj Nagar Extension, Ghaziabad.

Job Timings: 11 a.m to 9 p.m.

Age Limit: 25 Years to 40 Years

We Offer:

• Competitive Salary ranging from 18000 INR to 25000 INR, as per knowledge and Experience.\
• Opportunity to be part of growing hospitality brand .
• Professional and Safe Work Environment.
• Growth and Training Support.

Key Responsibilities

· Staff Supervision: Guide, train, and assign duties to banquet servers and other service staff during events.

· Event Coordination: Collaborate with event planners and clients to confirm event details and ensure all requirements are met.

· Venue Management: Oversee the setup, decoration, and tear-down of banquet spaces according to client specifications and hygiene standards.

· Service Execution: Ensure food and beverage service is executed efficiently, meeting high-quality standards.

· Guest Relations: Serve as the point of contact for guests, addressing inquiries, handling special requests, and resolving any complaints or issues promptly and professionally.

· Inter-Departmental Communication: Maintain strong communication with other hotel departments, such as the kitchen, to ensure smooth coordination of food and beverage services.

· Inventory and Logistics: Monitor inventory levels and manage resource allocation to support event needs.

· Compliance: Ensure that all operations comply with health, safety, and hotel brand standards.

Required Skills & Experience

· Leadership & Management: Ability to lead, motivate, and manage a team effectively.

· Experience: Must be from the Hotel / Banquet Industry having a minimum experience of 2 years as a Captain in any reputed Hotel or Banquet.

· Customer Service: A strong focus on exceeding customer expectations and providing excellent service.

· Communication: Excellent verbal and written communication skills for interacting with staff, clients, and guests.

· Problem-Solving: The ability to handle pressure, adapt to changing situations, and make sound decisions.

· Attention to Detail: Meticulousness in ensuring all event details are perfect, from setup to service.

· Teamwork: A collaborative spirit to work effectively with colleagues and different departments.

· Qualification: 10+2 but a Graduation Degree or Diploma in Hotel Management would be an advantage.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person