Job Title: Marketing Operations & Client Service Department: Marketing Reports To: Director of Marketing / Head of Marketing Location: ORO – The Estate Bangalore Nandi Hills Job Summary: The Marketing Operations & Client Service professional is a pivotal role bridging the gap between marketing strategy and execution, while ensuring exceptional client satisfaction. This individual will optimize marketing processes, manage marketing technology, and serve as a key point of contact for internal stakeholders and external partners, ensuring smooth campaign delivery and effective communication of marketing initiatives and results. Key Responsibilities: Marketing Operations: Oversee the day-to-day operations of the marketing department, ensuring efficiency and effectiveness of processes. Manage and optimize marketing technology stack (e.g., CRM, email marketing platforms, marketing automation tools, analytics platforms). Develop and implement standardized marketing workflows, project management methodologies, and best practices. Ensure data integrity and segmentation within marketing databases for targeted campaigns. Manage marketing budgets, track expenditures, and generate financial reports. Coordinate with internal teams (Sales, Revenue, F&B, Operations) to align marketing efforts with overall business objectives. Oversee vendor relationships for marketing services (e.g., creative agencies, PR firms, media buyers). Develop and maintain marketing calendars, ensuring timely execution of campaigns and promotions. Analyse marketing performance data, identify areas for improvement, and implement optimization strategies. Client Service (Internal & External) Serve as the primary point of contact for internal stakeholders (e.g., General Managers, Department Heads) regarding marketing requests and updates. Effectively communicate marketing strategies, campaign plans, and results to internal teams. Gather feedback from internal stakeholders to continuously improve marketing support and services. Coordinate with external agencies and partners, ensuring timely delivery of assets and adherence to brand guidelines. Assist in managing client relationships for specific marketing initiatives, ensuring their needs are met and expectations exceeded. Prepare and present marketing reports and performance dashboards to internal stakeholders. Address and resolve any marketing-related inquiries or issues from internal or external parties promptly and professionally. Qualifications: Bachelor's degree in Marketing, Business Administration, Communications, or a related field. 3-5 years of experience in marketing operations, project management, or client service, preferably within the hospitality or service industry. Strong understanding of marketing principles, strategies, and digital marketing channels. Proficiency in marketing automation platforms (e.g., HubSpot, Marketo), CRM systems, and project management tools (e.g., Asana, Trello). Excellent organizational skills, attention to detail, and ability to manage multiple projects simultaneously. Exceptional communication (written and verbal) and interpersonal skills. Proven ability to collaborate effectively with cross-functional teams. Analytical mindset with the ability to interpret data and make data-driven recommendations. Proactive problem-solver with a strong customer-centric approach. Job Type: Full-time Pay: ₹350,000.00 - ₹1,200,000.00 per year Schedule: Day shift Work Location: In person

Job Summary: The Planner (Agency Profile) is responsible for fostering and maintaining strong relationships with external event planning agencies, corporate travel planners, and other third-party booking entities. This role focuses on understanding agency needs, presenting suitable hotel solutions (including event spaces, accommodation, and F&B offerings), and collaborating to secure bookings that drive revenue and achieve hotel objectives. The ideal candidate will have a deep understanding of the agency landscape and a proactive approach to partnership development. Key Responsibilities: Identify, research, and outreach to key event planning agencies, corporate clients with significant MICE (Meetings, Incentives, Conferences, Exhibitions) needs, and travel consortia. Develop and nurture strong, long-term relationships with agency contacts, becoming their preferred hotel partner. Understand the specific requirements and preferences of agencies for various events, group bookings, and individual travel. Prepare and deliver compelling presentations, proposals, and site inspections showcasing the hotel's facilities, services, and unique selling points. Act as the primary point of contact for agency inquiries, RFPs (Request for Proposals), and booking negotiations. Collaborate closely with the hotel's MICE, Sales, and Revenue Management teams to ensure competitive pricing and tailored solutions. Track agency performance, identify trends, and implement strategies to increase market share from agency channels. Stay updated on industry trends, competitor offerings, and agency-specific requirements to maintain a competitive edge. Represent the hotel at industry events, trade shows, and agency roadshows to build visibility and network. Ensure seamless communication and handover of confirmed bookings to the hotel's operational teams. Maintain accurate and up-to-date records of all agency interactions, proposals, and contracts in the CRM system. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field. 3-5 years of experience in sales, business development, or account management within the hospitality or event industry, with a strong focus on agency relations. Proven track record of achieving sales targets and building successful partnerships. Excellent communication, presentation, and negotiation skills. Strong understanding of MICE segment and group booking processes. Ability to build rapport and influence decision-makers. Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Job Type: Full-time Pay: ₹350,000.00 - ₹950,000.00 per year Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Work from home Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person

The Marketing Operations & Client Service role is a crucial position within the Marketing Department, responsible for bridging the gap between marketing strategy and execution while ensuring high levels of client satisfaction. This role involves optimizing marketing processes, managing marketing technology, and acting as a key contact point for both internal stakeholders and external partners. The primary objective is to facilitate smooth campaign delivery and efficient communication of marketing initiatives and results. In terms of Marketing Operations, you will be tasked with overseeing the day-to-day functions of the marketing department to ensure operational efficiency and effectiveness. This includes managing and enhancing the marketing technology stack, implementing standardized workflows and best practices, maintaining data integrity within marketing databases, monitoring budgets, and coordinating with internal teams to align marketing efforts with overall business goals. Furthermore, you will be responsible for managing vendor relationships, developing marketing calendars, analyzing performance data, and implementing optimization strategies. Regarding Client Service, you will serve as the main point of contact for internal stakeholders, effectively communicating marketing strategies, gathering feedback for continuous improvement, and coordinating with external agencies and partners to ensure timely asset delivery and brand guideline adherence. Additionally, you will manage client relationships for specific marketing initiatives, prepare and present marketing reports to internal stakeholders, and address any marketing-related inquiries or issues promptly and professionally. To qualify for this role, you should possess a Bachelor's degree in Marketing, Business Administration, Communications, or a related field, along with 3-5 years of experience in marketing operations, project management, or client service, preferably within the hospitality or service industry. You should have a strong understanding of marketing principles and digital marketing channels, proficiency in marketing automation platforms, CRM systems, and project management tools, excellent organizational and communication skills, and the ability to collaborate effectively with cross-functional teams. An analytical mindset, proactive problem-solving abilities, and a customer-centric approach are also essential for success in this role. This is a full-time position that requires in-person work during day shifts at ORO The Estate in Bangalore Nandi Hills.,

About Oro: Oro, at The Estates, is tucked away in the lap of Nandi Hills, 30 kms from the Bengaluru airport. We are a private retreat, a venue for hosting social celebrations, corporate off-sites and weekend getaways. Our retreat is equipped with conference halls, business lounges, banquet spaces, lush green lawns, thoughtfully designed rooms, luxurious villas, infinity pool, spa, and a rooftop restaurant with bar. To know more, visit our website: https://orocircle.com Job Description:- Key Responsibilities: * **Sales Strategy & Execution:** * Develop and implement strategic sales plans to achieve and exceed revenue targets for rooms, F&B, meeting spaces, and other hotel services. * Identify and research potential clients, market trends, and competitive activities to inform sales strategies. * Proactively prospect for new business through cold calling, networking, industry events, and online research. * Conduct sales presentations, site inspections, and property tours for prospective clients. * Prepare and present proposals, contracts, and service agreements to secure bookings. * Negotiate pricing and terms to maximize profitability while meeting client needs. * Actively participate in sales blitzes and other promotional activities. * **Client Relationship Management:** * Build and maintain strong, long-lasting relationships with key clients, corporate accounts, travel agents, and event planners. * Understand client needs and tailor solutions to ensure high levels of customer satisfaction. * Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly. * Conduct regular follow-ups to ensure client satisfaction and identify opportunities for repeat business. * Actively seek client feedback and incorporate it into future sales strategies. * **Market Research & Analysis:** * Monitor market conditions, competitor activities, and industry trends to identify new opportunities and challenges. * Analyze sales data to identify areas for improvement and develop targeted sales initiatives. * Provide regular reports on sales performance, market insights, and client feedback to management. * **Collaboration & Communication:** * Work closely with the Hotel Operations team, Revenue Management, Marketing, and F&B departments to ensure seamless service delivery and client satisfaction. * Communicate effectively with all internal stakeholders regarding client requirements, event details, and special requests. * Represent the hotel/venue professionally at all times. * **Administrative:** * Maintain accurate and up-to-date client records and sales activities in the CRM system. * Prepare sales reports, forecasts, and budgets as required. * Adhere to all company policies and procedures. **Qualifications:** * Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (or equivalent practical experience). * Proven 2-5 years of experience in hospitality sales, with a strong track record of achieving sales targets. * In-depth knowledge of the hospitality industry, including hotel operations, F&B services, and event management. * Excellent communication, presentation, negotiation, and interpersonal skills. * Strong analytical and problem-solving abilities. * Proficiency in CRM software (e.g., Salesforce, Opera Sales & Catering) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * Ability to work independently and as part of a team in a fast-paced environment. * Flexibility to travel as needed for client meetings, industry events, and trade shows. * Highly organized with strong attention to detail. * Customer-centric mindset with a passion for delivering exceptional service. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person

About Oro: Oro, at The Estates, is tucked away in the lap of Nandi Hills, 30 kms from the Bengaluru airport. We are a private retreat, a venue for hosting social celebrations, corporate off-sites and weekend getaways. Our retreat is equipped with conference halls, business lounges, banquet spaces, lush green lawns, thoughtfully designed rooms, luxurious villas, infinity pool, spa, and a rooftop restaurant with bar. To know more, visit our website: https://orocircle.com Job Description: A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include: Key Responsibilities * Greet and welcome guests with a friendly and professional demeanor. * Perform check-in and check-out procedures efficiently. * Handle guest requests, inquiries, and complaints promptly. * Manage reservations and room allocations using the Property Management System (PMS). * Maintain proper records and documentation related to guest stays. * Coordinate with housekeeping, bell desk, and other departments for guest needs. * Handle billing and payment processes accurately. * Ensure the front desk area is neat, organized, and presentable. * Promote hotel services and facilities to guests. Qualifications * Minimum: 10+2 (Higher Secondary) * Preferred: Degree/Diploma in Hotel Management or Hospitality Additional Information Minimum 4-6 month of internship experience relevant experience in a similar capacity Job Type: Full-time Pay: ₹15,000.00 - ₹28,000.00 per month Schedule: Day shift Work Location: In person