Company Description Ornate is a leading training and consulting company specializing in Hospitality, Human Resources, Management, Marketing, and Customer Service. We partner with clients to provide innovative and creative solutions to solve day-to-day business challenges. Our primary aim is to train competitive staff in hospitality and customer service, using easy-to-understand modules accessible for people from all walks of life. We also assist businesses in recruiting temporary, casual, and permanent staff. Customer service excellence is our cornerstone, as it applies to all businesses that directly interact with people. Role Description This is a full-time on-site role located in Lucknow for a Food and Beverage Captain. The Food and Beverage Captain will be responsible for overseeing the daily operations of the food and beverage service, ensuring adherence to service standards, supervising staff, and providing exceptional customer service. Additional responsibilities include coordinating with kitchen staff, managing inventory, and ensuring customer satisfaction through effective communication and problem-solving. Qualifications Supervisory Skills to effectively manage and lead a team Knowledge of high Service Standards and Food Service Excellent Customer Service and Communication skills Strong problem-solving and organizational skills Ability to work well under pressure in a fast-paced environment Previous experience in a similar role is preferred Diploma or degree in Hospitality Management or related field is a plus Show more Show less
As a Food and Beverage Captain at Ornate, you will play a crucial role in overseeing the daily operations of the food and beverage service in Lucknow. Your primary responsibilities will include ensuring adherence to service standards, supervising staff, and delivering exceptional customer service. You will collaborate closely with kitchen staff, manage inventory, and resolve any customer issues effectively. To excel in this role, you must possess strong supervisory skills to lead and manage a team effectively. Your knowledge of high service standards and food service will be essential in maintaining quality service delivery. Exceptional customer service and communication skills are key to ensuring customer satisfaction. Your problem-solving abilities and organizational skills will aid you in handling various challenges in a fast-paced environment. Ideally, you should have previous experience in a similar role to navigate the duties effectively. A diploma or degree in Hospitality Management or a related field would be advantageous, although not mandatory. Your dedication to upholding service excellence and your commitment to enhancing the customer experience will be instrumental in your success as a Food and Beverage Captain at Ornate.,