As an
ORM Analyst
, you will be responsible for monitoring, managing, and protecting the online reputation of our clients across platforms such as
Google Reviews, Facebook, Instagram, Twitter
, and various review or third-party sites.You'll work closely with internal teams to address negative feedback, promote positive sentiment, and ensure a consistent, professional brand presence online.
Key Responsibilities
- Monitor and manage brand mentions, reviews, and feedback across social media, review sites, and search engines
- Respond to comments, messages, and reviews in a professional, timely, and brand-aligned manner
- Actively participate in social media engagement to build positive sentiment around the brand
- Coordinate with internal teams (social media, content, customer service) to address concerns or queries
- Manage crisis communication and escalate issues when necessary
- Track, analyze, and report online sentiment and feedback trends (Social Listening)
- Dislike or downvote negative/unfair reviews, where applicable
- Focus on increasing positive visibility and brand advocacy across platforms
- Work on Google My Business (GMB) and assist in maintaining up-to-date, optimized profiles
Support brand awareness efforts by encouraging positive interactions and sharing success stories
Preferred Skills
- Strong written communication and interpersonal skills
- Familiarity with platforms such as Google Reviews, Facebook, Instagram, Twitter, LinkedIn
- Proficiency in social listening tools is a plus
- Ability to remain calm and professional during crisis situations
- Attention to detail and sensitivity toward brand tone and customer sentiment
- Good coordination and team collaboration skills
If you're enthusiastic about managing digital conversations, enhancing brand reputation, and engaging with online community,we'd love to connect with you!
Skills: response management,communication,crisis management,reviews
