The Project Co-Ordinator role is accountable to Head of Delivery for the administration and governance of all types of projects at Oreta. Role & responsibilities Ensure all projects that have commenced have required Project Startup checklist completed. Provide regular and ad hoc reporting out of planning tool, tagging, and formatting projects. Assist with rescheduling, change management, and resource allocation in the project plan. Produce detailed project reports and notifications as appropriate. Support Head of Delivery in tactical application of tools and reports. Document and distribute minutes of meetings. Provide general administration assistance to project team including set up of meetings and workshops. Manage the ordering of software / hardware on behalf of a project manager. Project governance Ensure timesheets are being completed in a timely manner and at end of each week. Ensure PMs are updating the ETC and Risks for a project in the central system on a weekly basis Project Artefact Audits and reviews. Project Closure Audit. Continuous improvement. Undertaking administration projects/tasks as requested by the Business Manager. Preferred candidate profile Work well under pressure. Positive can do attitude. Attention to detail, committed to deadlines & highly organized. Analytical & problem solving skills. Demonstrate efficiency across the MS Office suite. Excellent communication and customer service skills. Demonstrate ability to work independently, and as part of a team. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. Enjoy working in a new open-space office in the Chandigarh with a friendly and highly driven team (the Oreos), where ideas are always welcome and ongoing learning and development is strongly encouraged. Our people are rewarded with monthly team events, Employee of the Months, just to name a few of the perks. The remuneration will be negotiated based on relevant skills and experience If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you. For more information visit our webpage: www.oreta.com.au

The Project Co-ordinator role is accountable to Head of Delivery for the administration and governance of all types of projects at Oreta. Role & responsibilities Ensure all projects that have commenced have required Project Startup checklist completed. Provide regular and ad hoc reporting out of planning tool, tagging, and formatting projects. Assist with rescheduling, change management, and resource allocation in the project plan. Produce detailed project reports and notifications as appropriate. Support Head of Delivery in tactical application of tools and reports. Document and distribute minutes of meetings. Provide general administration assistance to project team including set up of meetings and workshops. Manage the ordering of software / hardware on behalf of a project manager. Project governance Ensure timesheets are being completed in a timely manner and at end of each week. Ensure PMs are updating the ETC and Risks for a project in the central system on a weekly basis Project Artefact Audits and reviews. Project Closure Audit. Continuous improvement. Undertaking administration projects/tasks as requested by the Business Manager. Preferred candidate profile Work well under pressure. Positive can do attitude. Attention to detail, committed to deadlines & highly organized. Analytical & problem solving skills. Demonstrate efficiency across the MS Office suite. Excellent communication and customer service skills. Demonstrate ability to work independently, and as part of a team. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. Enjoy working in a new open-space office in the Chandigarh with a friendly and highly driven team (the Oreos), where ideas are always welcome and ongoing learning and development is strongly encouraged. Our people are rewarded with monthly team events, Employee of the Months, just to name a few of the perks. The remuneration will be negotiated based on relevant skills and experience If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you. For more information visit our webpage: www.oreta.com.au

We are looking to engage a well presented Mid- level GRC Consultant to work closely with our clients. You will be responsible for consulting, designing and reviewing formal documentation and business requirements to ensure they are in line with ISO 2700-1, NIST, NSW Mandatory 25, SOCI ACT 2018 and Essential 8 frameworks and maturity levels to name a few. This role is front facing and therefore you will be expected to engage with internal and external stakeholders, communicate with technical and non-technical teams and provide practical solutions to the end client. Role & responsibilities Minimum of 3 years in Information technology or related field Bachelor's Degree in Computer Science, Information Security, Information Systems, or related field in Cyber Exceptional communications skills (written, verbal & customer presentations) Strong attention to detail Ethical mindset Experience in a client facing role Proven experience writing formal documentation, business requirements and reports (Excellent MS Office experience) Understanding of GRC Understanding of ISMS, ISO 27001, SOC 2 compliance, NIST and Essential 8 Ability to work autonomously Assist and contribute to fellow team members and team discussions Being comfortable with a high degree of on-the-job learning An understanding of Information Security and a keen sense to learn Entry level understanding of security frameworks, Risk Management, business processes, security governance, audit compliance and risk assessment Strong self-management skills, including time management and the ability to work on multiple assignments concurrently Highly regarded/Desirable Criteria Knowledge of security standards. Excellent written and oral skills Confident to face customers Excellent documentation skills Excellent time management skills Responsibilities (not limited to) include; As an entry-level junior GRC (Governance, Risk, and Compliance) consultant, your roles and responsibilities will include: Assisting senior consultants / Managers / Lead in conducting risk assessments and compliance audits. Researching and analysing regulatory requirements and industry best practices. Supporting the development and implementation of GRC frameworks and policies. Assisting in the identification and evaluation of potential risks and vulnerabilities. Collaborating with cross functional teams to ensure compliance with regulations and standards. Assisting in the development and delivery of training programs on GRC topics Supporting the creation and maintenance of documentation related to GRC processes. Assisting in the monitoring and reporting of key risk indicators and performance metrics. Participating in client meetings and providing support in presenting findings and recommendations. Keeping up-to-date with industry trends and developments in GRC. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

About Role: Are you passionate about technology and keen on being part of a dynamic team at the forefront of cloud and platform engineering? Oreta, a leading Australian organization, is looking for a talented Cloud/Platform Engineer/System Engineer (L2) to join our innovative team based in Chandigarh/Mohali- India . In this role, youll work with cutting-edge tools and technologies, solving complex problems, and delivering exceptional IT solutions for our clients. You'll be empowered to learn, thrive, and grow in a collaborative environment that values innovation and teamwork. The successful candidate will need to be able to handle a broad range of technical and customer service challenges, while working collaboratively with other teams to ensure the highest level of service quality and customer satisfaction. Responsibilities Assist in the design, implementation, and maintenance of our platform and cloud infrastructure. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct triage on incidents, ensuring prompt identification and resolution of problems. Monitor and optimize system performance, ensuring high availability and scalability. Participate in the development and implementation of new features and enhancements. Provide second-level technical support to customers via phone, email, and chat, ensuring timely resolution of customer issues. Attain a high percentage of First Call Resolution tickets. Manage service levels (SLAs), monitor response times, and escalate issues as needed to meet service level objectives. Create and maintain Knowledge Base Articles (KBAs) to improve the resolution time of common issues. Document all customer interactions accurately and thoroughly in our service desk ticketing system. Follow established procedures and protocols for troubleshooting and resolving customer issues. Actively participate in team meetings and training sessions to stay up to date on new products and services. Identify opportunities to improve processes and procedures, and work with management to implement changes. Maintain a positive, customer-focused attitude at all times, even in challenging situations. Work collaboratively with other team members and support teams to ensure the highest level of customer service and technical support. Monitor and respond to alerts generated by monitoring systems, ensuring timely resolution of any issues. Provide proactive updates to customers on the status of their tickets and follow up with them as needed to ensure their issues are fully resolved. Identify trends and patterns in customer issues, and work with support teams to address underlying issues and improve overall service quality. May be required to participate in on-call rotations to provide after-hours support to customers as needed on occasion. Contribute to process improvement initiatives, and work with management to implement changes to improve service quality and efficiency. Provide training and mentoring to junior team members to help them develop their technical skills and provide high-quality customer service. Maintain a high level of professionalism and positive attitude and always represent the organization in a positive and professional manner. Participate in incident response and problem management activities, working closely with other teams to investigate and resolve complex technical issues. Configure and troubleshoot hardware devices and provide technical support to users. Essential Criteria Bachelors degree in computer science or related field Minimum 2 years in Server Administration environment Proven experience in triage, with the ability to quickly identify and resolve technical issues. Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud. Experience with troubleshooting and technical support the following technologies Technical expertise and experience supporting Server infrastructure; Private Cloud / Public Cloud IaaS, PaaS, Hypervisors, Microsoft Server Operating System, Linux, End User / Modern Workplace Management and support; Microsoft Intune (EndPoint Manager), Windows / MAC Operating Systems, Office 365, Common off the Shelf Software (COTS) Server Platforms / Applications; Microsoft Exchange Server, Microsoft SQL Server, Azure Virtual Desktop, Citrix Server Strong customer service skills, with the ability to communicate technical information to non-technical customers Understanding of Service Desk processes and ideally ticketing systems (e.g. ConnectWise) Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Flexible schedule, with the ability to work evenings, weekends, and holidays as needed - rotating roster Ability to multitask and prioritize in a fast-paced environment Strong team player, with the ability to work collaboratively with other team members and support teams Benefits and Perks Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks.

We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities 1. Leadership and Management: Team Leadership : Lead, mentor, Build and manage a team of SOC analysts, incident responders, and threat hunters. Foster a culture of continuous improvement, accountability, and professional development within the SOC team. Conduct regular performance reviews and provide constructive feedback to team members. Operational Management : Develop and maintain SOC processes, procedures, and documentation to ensure efficient and effective operations. Ensure the SOC team operates 24/7, providing continuous coverage for security monitoring and incident response. Coordinate shift schedules, resource allocation, and ensure adequate staffing levels. Monitoring and Detection : Oversee the monitoring of security events and alerts generated by various security tools and technologies. Ensure the timely identification, analysis, and escalation of potential security incidents. Develop and fine-tune detection rules, signatures, and use cases to enhance threat detection capabilities. Incident Response : Coordinate and manage the end-to-end incident response process, including detection, analysis, containment, eradication, and recovery. Develop, implement, and maintain incident response playbooks, runbooks, and standard operating procedures (SOPs). Lead post-incident reviews, including root cause analysis and lessons learned, to improve incident response processes. Threat Intelligence Integration : Ensure the SOC team stays up-to-date with the latest threat intelligence and cyber threat landscape. Integrate threat intelligence into SOC operations to enhance detection and response capabilities. Collaborate with threat intelligence analysts to gather, analyse, and disseminate actionable intelligence. Threat Hunting : Develop and lead proactive threat hunting activities to identify and mitigate potential threats before they impact the organisation. Utilise advanced analytical and forensic tools to uncover hidden threats and malicious activities. Internal Collaboration : Work closely with other IT and security teams to ensure seamless integration of security operations. Collaborate with the IT infrastructure team to ensure security controls are properly implemented and maintained. Engage with application development teams to ensure secure coding practices and application security measures. Stakeholder Communication : Communicate effectively with senior management, providing regular updates on SOC activities, incidents, and overall security posture. Develop and deliver regular SOC performance and incident reports to leadership. Serve as the primary point of contact for escalated security incidents and external communications. Process Enhancement : Identify areas for improvement within the SOC and implement enhancements to processes, tools, and technologies. Conduct regular SOC assessments and readiness exercises to ensure operational effectiveness. Stay informed about the latest security trends, technologies, and best practices. Metrics and Reporting : Develop and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of SOC operations. Provide detailed reporting on SOC activities, incidents, and trends to senior management and other stakeholders. Monthly CISO reports Regulatory Compliance : Ensure SOC operations comply with relevant regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Support audit activities and provide necessary documentation and evidence for compliance audits. Collaborate with the compliance team to address regulatory changes and ensure ongoing compliance. Employee Training : Develop and deliver regular cybersecurity training programs for SOC staff to enhance their skills and knowledge. Promote security awareness and best practices across the organisation through training and awareness programs. Conduct phishing simulations and other awareness activities to test and improve employee readiness. Professional Development : Encourage SOC team members to pursue relevant certifications and professional development opportunities. Provide guidance and support for career development and advancement within the SOC team. Education and Experience: Education : Bachelor's degree in Computer Science, Information Security, or a related field. Advanced degree preferred. Relevant certifications such as CISSP, CISM, GIAC, or equivalent are highly desirable. Experience : A minimum of 10-12 years of experience in cybersecurity, with at least 7-8 years in a SOC management or leadership role. Proven track record of managing and leading high-performing security teams in a dynamic and fast-paced environment. Security Operations : Strong understanding of security monitoring and incident response processes and technologies. Experience with SIEM platforms (e.g., Splunk, ArcSight, QRadar) and other security tools. Knowledge of threat intelligence and analysis methodologies. Technical Expertise : Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Proficiency in using advanced analytical and forensic tools for threat detection and incident analysis. Understanding of network security, endpoint security, application security, and cloud security principles. Leadership and Management : Excellent leadership, team management, and mentoring skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders. Strategic Thinking : Ability to think strategically and develop long-term plans for improving SOC operations and overall security posture. Demonstrated ability to drive continuous improvement and foster a culture of innovation. This position may require occasional on-call support and the ability to respond to security incidents outside of regular business hours. Hybrid work environment with a combination of on-site and remote work. Perks and Benefits Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

This is an opportunity for those professionals who would like to explore working with a fast paced leadership and highly experienced finance team. We are looking for an extraordinary talent in F&A who loves to work in a challenging job portfolio. Role & responsibilities Managing the day to day accounting transactions Bringing the books to trial balance stage Preparing the monthly accounts Liaising with the external Accountant for annual accounts and tax queries Reconciling bank and vendor accounts Managing the accounts payable function including the processing of invoices due for payment Managing the accounts receivable function including the allocation of payments Credit control of overdue payments Processing payroll and other related payroll tasks Preferred candidate profile Experience across a wide range of accounting functions Proven book-keeping experience Strong level of accuracy & attention to detail Ability to take responsibility and be accountable for workload Able to work autonomously and as part of a broader team Ability to solve problems Excellent written and verbal communication skills Strong time management and prioritization skills Intermediate computer software skills, including Excel and other financial accounting packages e.g. Xero Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities 1. Leadership and Management: Team Leadership : Lead, mentor, Build and manage a team of SOC analysts, incident responders, and threat hunters. Foster a culture of continuous improvement, accountability, and professional development within the SOC team. Conduct regular performance reviews and provide constructive feedback to team members. Operational Management : Develop and maintain SOC processes, procedures, and documentation to ensure efficient and effective operations. Ensure the SOC team operates 24/7, providing continuous coverage for security monitoring and incident response. Coordinate shift schedules, resource allocation, and ensure adequate staffing levels. 2. Security Monitoring and Incident Response: Monitoring and Detection : Oversee the monitoring of security events and alerts generated by various security tools and technologies. Ensure the timely identification, analysis, and escalation of potential security incidents. Develop and fine-tune detection rules, signatures, and use cases to enhance threat detection capabilities. Incident Response : Coordinate and manage the end-to-end incident response process, including detection, analysis, containment, eradication, and recovery. Develop, implement, and maintain incident response playbooks, runbooks, and standard operating procedures (SOPs). Lead post-incident reviews, including root cause analysis and lessons learned, to improve incident response processes. 3. Threat Intelligence and Analysis: Threat Intelligence Integration : Ensure the SOC team stays up-to-date with the latest threat intelligence and cyber threat landscape. Integrate threat intelligence into SOC operations to enhance detection and response capabilities. Collaborate with threat intelligence analysts to gather, analyse, and disseminate actionable intelligence. Threat Hunting : Develop and lead proactive threat hunting activities to identify and mitigate potential threats before they impact the organisation. Utilise advanced analytical and forensic tools to uncover hidden threats and malicious activities. 4. Collaboration and Communication: Internal Collaboration : Work closely with other IT and security teams to ensure seamless integration of security operations. Collaborate with the IT infrastructure team to ensure security controls are properly implemented and maintained. Engage with application development teams to ensure secure coding practices and application security measures. Stakeholder Communication : Communicate effectively with senior management, providing regular updates on SOC activities, incidents, and overall security posture. Develop and deliver regular SOC performance and incident reports to leadership. Serve as the primary point of contact for escalated security incidents and external communications. 5. Continuous Improvement: Process Enhancement : Identify areas for improvement within the SOC and implement enhancements to processes, tools, and technologies. Conduct regular SOC assessments and readiness exercises to ensure operational effectiveness. Stay informed about the latest security trends, technologies, and best practices. Metrics and Reporting : Develop and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of SOC operations. Provide detailed reporting on SOC activities, incidents, and trends to senior management and other stakeholders. Monthly CISO reports 6. Compliance and Audit: Regulatory Compliance : Ensure SOC operations comply with relevant regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Support audit activities and provide necessary documentation and evidence for compliance audits. Collaborate with the compliance team to address regulatory changes and ensure ongoing compliance. 7. Training and Awareness: Employee Training : Develop and deliver regular cybersecurity training programs for SOC staff to enhance their skills and knowledge. Promote security awareness and best practices across the organisation through training and awareness programs. Conduct phishing simulations and other awareness activities to test and improve employee readiness. Professional Development : Encourage SOC team members to pursue relevant certifications and professional development opportunities. Provide guidance and support for career development and advancement within the SOC team. Preferred candidate profile Education and Experience: Education : Bachelor's degree in Computer Science, Information Security, or a related field. Advanced degree preferred. Relevant certifications such as CISSP, CISM, GIAC, or equivalent are highly desirable. Experience : A minimum of 10-12 years of experience in cybersecurity, with at least 7-8 years in a SOC management or leadership role. Proven track record of managing and leading high-performing security teams in a dynamic and fast-paced environment. Technical Skills: Security Operations : Strong understanding of security monitoring and incident response processes and technologies. Experience with SIEM platforms (e.g., Splunk, ArcSight, QRadar) and other security tools. Knowledge of threat intelligence and analysis methodologies. Technical Expertise : Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Proficiency in using advanced analytical and forensic tools for threat detection and incident analysis. Understanding of network security, endpoint security, application security, and cloud security principles. Soft Skills: Leadership and Management : Excellent leadership, team management, and mentoring skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders. Strategic Thinking : Ability to think strategically and develop long-term plans for improving SOC operations and overall security posture. Demonstrated ability to drive continuous improvement and foster a culture of innovation. Work Environment: This position may require occasional on-call support and the ability to respond to security incidents outside of regular business hours. Hybrid work environment with a combination of on-site and remote work. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Oreta is a leading technology services company that empowers business outcomes through advisory, delivery and managed services using network, cloud, security, and analytics. Our commitment to innovation and excellence has earned us numerous prestigious awards in the Australian technology sector, including recognition from ARN, Telstra, Deloitte and CRN. We maintain strategic partnerships with renowned industry leaders such as Microsoft, Telstra, Cisco, Sentinel One, Palo Alto Networks, VMwarePremium, and Qualys, enabling us to deliver top-tier solutions and services. Role & responsibilities Solution Design & Delivery of projects related to O365, Teams calling, SharePoint, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security and VDI Responding and resolving issues within the required SLAs for proactive and reactive support tickets Configuring/troubleshooting Microsoft Collaboration solutions. Monitoring and controlling usage and help identify efficiencies in process and solutions Upgrading devices/solutions to the latest patches and major releases Monitoring system performance and capacity, and providing periodic system status reports Performing timely escalations as per SLAs Providing inputs for creation of SOPs and process improvements Maintaining high customer satisfaction Working collaboratively with the Service Delivery and Support team, Investigating faults in customers' O365 environment and maximizing performance through ongoing monitoring and troubleshooting Updating network equipment to the latest firmware releases Reporting on service scope to key stakeholders Preferred candidate profile 12+ years experience working in some of the following areas: IT service desk experience PC deployment and build O365, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security, VDI, IP Telephony, VPN O365 mailbox migrations, Sharepoint migrations M365- Windows 10 Exposure to Cisco, Meraki, Check Point and other vendors (desirable) Exposure to any Video conferencing equipment (desirable). Prior experience working in an ITIL environment Microsoft certified Associate: MD-100, MD-101, AZ-104, MS-700, MS-100 Prior experience with Intune Perks and benefits Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Job description As a Service Desk Agent in our shared model working in a 24x7 environment, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat. You will work in a team environment, collaborating with other Service Desk Agents and support teams to ensure timely resolution of customer issues. You will be responsible for managing SLAs, creating KBAs, and accurately documenting all customer interactions. Role & responsibilities Providing 1st and 2nd level issue resolution and troubleshooting for end users (remote users) in a managed services environment. Managing incoming requests (via telephone, email or the ITSM portal) promptly and provide high quality and conscientious support in accordance with the SLA. Experience in troubleshooting Windows and Mac Operating Systems, Printers, Hardware and application troubleshooting Exposure to Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, One Drive, Teams etc. Communicating to users the progress of incidents and requests from receipt to closure. Logging all requests via ITSM system including documenting troubleshooting support provided and resolution details. Escalating incidents or requests which require additional expertise to next level support teams and maintain contact with them to confirm resolution. Setting-up, deploying and maintaining end user hardware and software including thin clients and printers Assisting in the creation and maintenance of appropriate IT Service Desk processes and generate documentations as required. Liaise with Vendors on support issues as necessary Preferred candidate profile Minimum 24 months' experience in Help Desk/Service Desk environment 2-3 years' proven experience working in a managed services environment Experience in Office 365, Active Directory, Printers, Desktop and Windows OS Must have experience in troubleshooting Mac Operating Systems

Oreta is a Deloitte Technology Fast50 company which delivers complete and robust cloud, network and security services to enterprises aiming to accelerate innovation and expand their market reach. Our success is underpinned by our technology partners including Telstra, Cisco, Google, Microsoft, VMware, Checkpoint, Palo Alto, Fortinet and Sentinel One. The Sr. full Stack Tech Lead plays a pivotal role in the development and evolution of our company's software solutions. This role involves collaborating with cross-functional teams to define product development strategies & solutions and ensure alignment with business goals and technical requirements. The Sr. Full stack Tech lead will support the entire product development lifecycle, from discussion product vision, plan the product road map, development cycle and delivery while staying abreast of emerging technologies and industry trends. This role requires a strong technical background in product development. Role & responsibilities Manage a development team that is responsible for all phases of the application development and implementation process including analysis, design, development, review & testing in an environment of diverse and complex development platforms. Lead the design , develop and document software components of scalable and maintainable BI solutions. Own technical change management, source code and technical documentation, utilizing best practices Effectively participate in a team-oriented environment that involves continuous design reviews, code reviews, and collaboration. Facilitate communication and collaboration between different teams to ensure alignment and synergy in product development efforts. Evaluate third-party components, frameworks, and services for inclusion in product architecture. Collaborate effectively with stakeholders to understand their needs and provide insights and recommendations based on data analysis. Provide technical leadership and mentorship to software development and BI teams. Communicate effectively with stakeholders to gather requirements and provide updates on project status. Collaborate with business leaders to identify opportunities for leveraging data to drive business insights and decision-making. Make recommendations for technology adoption and drive initiatives to modernize and improve existing product architectures. Present findings and recommendations to senior management in a clear and actionable manner. Ensure the accuracy of design and build documentation in Oretas systems, fostering clarity and consistency in operational processes. Preferred candidate profile Proven experience as a software architect or technical lead, with a strong background in product development with architect level experience. In-depth knowledge of software design principles, architectural patterns, and best practices. Experience with modern software development methodologies and tools (e.g., Agile, DevOps, CI/CD). Expert level understanding of ASP.NET framework, SQL Server and design/architectural patterns e.g. Model-View-Controller (MVC) , C# and/or Python programming. Proficient understanding of web verbs, JSON and XML protocols, style sheets, and other web technique. In-depth knowledge of business intelligence concepts, methodologies, and tools. Expert level understanding of APIs including XML or JSON data retrieval, transformation, and storage. Deployment and management of applications in Azure Proficiency in database design, SQL, and data modeling techniques. Working with SQL databases for data and application management. MS SQL Server experience would be highly advantageous. Strong problem-solving and analytical skills, with the ability to analyze complex technical challenges and propose innovative solutions. Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams. Excellent problem-solving and analytical abilities. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. Enjoy working in a new open-space office in the Chandigarh with a friendly and highly driven team (the Oreos), where ideas are always welcome and ongoing learning and development is strongly encouraged. Our people are rewarded with monthly team events, Employee of the Months, just to name a few of the perks. The remuneration will be negotiated based on relevant skills and experience If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you. For more information visit our webpage: www.oreta.com.au

This role for a seasoned financial professional with a passion for leveraging the experience and support the business vision. We are looking for a Financial Controller to join our dynamic team at a fast-growing Managed Service Provider (MSP), the job location is Chandigarh. If you have experience with the Big 4 and a track record of successfully guiding startups to successful sales, this role is tailor-made for you! Role Overview : As the Financial Controller, you will be the most senior finance person within the business, reporting directly to the Director Operations. You will play a pivotal role in shaping the businesss financial strategy, managing the finance function, ensuring compliance, and driving sustainable growth. Your expertise will be instrumental in steering our company toward continued success. The role will be based in Chandigarh and report to the Co-Founder and Director, Operations. Role & responsibilities Financial Planning and Analysis : Collaborate with senior management to navigate systems and develop budgets, monitor actual performance against targets, and report variances. Your insights will drive informed decision-making. Financial management: Ensure the prudent management of the finance function, maintain compliance and the financial health of the business. Financial Reporting: Prepare accurate and timely financial statements, including profit and loss statements, balance sheets, and cash flow statements. Ensure compliance with accounting standards and government regulations. Forecasting and Budgeting: Utilise your forecasting skills to predict future financial performance and recommend strategic adjustments. Internal Controls: Monitor internal controls to safeguard company assets and maintain financial integrity. Upskilling and Leadership: Recommend upskilling opportunities for junior finance staff and stay abreast of industry trends and technologies. Preferred candidate profile Bachelor's Degree in Accounting, Finance, or related field Ex-Big 4 Experience: Your background in a top-tier accounting firm is essential Stakeholder Engagement: Excellent communication skills to effectively engage with internal and external stakeholders based in Australia. Certification: CPA or CA certification (mandatory) Comprehensive Finance Experience: Demonstrated ability to handle the full finance function, including month end close, AR, AP, FP&A, budgeting and finance strategy (pricing). Finance Team Management: Experience managing an internationally based finance team; you need to be both strategic to meet the needs of a fast growing business and willing to get hands-on. Reporting: Ability to present complex financial information clearly and concisely to non-financial stakeholders. Excellent communication and presentation skills Why Join Us? Growth Potential: Be part of a rapidly expanding MSP with exciting opportunities for career advancement. Collaborative Environment: Work alongside passionate professionals who thrive on innovation. Impact: Your contributions will directly impact our company's success. If you're ready to make a difference and drive financial excellence, apply now! Note: All applications will be treated confidentially. Join us on this exciting journey as we redefine the future of managed services! Perks and benefits Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

The role of a Senior HR Associate, with a focus on recruitment and HR operations, is to ensure that hiring processes and HR functions are effectively managed, supporting the organizations growth and overall operational efficiency. Purpose of the Role The role of a Senior HR Associate, with a focus on recruitment and HR operations, is to ensure that hiring processes and HR functions are effectively managed, supporting the organizations growth and overall operational efficiency. Responsibilities & Accountability Provide end to end recruitment support for offshore/onshore hiring includes sourcing, screening, interviewing, and onboarding candidates to meet the company's talent needs in a timely manner. Ensures a positive candidate experience throughout the hiring process, from initial contact to onboarding, enhancing the company's employer brand. Support onboarding new employees, ensuring they have a positive start by handling documentation, setting up systems, and coordinating orientation programs. Support offboarding formalities such as assets handover, exit letters and organising farewell of departing employees. Bring efficiency to HR tasks such as document processing, compliance with legal requirements, and record-keeping, helping to create a well-organized and responsive HR support. Assist in the planning, and execution of employee engagement activities such as team-building events, recognition programs, and wellness initiatives to promote a motivated and cohesive workforce. Other HR operations tasks such as assist in Learning & Development initiatives, attendance tracking and reports, employee data collection and ad-hoc reports. Values and Behaviours Have Fun We take time and effort to make the workplace more enjoyable, we reward and celebrate success, our customers and partners see us as human. Move with Velocity We evolve and grow to stay ahead of the curve, we make decisions quickly and often, we are decisive and show initiative, we are outcome oriented, and we question everything to determine what speeds or impedes the desired outcome. Further We go beyond delivering what works, we discover delights and help customers transform their business, we have a passion for learning, we have a desire to question the norms, and we are curious to step out of our comfort zones. Thrive Together We are high functioning, supportive and inclusive, collaboration is in our DNA, we step up to assist our team members, and we work as a team to achieve the right outcome. Skills and Capabilities Core Capabilities Outcome focused Communicates effectively Decision making Values differences Instils trust Essential Skills, knowledge, and experience Must have proven experience in HR for minimum 4 years. Must have good communication English communication skills. Should be ready to take responsibility and always ready to learn new things. Should be able to prioritize the work. Must have worked on Teams, Outlook and conversant with MS office Desirable Skills, knowledge, and experience Self-driven experience in recruitment & HR operations, preferable with a fast-growing organisations. Work exposure in IT industry.

Job description We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities Lead the analysis and investigation of information security events (IDS/DLP/SIEM/etc.) in a 24x7 SOC environment to immediately detect, verify, and respond swiftly to cyber threats, and remove false positive. Serve as a technical point of escalation. Responsible for investigating incidents, analysing attack methods, researching new defence techniques and tools, developing security policy, and documenting procedures for SOC. Maintain baselines for secure configuration and operations. Malware analysis and other attack analysis to extract indicators of compromise. Perform data security event correlation between various systems. Prepare reports, summaries, and other forms of communication that may be both internal and client facing. Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives. Develop and deploy processes to ensure efficient and effective security operations. Provide guidance and mentorship to other security analysts and junior members of the security team. Keep up-to-date with the latest trends and best practice developments in the field of cybersecurity and SIEM tools Values And Behaiviours Have Fun We take time and effort to make the workplace more enjoyable, we reward and celebrate success, our customers and partners see us as human. Move with Velocity We evolve and grow to stay ahead of the curve, we make decisions quickly and often, we are decisive and show initiative, we are outcome oriented and we question everything to determine what speeds or impedes the desired outcome. Go Further We go beyond delivering what works, we discover delights and help customers transform their business, we have a passion for learning, we have a desire to question the norms, and we are curious to step out of our comfort zones. Thrive Together We are high functioning, supportive and inclusive, collaboration is in our DNA, we step up to assist our team members, and we work as a team to achieve the right outcome. Skills and Capabilities At least 7 years of experience working in a SOC environment, with a focus on using multiple SIEM tools. Strong understanding of security operations and incident response processes Hands-on experience with at least two major SIEM tools (e.g., MS Sentinel Rapid7, Exabeam Splunk, ArcSight, QRadar,) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Qualifications B-Tech

About Role: Are you passionate about technology and keen on being part of a dynamic team at the forefront of cloud and platform engineering? Oreta, a leading Australian organization, is looking for a talented Cloud/Platform Engineer/System Engineer (L2) to join our innovative team based in Chandigarh/Mohali- India . In this role, youll work with cutting-edge tools and technologies, solving complex problems, and delivering exceptional IT solutions for our clients. You'll be empowered to learn, thrive, and grow in a collaborative environment that values innovation and teamwork. The successful candidate will need to be able to handle a broad range of technical and customer service challenges, while working collaboratively with other teams to ensure the highest level of service quality and customer satisfaction. Responsibilities Assist in the design, implementation, and maintenance of our platform and cloud infrastructure. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct triage on incidents, ensuring prompt identification and resolution of problems. Monitor and optimize system performance, ensuring high availability and scalability. Participate in the development and implementation of new features and enhancements. Provide second-level technical support to customers via phone, email, and chat, ensuring timely resolution of customer issues. Attain a high percentage of First Call Resolution tickets. Manage service levels (SLAs), monitor response times, and escalate issues as needed to meet service level objectives. Create and maintain Knowledge Base Articles (KBAs) to improve the resolution time of common issues. Document all customer interactions accurately and thoroughly in our service desk ticketing system. Follow established procedures and protocols for troubleshooting and resolving customer issues. Actively participate in team meetings and training sessions to stay up to date on new products and services. Identify opportunities to improve processes and procedures, and work with management to implement changes. Maintain a positive, customer-focused attitude at all times, even in challenging situations. Work collaboratively with other team members and support teams to ensure the highest level of customer service and technical support. Monitor and respond to alerts generated by monitoring systems, ensuring timely resolution of any issues. Provide proactive updates to customers on the status of their tickets and follow up with them as needed to ensure their issues are fully resolved. Identify trends and patterns in customer issues, and work with support teams to address underlying issues and improve overall service quality. May be required to participate in on-call rotations to provide after-hours support to customers as needed on occasion. Contribute to process improvement initiatives, and work with management to implement changes to improve service quality and efficiency. Provide training and mentoring to junior team members to help them develop their technical skills and provide high-quality customer service. Maintain a high level of professionalism and positive attitude and always represent the organization in a positive and professional manner. Participate in incident response and problem management activities, working closely with other teams to investigate and resolve complex technical issues. Configure and troubleshoot hardware devices and provide technical support to users. Essential Criteria Bachelors degree in computer science or related field Minimum 2 years in Server Administration environment Proven experience in triage, with the ability to quickly identify and resolve technical issues. Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud. Experience with troubleshooting and technical support the following technologies Technical expertise and experience supporting Server infrastructure; Private Cloud / Public Cloud IaaS, PaaS, Hypervisors, Microsoft Server Operating System, Linux, End User / Modern Workplace Management and support; Microsoft Intune (EndPoint Manager), Windows / MAC Operating Systems, Office 365, Common off the Shelf Software (COTS) Server Platforms / Applications; Microsoft Exchange Server, Microsoft SQL Server, Azure Virtual Desktop, Citrix Server Strong customer service skills, with the ability to communicate technical information to non-technical customers Understanding of Service Desk processes and ideally ticketing systems (e.g. ConnectWise) Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Flexible schedule, with the ability to work evenings, weekends, and holidays as needed - rotating roster Ability to multitask and prioritize in a fast-paced environment Strong team player, with the ability to work collaboratively with other team members and support teams Benefits and Perks Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks.

Oreta is a Deloitte Technology Fast50 company which delivers complete and robust cloud, network and security services to enterprises aiming to accelerate innovation and expand their market reach. Our success is underpinned by our technology partners including Telstra, Cisco, Google, Microsoft, VMware, Checkpoint, Palo Alto, Fortinet and Sentinel One. The Sr. full Stack Tech Lead plays a pivotal role in the development and evolution of our company's software solutions. This role involves collaborating with cross-functional teams to define product development strategies & solutions and ensure alignment with business goals and technical requirements. The Sr. Full stack Tech lead will support the entire product development lifecycle, from discussion product vision, plan the product road map, development cycle and delivery while staying abreast of emerging technologies and industry trends. This role requires a strong technical background in product development. Role & responsibilities Manage a development team that is responsible for all phases of the application development and implementation process including analysis, design, development, review & testing in an environment of diverse and complex development platforms. Lead the design , develop and document software components of scalable and maintainable BI solutions. Own technical change management, source code and technical documentation, utilizing best practices Effectively participate in a team-oriented environment that involves continuous design reviews, code reviews, and collaboration. Facilitate communication and collaboration between different teams to ensure alignment and synergy in product development efforts. Evaluate third-party components, frameworks, and services for inclusion in product architecture. Collaborate effectively with stakeholders to understand their needs and provide insights and recommendations based on data analysis. Provide technical leadership and mentorship to software development and BI teams. Communicate effectively with stakeholders to gather requirements and provide updates on project status. Collaborate with business leaders to identify opportunities for leveraging data to drive business insights and decision-making. Make recommendations for technology adoption and drive initiatives to modernize and improve existing product architectures. Present findings and recommendations to senior management in a clear and actionable manner. Ensure the accuracy of design and build documentation in Oretas systems, fostering clarity and consistency in operational processes. Preferred candidate profile Proven experience as a software architect or technical lead, with a strong background in product development with architect level experience. In-depth knowledge of software design principles, architectural patterns, and best practices. Experience with modern software development methodologies and tools (e.g., Agile, DevOps, CI/CD). Expert level understanding of ASP.NET framework, SQL Server and design/architectural patterns e.g. Model-View-Controller (MVC) , C# and/or Python programming. Proficient understanding of web verbs, JSON and XML protocols, style sheets, and other web technique. In-depth knowledge of business intelligence concepts, methodologies, and tools. Expert level understanding of APIs including XML or JSON data retrieval, transformation, and storage. Deployment and management of applications in Azure Proficiency in database design, SQL, and data modeling techniques. Working with SQL databases for data and application management. MS SQL Server experience would be highly advantageous. Strong problem-solving and analytical skills, with the ability to analyze complex technical challenges and propose innovative solutions. Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams. Excellent problem-solving and analytical abilities. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. Enjoy working in a new open-space office in the Chandigarh with a friendly and highly driven team (the Oreos), where ideas are always welcome and ongoing learning and development is strongly encouraged. Our people are rewarded with monthly team events, Employee of the Months, just to name a few of the perks. The remuneration will be negotiated based on relevant skills and experience If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you. For more information visit our webpage: www.oreta.com.au

Job description As a Service Desk Agent in our shared model working in a 24x7 environment, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat. You will work in a team environment, collaborating with other Service Desk Agents and support teams to ensure timely resolution of customer issues. You will be responsible for managing SLAs, creating KBAs, and accurately documenting all customer interactions. Role & responsibilities Providing 1st and 2nd level issue resolution and troubleshooting for end users (remote users) in a managed services environment. Managing incoming requests (via telephone, email or the ITSM portal) promptly and provide high quality and conscientious support in accordance with the SLA. Experience in troubleshooting Windows and Mac Operating Systems, Printers, Hardware and application troubleshooting Exposure to Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, One Drive, Teams etc. Communicating to users the progress of incidents and requests from receipt to closure. Logging all requests via ITSM system including documenting troubleshooting support provided and resolution details. Escalating incidents or requests which require additional expertise to next level support teams and maintain contact with them to confirm resolution. Setting-up, deploying and maintaining end user hardware and software including thin clients and printers Assisting in the creation and maintenance of appropriate IT Service Desk processes and generate documentations as required. Liaise with Vendors on support issues as necessary Preferred candidate profile Minimum 24 months' experience in Help Desk/Service Desk environment 2-3 years' proven experience working in a managed services environment Experience in Office 365, Active Directory, Printers, Desktop and Windows OS Must have experience in troubleshooting Mac Operating Systems

This role is ideal for individuals who are eager to broaden their expertise across various cutting-edge technology stacks. It encompasses the dynamic challenges of working on both projects and managed services. If you have a passion to learning and accepting tech challenges, this position also offers the opportunity to take the ride to success. Embark on a transformative professional journey with us as this role promises to elevate your career to new heights. Job Requirement Minimum 3 years' experience working as a Network Engineer Level 3. Minimum 4+ years experience working on large scale complex networks. Prior experience working in Managed services framework. Knowledge and/or experience in one or multiple SDWAN - Velocloud, Cisco Meraki and/or Viptela CloudGenix, Prisma Knowledge and/or experience in one or multiple NEXTGEN FWs: Palo Alto, Checkpoint, Fortinet/Fortigate Role & responsibilities Minimum 3 years' experience working as a Network Engineer Level 3. Minimum 4+ years experience working on large scale complex networks. Prior experience working in Managed services framework. Knowledge and/or experience in one or multiple SDWAN - Velocloud, Cisco Meraki and/or Viptela CloudGenix, Prisma Knowledge and/or experience in one or multiple NEXTGEN FWs: Palo Alto, Checkpoint, Fortinet/FortiGate Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Preference : Experience working with BIG4 or CMMi level 5 organisations. As the Head of Security Operations and Architecture you will be responsible for leading and managing all aspects of our organisations security infrastructure, systems, and processes. This role requires a strong background in security architecture, excellent leadership and communication skills, and a deep understanding of security best practices. Role & responsibilities Develop and implement a comprehensive security architecture strategy that aligns with the organisations goals and objectives. Lead the design, implementation, and maintenance of security systems and solutions to protect the organizations information assets and infrastructure. Collaborate with cross-functional teams to identify security requirements and ensure that security measures are integrated into the design and development of new systems and applications. Conduct regular security assessments and audits to identify vulnerabilities and recommend appropriate remediation actions. Stay up-to-date with the latest security threats, vulnerabilities, and industry trends, and provide guidance and recommendations to mitigate risks. Develop and implement security policies, procedures, and standards to ensure compliance with relevant regulations and industry best practices. Manage and oversee security incident response activities, including investigations, documentation, and resolution. Provide leadership and guidance to the security team, including training, mentoring, and performance evaluations. Collaborate with internal stakeholders and external partners to ensure effective security governance and risk management. Foster a culture of security awareness and continuous improvement within the organization. Preferred candidate profile Bachelors degree in a related field or equivalent work experience. Proven experience in security architecture, preferably in a leadership or managerial role. Strong knowledge of security principles, practices, and technologies. Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and senior executives. Strong analytical and problem-solving skills, with the ability to make sound decisions in complex and high-pressure situations. In-depth understanding of security frameworks, standards, and regulations (e.g., ISO 27001, NIST, GDPR). Professional certifications such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) are highly desirable. Experience with cloud security architecture and best practices is a plus. Strong project and time management skills, with the ability to prioritize and manage multiple initiatives simultaneously. Knowledge and understanding of cyber security standards, processes, policies and metrics (encompassing network security, application security and data security). Understanding of industry best practices for security architecture frameworks, tools, standards and guidelines. Understanding of cyber security principles and security layers. Familiarity with SABSA, TOGAF, NIST 800-53, Open FAIR, MITRE ATT&CK/D3FEND, threat modelling and related methodologies or frameworks CISSP, CISM, CCSK or other related certifications Experience in a number of security technologies and vendors covering: Palo Alto Networks, Proofpoint, Netskope, Zscaler, Tenable, Rapid7, Qualys, SentinelOne, CrowdStrike, Microsoft Experience working in an Agile environment Identity and Access Management Identity Governance: Cloud security across AWS/Azure and google cloud Strong ambition and ability to develop and expand cyber security services and product support. Outstanding interpersonal skills and the capacity to develop and maintain excellent working relationships with customers, stakeholders and vendors. Excellent presentation skills focusing on technical presales and solutions Strong troubleshooting skills and analytical abilities in reviewing, diagnosing and resolving complex networking problems. Strong documentation skills to develop customer facing technical and advisory documents Prior experience working across the integration of Digital and Cloud based Technology. Extensive experience in understanding and mapping out end-to-end Architecture. Experienced in Designing solutions, system and software architecture according to business strategies and architecture standards/processes. Proven track record in analysing business requirements and determining appropriate solutions to these requirements based on business needs. Ability to resolve moderate and highly complex problems and issues in solution architectures and assess potential risks with the ability to determine solutions to these risks Understanding of technologies: CASB, Web Filtering, Attack Surface Reduction, EDR, Network segmentation Strong understanding of Zero Trust architecture and concepts Ability to analyse complex technology problems and able to find secure solutions without loosing sight of business requirements Experience with security engineering, infrastructure-as-code, CI/CD, automation, and application development desirable Experience with cloud security technologies desirable Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. Enjoy working with a friendly and highly driven team (the Oreos), where ideas are always welcome and ongoing learning and development is strongly encouraged. Our people are rewarded with monthly team events and, learning sponsorship and many rewards & awards. The remuneration will be negotiated based on relevant skills and experience If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you . For more information visit our webpage: www.oreta.com.au

Oreta is a Deloitte Technology Fast50 company which delivers complete and robust cloud, network and security services to enterprises aiming to accelerate innovation and expand their market reach. Our success is underpinned by our technology partners including Telstra, Cisco, Google, Microsoft, VMware, Checkpoint, Palo Alto, Fortinet and Sentinel One. The Software Architect/Product Manager plays a pivotal role in the development and evolution of our company's software solutions. This role involves collaborating with cross-functional teams to define product architecture, design scalable solutions, and ensure alignment with business goals and technical requirements. The Software Architect/ Product Manager oversees the entire product development lifecycle, from concept to delivery, while also staying abreast of emerging technologies and industry trends.. This role requires a strong technical background in software architecture, data modeling, and business intelligence tools. Job Responsibilities: Lead the design and development of scalable and maintainable BI solutions. Drive innovation and continuous improvement in product development processes and technologies. Define technical requirements and create architectural designs based on business needs. Facilitate communication and collaboration between different teams to ensure alignment and synergy in product development efforts. Evaluate third-party components, frameworks, and services for inclusion in product architecture. Collaborate effectively with stakeholders to understand their needs and provide insights and recommendations based on data analysis. Provide technical leadership and mentorship to software development and BI teams. Communicate effectively with stakeholders to gather requirements and provide updates on project status. Collaborate with business leaders to identify opportunities for leveraging data to drive business insights and decision-making. Make recommendations for technology adoption and drive initiatives to modernize and improve existing product architectures. Present findings and recommendations to senior management in a clear and actionable manner. Ensure the accuracy of design and build documentation in Oretas systems, fostering clarity and consistency in operational processes. Skills and Capabilities required: Proven experience as a software architect or technical lead, with a strong background in product development and architecture. In-depth knowledge of software design principles, architectural patterns, and best practices. Experience with modern software development methodologies and tools (e.g., Agile, DevOps, CI/CD). Expert level understanding of ASP.NET framework, SQL Server and design/architectural patterns e.g. Model-View-Controller (MVC) , C# and/or Python programming. Proficient understanding of web verbs, JSON and XML protocols, style sheets, and other web technique. In-depth knowledge of business intelligence concepts, methodologies, and tools. Expert level understanding of APIs including XML or JSON data retrieval, transformation, and storage. Deployment and management of applications in Azure Proficiency in database design, SQL, and data modeling techniques. Working with SQL databases for data and application management. MS SQL Server experience would be highly advantageous. Strong problem-solving and analytical skills, with the ability to analyze complex technical challenges and propose innovative solutions. Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams. Excellent problem-solving and analytical abilities. Benefits & Perks: Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. Enjoy working in a new open-space office in the Chandigarh with a friendly and highly driven team (the Oreos), where ideas are always welcome and ongoing learning and development is strongly encouraged. Our people are rewarded with monthly team events, Employee of the Months, just to name a few of the perks. The remuneration will be negotiated based on relevant skills and experience If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you. For more information visit our webpage: www.oreta.com.au

The Service Desk Manager is responsible for the day-to-day operation and delivery of service desk functions to our customers. As an integral part of the overall Managed Services delivery engine, youll need to have demonstrated experience managing a busy service desk aligned to ITIL standards. Youll be running a hybrid team of local and offshore service desk agents and will need to be able to plan resource allocations, make quick decisions and take a proactive continuous improvement approach to managing the service desk. Role & responsibilities Team Management : You are responsible for managing and leading the service desk team across Australia and India. This involves providing guidance, support, and coaching to team members, setting performance goals, conducting regular performance evaluations, and handling any personnel issues that may arise. Incident and Request Management : You oversee the handling of incidents and service requests by the service desk team. This includes triaging, prioritising, and assigning tickets, ensuring timely resolution and escalation of issues, and monitoring ticket queues to maintain service level agreements (SLAs). Customer Service: You play a crucial role in maintaining excellent customer service by ensuring that the service desk team delivers professional and efficient support to end-users. This involves establishing and enforcing service desk standards, implementing customer service best practices, and addressing any customer complaints or escalations. Process Improvement: You identify opportunities to improve the service desk operations and customer experience. This may involve analysing service desk metrics and performance data, identifying trends, and implementing process enhancements to increase efficiency, productivity, and customer satisfaction. Knowledge Management : You oversee the creation, maintenance, and utilization of knowledge resources within the service desk. This includes building a knowledge base, documenting standard operating procedures, providing training to the team, and promoting knowledge sharing and collaboration. Communication and Collaboration: You serve as a point of contact between the service desk and other IT teams, as well as business stakeholders. You collaborate with other teams to ensure effective communication, coordination, and resolution of issues. You may also be responsible for creating and distributing service desk reports and updates to management and stakeholders. Technology and Tool Management: You evaluate and implement service desk technologies and tools to enhance team productivity and efficiency. This may involve selecting and implementing ticketing systems, remote support tools, knowledge management platforms, and other relevant software. Incident Trend Analysis: You analyse incident data to identify recurring or systemic issues and propose preventive measures or improvements to eliminate the root causes. This helps in reducing the number of incidents and minimizing service disruptions. Continuous Improvement: You promote a culture of continuous improvement within the service desk team. This involves fostering innovation, encouraging feedback and ideas from team members, and implementing initiatives to enhance the service desk's effectiveness and customer satisfaction. Training and Development: You identify training needs and provide ongoing training and development opportunities to the service desk team. This ensures that team members have the necessary skills and knowledge to deliver high-quality support. Assist Service Deliver Managers: Where requested, participate in operational meetings with the customer to obtain firsthand service desk performance feedback and provide key observations, identifying risks and issues and areas of improvement Operational Leadership : Plan and manage resource allocations and weekly rosters to cover 24x7 Service Desk. Identify, manage, and resolve service delivery issues, preventing escalations. Assist SDMs to manage Major Incidentsand emergency changes. Preferred candidate profile 6-9+ years' experience working, managing and adhering to defined SLA's in a Managed Services Environment Excellent all-round client facing skills with the ability to communicate technical information to a variety of audiences both face to face and over the phone In-depth understanding of Service Management as per ITIL standards Excellent all round interpersonal and business communication skills with the ability to work confidently in highly responsive and collaborative team environments Experience with proactive account management Good all-round knowledge across cloud, systems and/or networking technologies Good all-round IT infrastructure support experience Good business acumen and ability to negotiate with business stakeholders for desirable outcome Strong customer orientation and able to manage customer expectations Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change Comfortable working in a high paced environment with excellent communication and good technical background able to effectively manage and influence senior leaders as well as a broad range of stakeholder Building trust with senior stakeholders in times of pressure. Highly Desirable Criteria Experience with ConnectWise Manage PSA suite Experience with computers and networks Experience in customer service Experience in management and leadership Strong problem solving, critical thinking, analytical thinking and decision-making skills Ability to working under pressure. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks