5 - 10 years
20 - 30 Lacs
Posted:22 hours ago|
Platform:
Work from Office
Full Time
Detailed job description given below: Location: Bangalore/ Hyderabad Experience: 5 to 25 years Type of Hire: Permanent Mandate Skills: Oracle Transportation Management, Technical/ Functional knowledge, SQL The primary responsibilities of the role: Deliver pre-implementation support, implementation support & post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management Cloud and On premise customers Serve as an Advocate for Customer needs Resolve Technical and Functional Product issues(Techno-Functional Support) This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and escalated issues Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve Deliver pre-implementation support, implementation support & post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management Cloud and On premise customers Serve as an Advocate for Customer needs Resolve Technical and Functional Product issues(Techno-Functional Support) This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and escalated issues Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve
Oracle
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