Oracle Inventory: Service Engineer

We are seeking a skilled professional to support and manage Oracle Inventory, Receiving, Receipt Accounting, and Inventory Visibility within the Oracle ERP ecosystem. The ideal candidate will possess strong troubleshooting skills, be familiar with inventory processes, and be able to deliver support during critical financial periods such as month-end and quarter-end.

Key Responsibilities:

• Provide L1 support for organization and location configuration within Oracle Inventory.
• Manage Oracle Receiving and Recipient Accounting issues.
• Deliver support services for month-end and quarter-end financial close processes.
• Triage and prioritize incoming Oracle Inventory Management support tickets.
• Perform initial assessment and troubleshooting of reported issues.
• Route complex problems to the appropriate support teams or on-call personnel.
• Ensure timely resolution of inventory-related issues and document all solutions.
• Maintain a knowledge base of common issues and resolutions.
• Monitor ticket queues and ensure compliance with defined SLAs.
• Support critical period-end processing and inventory reconciliation activities.
• Ensure inventory visibility and accuracy across Oracle systems.
• Implement and follow best practices in inventory management processes within Oracle ERP.

Requirements:

• 5+ years of experience with Oracle Inventory Management modules.
• Strong understanding of receiving and recipient accounting processes.
• Experience in organization and location configuration in Oracle.
• Familiarity with month-end and quarter-end close procedures.
• Strong analytical and problem-solving skills.
• Experience working with ticketing systems and incident management.
• Excellent communication and documentation skills.
• Ability to work effectively under pressure during critical business periods.

Qualifications:

• Experience with Oracle ERP systems.
• Background in technical support or service desk environments.
• Understanding of inventory management concepts and best practices.
• Strong customer service orientation.
• Proficient in issue triaging, documentation, and ticket resolution.
• Strong analytical and troubleshooting capabilities.