Optometrist

Optometrist/Sr. Optometrist

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area Activities expected to be performed by a Lenskart Optometrist

Customer focus:

Driving Net

Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

Understanding the POS system to ensure that the transactions are processed effectively

Being dedicated to customer satisfaction and resolving any concerns that the customer has

Following the 12-step Optometry process at Lenskart, during the eye check-up

Eye check-up & dispensing Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames

Performing a quality check of the lenses fitted before handing over the product to the customer Product recommendation Presenting the customer with an optimal selection of products based on customer preferences

Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP

adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Minimum qualification: Diploma/ Bachelors in Optometry

Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions.

Clear communication and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation.

Ability to multitask and organize activities based on priority