Service Delivery Manager Band: L4.1 Experience: 10+ Years Relevant Experience: 5+ Years Job Location: Noida Reports To: Director Managed Services Job Type: Full Time Education: Engineering or MCA or MBA or equivalent Certification: Good to have ITIL, Azure, PMP, Lean and Six Sigma Certifications Job Summary: The Service Delivery Manager (SDM) is responsible for managing and overseeing the end-to-end service delivery of services to clients. The SDM ensures that services are delivered on time, within budget, and to the agreed-upon service levels. The role involves working closely with clients, internal teams, and stakeholders to ensure high-quality service delivery and continuous improvement. Skills Required: Hands-on experience with good knowledge on Azure Cloud. Done Service Delivery of Global Customers for their Azure or other Cloud Infrastructures. Good Understanding of SCRUM and Agile methodology Understanding of CSP Experience or Knowledge in maintaining Vendor relationships Knowledge on Service management tools and platforms (e.g., Jira, ServiceNow, ITIL, etc.). Very good knowledge on Process, especially Incident, SR, Problem, Change Leading the Team to achieve Organization Objectives Analysing the latest industry trends such as cloud computing and distributed processing and beginning to infer risks and benefits of their use in business. Good communication skills Good planning skills Key Responsibilities: 1. Service Delivery Management: Oversee the end-to-end service delivery for clients, ensuring services meet quality standards, timelines, and customer expectations. Manage service delivery operations to ensure that services are delivered according to Service Level Agreements (SLAs). Address service delivery issues or escalations in a timely and effective manner. Develop and implement processes, procedures, and policies to ensure efficient service delivery. 2. Client Relationship Management: Act as the primary point of contact for clients regarding service-related issues, concerns, and inquiries. Build and maintain strong relationships with clients to ensure satisfaction and retention. Regularly communicate with clients to review service performance, address concerns, and gather feedback. Work with clients to identify areas for service improvement and ensure those are addressed effectively. 3. Team Collaboration and Management: Lead and collaborate with cross-functional teams (e.g., support, operations, technical teams) to ensure smooth service delivery. Ensure that teams are aligned with client needs and service requirements. Coordinate the activities of internal teams to ensure timely and effective execution of services. Manage resource allocation and prioritization of tasks to meet delivery timelines. 4. Performance and Reporting: Monitor and track key performance indicators (KPIs) and SLAs to ensure that service levels are met and maintained. Prepare and present performance reports to clients and senior management, highlighting successes, challenges, and opportunities for improvement. Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction. 5. Escalation Management: Act as the escalation point for any service-related issues or challenges that arise. Work with internal teams to resolve problems and minimize the impact on the client’s business. Ensure timely communication with clients during escalation processes and provide regular updates. 6. Budget and Financial Management: Ensure that service delivery activities are completed within budgetary constraints. Track and manage the financial aspects of service delivery, including resource allocation, vendor management, and contract renewals. 7. Risk Management: Proactively identify potential risks to service delivery and take preventive measures. Collaborate with stakeholders to develop risk mitigation strategies. 8. Service Improvement: Lead initiatives for service improvement based on customer feedback, performance data, and market trends. Monitor the effectiveness of service delivery improvements and adjust as necessary.
JD for Data Architect: Preferred Experience Level: 10-14 years Educational Requirements: B.Tech/MCA Certifications (if any): DP 203/DP 600 Required Skills & Qualifications: • Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: At least 8+ years of experience in leading and managing Data & AI projects, with a proven track record of successful project delivery. • MSBI Expertise: Strong knowledge and experience with the Microsoft Business Intelligence (MSBI) stack, including SSIS, SSAS, and SSRS. • Azure Data Services Expertise: Extensive hands-on experience with Azure Data Factory, Azure SQL Database, Azure Databricks, Azure Synapse Analytics, and Azure Data Fabric. • Architectural Design: Ability to design and implement complex data architecture solutions that are scalable, efficient, and secure. Key Responsibilities: • Lead the Design & Delivery: Take ownership of end-to-end data architecture delivery, ensuring solutions are robust, scalable, and meet business requirements while maintaining high-quality standards. • Team Leadership: Lead and manage a team of data engineers, data scientists, and business analysts to execute Data & BI projects successfully. • Collaboration: Work closely with cross-functional teams, including business stakeholders, to gather and analyze requirements, define project scope, and set clear objectives for project milestones. • Data Architecture Design: Architect and implement innovative, high performance data solutions using MSBI (SSIS, SSAS, SSRS) and Azure data services such as Azure Data Factory, Azure SQL Database, Azure Databricks, Azure Synapse Analytics, and Azure Data Fabric
Job Summary: The Program District Coordinator will be responsible for overseeing and managing 50-60 selected students from government or government-aided schools in Aligarh, Mathura and Hathras under Mission Parivartan . This program provides laptops and online IIT preparation through PhysicsWallah to students, allowing them to study from home or attend classes at any of the 10 computer labs in Aligarh, Mathura and Hathras. The coordinator will be the primary point of contact for students and parents , ensuring smooth operations, addressing challenges related to learning, mental well-being, hardware, and overall program engagement . The role requires a proactive, compassionate, and socially committed individual who can build strong relationships with students and parents while ensuring program success. Skills Required: Strong communication skills in Hindi (must be able to connect with students and parents). Basic technical troubleshooting (handling laptop-related issues). Knowledge of Google Docs, Sheets, and Presentations (for student tracking and reporting). Ability to manage relationships with students, parents, and local stakeholders. Problem-solving skills to address student concerns related to studies, mental health, and parental involvement. Compassion and integrity to work with students from underprivileged backgrounds. Proactive and self-driven attitude with the ability to work independently. Key Responsibilities: 1. Student & Parent Engagement: Serve as the primary contact for students and parents in Shahjahanpur. Continuously gather feedback from students and parents on learning experience, mental well-being, and program impact . Build trust and strong relationships with families to ensure active participation. Occasionally visit students homes for follow-ups and support. 2. Laptop & Technical Support: Assist students with laptop-related issues and coordinate necessary troubleshooting. Ensure that students can access and use PhysicsWallahs online platform smoothly. Report hardware or software issues and coordinate their resolution. 3. Academic Monitoring & Support: Track student attendance, learning progress, and engagement . Ensure students are attending online classes from home or the 10 computer labs in Shahjahanpur. Motivate and guide students to stay consistent with their studies and assignments . 4. Data Management & Reporting: Maintain student records in Google Sheets, Docs, and Presentations . Prepare assessment reports on students' progress, including mental well-being and parental support . Share insights and findings with the program team for continuous improvement. 5. Field Visits & Program Operations: Conduct regular check-ins at the computer labs to ensure smooth functioning. Visit students' homes when required to resolve issues or provide motivation . Assist in any logistics, event coordination, or meetings related to the program . Ideal Candidate Profile: Must be based in Mathura, Aligarh or Hathras . Passionate about social impact and education . Compassionate, proactive, and dedicated to student welfare. Not preparing for government exams – we seek long-term commitment. Honest, trustworthy, and committed to the success of Mission Parivartan . We are looking for a long-term relationship. If you are seeking an opportunity only as a temporary role or to prepare for government exams, this position is NOT for you. Join us in transforming the future of students in Aligarh, Mathura & Hathras
Skills Required: • Hands-on experience with Planning, designing, and developing complex Azure cloud solutions. • Hands-on experience in building platforms and services using private/public cloud IaaS, PaaS, and SaaS platforms. • Good Understanding of SCRUM and Agile methodology • In-depth knowledge and thorough understanding of cloud computing services, thatincludes knowing networking, servers, databases, and software in Cloud . • Expertise in Azure networking stack • Expertise in CSP and MSP • Expertise in MS offerings and Support plans • Hands on experience in Scripting • Good Knowledge on DevOps • Good Understanding of Docker and Kubernetes • Good understanding regarding implementation and management ofthe serverless and container-based cloud application architecture using Cloud and Multi-system integration. Job Description: • Work and resolve L3 Issues generated in the Azure Infrastructure • Working with OEM to resolve L4 Issues • Managing and implementing Changes in the Environment related to Azure Infrastructure • Analysing, providing, and implementing Cost reduction solutions for Azure Infrastructure • Implementing Monitoring solutions for Azure Infrastructure • Ensuring Healthy state of Azure Environment • Manage Customer and ensuring Customer Satisfaction • Provide value Adds, Service Improvement Pans • Do Automations for all manual tasks (wherever possible) • Create SOPs and provide regulartrainings to L1 Teams • Should manage the Transition of Azure Environment from new Customers or its incumbent. • Create, manage, and maintain RAID of Azure Environment • Work with Teams to get Azure related issues resolved. • Designing and managing swap space in the cloud environment • Maintaining azure profiles and subscriptions • Setting up private and public cloud environments (as required) • Balancing and deploying workloads • Manage OEM and Vendors • DR and Resilience of Azure Environment • Backup and Restoration of Azure Environment • Manage public and private IP addresses and deploying and configuring virtual networks. • Managing Storage, configure archival storage and protecting data againstthreats and unauthorized access. • Ensuring compliances of Azure Infrastructure • Providing rightrecommendations for Resource types • Reserve Instance as per Cost recommendations • Design, implement, maintain the access management of Azure Infrastructure • Ensure Vulnerability management and remediation of Azure Environment • Very good knowledge on Process, especially Incident, SR, Problem, Change • Provide RCA and Permanentfix related to Azure Infrastructure • Provide regular reports related to environment. • Leading the Team to achieve Organization Objectives • Analysing the latestindustry trends such as cloud computing and distributed processing and beginning to infer risks and benefits oftheir use in business. • Good communication skills (Ability to prepare and present concepts)
JD for HR Admin Preferred Experience Level: 8-10 Years Educational Requirements: Bachelors or Masters degree in any discipline. Qualification: • Must possess hands-on experience in HR administration, office coordination, and asset/vendor management within a similar role Required Skills: • Strong organizational and time management skills. • Proficiency in MS Office Suite (Excel, Word, Outlook). • Excellent communication and negotiation skills for vendor coordination. • Professional attitude with a strong sense of responsibility and confidentiality. Key Responsibilities: • Provide general administrative support to the HR and operations teams as needed. • Handle end-to-end event logistics, including venue setup, supplies, refreshments, and technical requirements. • Maintain accurate records of all employee-issued assets such as laptops, ID cards, access cards, and other office equipment. • Monitor and manage inventory of office supplies and assets, ensuring timely procurement and stock availability as per organizational needs. • Liaise with vendors for office requirements including event supplies, maintenance services, office equipment, and staff amenities. • Assist in onboarding support from an administrative perspective (welcome kits, workspace setup, ID/access provisioning, etc.). • Ensure proper documentation, tagging, and tracking of all physical assets issued to employees. • Coordinate travel and accommodation arrangements for employees when required.
Are you an experienced application development architect with a passion for Microsoft technologies Optimus Information, a trusted digital transformation partner, is keen to hire you! As a solution architect, you will work with implementation teams from concept to deal closure, providing expertise for successfully deploying large scale cloud solutions in the enterprise, using modern digital technologies. Your key responsibilities will include shaping the solution that is right for the customer with the right technology, at the right price point, and with the appropriate risk profile. You will lead cloud solution and scoping to generate technical solutions, estimates, and approaches. Additionally, you will develop compelling propositions for clients, including writing technical proposals. It will be your responsibility to lead detailed technical assessments of the current state of enterprise architecture and architect a path to transformation into a cloud enterprise. You should have experience presenting technical topics in front of a senior audience, including C-Levels. You will conduct full technical discovery, identifying pain points, business and technical requirements, as-is and to-be scenarios. It is important to compare solution alternatives across both technical and business parameters which support the defined cost and service requirements. Your role will involve applying methodology, reusable assets, and previous work experience to deliver consistently high-quality work. You will need to stay educated on new and emerging technologies/patterns/methodologies and market offerings that may be of interest to our clients. Adaptation to existing methods and procedures to create possible alternative solutions to moderately complex problems is expected from you. Understanding the strategic direction set by senior management as it relates to team goals is essential. Considerable judgment will be necessary to define solutions and seek guidance on complex problems. You should be prepared to deliver product messaging to highlight the value proposition and unique differentiators. Managing small teams of pre-sales solution architects and/or work efforts of onshore and offshore teams will be part of your responsibilities. You will co-lead answers to RFPs issued by clients and collaborate on a strategic and tactical level with our strategic partner: Microsoft. Basic Qualifications: Minimum of 5 years architecting, developing, and deploying large scale solutions using the Microsoft cloud platform and ecosystem. Minimum of 7 years of technical solutions implementation, architecture design, evaluation, and investigation in a cloud environment. Knowledge of the Microsoft technologies including Microsoft Azure, Power-Platform, etc. Preferred Qualifications: Minimum 7 years experience working in cloud solutions. Minimum 4+ years of experience in architecting large-scale cloud solutions, performing as-is and to-be cloud solutions, crafting architectural options and analysis, finalizing preferred solution working with IT and business stakeholders. Certifications in Microsoft Azure. Professional Skill Requirements: Proven ability to build, manage and foster a team-oriented environment. Excellent communication (written and oral) and interpersonal skills. Proven ability to work with incomplete and vague requirements. Proven ability to work creatively and analytically in a problem-solving environment. About Optimus: Optimus is a leading Canadian technology consulting services company serving enterprises and ISVs. We are Microsofts leading partner with a focus on Cloud Migration and Management, Application Development, DevOps, and QA services. Microsoft has recognized our technical expertise through three Solution Area Designations, Advanced Specialization for application modernization, Azure Specialist for ISVs, and Impact Award. We support our team members with extensive training, encourage professional certifications, and provide a great work environment for them to flourish. Apply with your resume today! Visit our website to learn more: https://www.optimusinfo.com/,