Ops Support Assistant

The Ops Support Assistant 4 role involves providing operations support services, such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. The primary objective is to offer day-to-day operations support in alignment with Citi's operations infrastructure and processes. Responsibilities include guiding staff on processes, coordinating team efforts for efficiency, evaluating resource allocation, resolving issues with internal departments and clients, monitoring work progress, making decisions within established procedures, supporting a range of products and services, and assessing risks in business decisions. Qualifications for the role include 1-3 years of relevant experience, familiarity with Learning Management Systems and Human Resource Systems, proficient computer skills, ability to adapt to new technology, and clear written and verbal communication skills. The educational requirement is a High School diploma or equivalent. This job description highlights the key duties performed, and additional job-related tasks may be assigned as needed. The role falls under the Operations Support job family within the Operations - Core group and is a full-time position at Citi. For further details on relevant skills, requirements, and accommodations for individuals with disabilities, please refer to the information provided in the job description.,