Ops Client Partner, Retail

ABOUT THIS JOB

In Nielsen Technology, we process over 250 terabytes of data every single day, manage it in the latest cloud technology, and build best-in-class analytical tools to add transparency and efficiency to the consumer goods market at a scale that no other company is able to achieve.

We are seeking a detail-oriented and proactive team member to take end-to-end ownership of business-as-usual (BAU) database quality and client inquiries. This role is critical in ensuring the integrity, accuracy, and timely delivery of database outputs, while also serving as a key liaison for change requests, database refreshes, and issue resolution.

Key Responsibilities:

• Own and manage the quality and integrity of BAU Retailer databases and respond to client inquiries.
• Ensure timely and accurate database deliveries and ongoing maintenance.
• Manage and implement change requests, including socializing prototypes with stakeholders.
• Generate and distribute activity reports to internal and external stakeholders.
• Act as a liaison for database refreshes and restructures.
• Provide escalation and issue management support related to database quality.
• Oversee new item coding processes and ensure alignment with standards.
• Serve as a subject matter expert on database categories, products, and operational processes.
• Accountable for database deliveries and maintenance
• Coverage, change requests
• Retailer Hierarchy Machine learning refresh
• Store reporting
• Issue escalation and management
• Data Quality Assurance: Act as a consultant to the monitoring trend variance on RDH Design and monitoring quality of the output as a part of delivery checks.
• Open/Close tickets
• Category/Database expertise
• Escalation and issue management support for database integrity and quality
• New item coding suggestions related to Retailer deliveries

Required Skills & Qualifications:

• Preferred Master's degree with Data Analytics specialization or related field.
• Proven experience in the CPG industry for at least 2 to 5 years and representing team in Project calls as a stakeholder or participating in severity mgmt. as a Senior team member. Successfully, leading Projects for the team is a plus.

Soft skills:-

• Familiarity with NIQ platforms, including Reference data, Input, Discover, and other retail analytics tools, is a plus.
• Ability to articulate (written/oral) complex data clearly and concisely to various audiences.
• Strong business acumen and demonstrated past experience with client-facing communications.
• Experience with issue management and problem escalation processes.
• High attention to detail, self-motivated, and capable of managing multiple tasks simultaneously.
• Strategic thinker with the ability to address ongoing client questions effectively.
• Understanding of how NIQ supports retail strategic objectives.

Hard Skills:-

• Knowledge of Retailer Defined Hierarchy (RDH) based product placements, Item Coding, and LAC processes.
• Experience with data integration across NIQ, Retail, and xRef systems.
• Proficient in data analysis and manipulation with a strong focus on data quality.
• Familiarity with RDH rules and item coding standards.
• Advanced Excel skills (VLOOKUP, MATCH, IF, named ranges, pivot tables, calculated fields).
• Certified in Discover and proficient with MSD and all operational systems.
• Experience with R, Python, and Visual Studio is a strong asset.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion