Operations Support Lead

Hyper Think Systems Private Limited

8 - 11 years

42 - 45 Lacs

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Posted:3 days ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Platform Operations:
Oversee the day-to-day operation and maintenance of the TASMU Platform, ensuring high availability and reliability.
Team Leadership:
Manage a team of operations and support staff, providing guidance, mentoring, and fostering a culture of collaboration and excellence.
Azure/Google Cloud Management:
Monitor and optimize the platform's performance on Azure/Google Cloud, including cost management and resource allocation.
Incident Management:
Develop and implement incident response procedures, leading the team in resolving critical issues promptly and effectively.
Security and Compliance:
Collaborate with the security and compliance team to enforce best practices and compliance standards, ensuring the platform's integrity and data security
Capacity Planning:
Evaluate system performance and resource utilization to plan for future scalability and growth
Vendor and Partner Management:
Liaise with third-party vendors and technology partners to ensure the seamless integration and functionality of the platform.
Documentation:
Maintain comprehensive documentation of system configurations, processes, and procedures.
Continuous Improvement:
Identify opportunities for process optimization and automation to enhance operational efficiency.
Emergency Preparedness:
Develop and maintain disaster recovery and business continuity plans.
Standards:
Support adoption of ITIL and service management best practices
Budget Management:
Manage the operations budget, including forecasting and expenditure tracking
Reporting:
Prepare and present regular reports to senior management on platform performance and operational metrics.

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