Operations Support Analyst

As an Officer, Operations Support Analyst 1 (Internal Job Title: Ops Sup Analyst 1 - C09) based in Chennai, India, you will play a crucial role in supporting the operations team by being the escalation contact between analysts and the business, overseeing functions to ensure timely completion of activities, and assisting with process reviews related to policy changes. Additionally, you will reconcile accounts daily and monthly, process Travelers Checks, track and work within required Service Levels, manage different work queues, and assist in producing department MIS and reporting while delivering a high level of customer service to internal clients. **Core Responsibilities:** - Be an escalation contact between analysts and the business. - Ensure oversight of the function to complete all activities within the timeframe. - Assist with process reviews relating to policy changes. - Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately. - Process Travelers Checks following documented procedures. - Track and work within the required Service Levels. - Manage different work queues and assist with the production of department MIS and reporting. - Take personal responsibility for your performance, identifying enhancements to processes that realize tangible benefits. - Deliver a high level of customer service to internal customers. **Key Deliverables:** - Verify and process customer requests/instructions through various channels with proper due diligence. - Communicate with customers and resolve investigation cases within designated time frames, if required. - Follow through tasks and take ownership to ensure completion to required standards. - Adhere to policies and standard frameworks set by the company to meet client needs. - Meet all Control and Compliance requirements and update procedures as required. - Ensure day-to-day operations are performed and SLAs are met as agreed for all businesses. - Ensure timely and accurate processing and customer resolution. - Escalate incomplete/delayed processing in a timely manner. As a successful candidate, you ideally should have: **Experience:** - Bachelor's degree with a minimum of 3-5 years of banking experience is preferred. - Prior experience in working with processes like settlements, Complaints Handling, reconciliation, sanction screening would be an added advantage. **Skills:** - Flexible to work in UK/US time zone and holidays. - Excellent communication skills, both verbal and written. - Proficiency in Microsoft tools including Excel, Word, and Outlook. - Knowledge of risk & controls to resolve first-level escalated inquiries. - Computer literate with the ability to grasp several in-house systems quickly. - Demonstrates collaborative competency. Please note that the Job Description does not provide any additional details about the company. As an Officer, Operations Support Analyst 1 (Internal Job Title: Ops Sup Analyst 1 - C09) based in Chennai, India, you will play a crucial role in supporting the operations team by being the escalation contact between analysts and the business, overseeing functions to ensure timely completion of activities, and assisting with process reviews related to policy changes. Additionally, you will reconcile accounts daily and monthly, process Travelers Checks, track and work within required Service Levels, manage different work queues, and assist in producing department MIS and reporting while delivering a high level of customer service to internal clients. **Core Responsibilities:** - Be an escalation contact between analysts and the business. - Ensure oversight of the function to complete all activities within the timeframe. - Assist with process reviews relating to policy changes. - Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately. - Process Travelers Checks following documented procedures. - Track and work within the required Service Levels. - Manage different work queues and assist with the production of department MIS and reporting. - Take personal responsibility for your performance, identifying enhancements to processes that realize tangible benefits. - Deliver a high level of customer service to internal customers. **Key Deliverables:** - Verify and process customer requests/instructions through various channels with proper due diligence. - Communicate with customers and resolve investigation cases within designated time frames, if required. - Follow through tasks and take ownership to ensure completion to required standards. - Adhere to policies and standard frameworks set by the company to meet client needs. - Meet all Control and Compliance requirements and update procedures as required. - Ensure day-to-day operations are performed and SLAs are met as agreed for all businesses. - Ensure timely and accurate processing and customer resolution. - Escalate incomplete/delayed processing in a