Operations Staff - IRU

Role Overview: As an Operations Staff responsible for van pickup and delivery, your role involves efficiently handling the delivery and pickup of shipments to ensure timely and accurate distribution to customers. You will be expected to follow specific processes and guidelines to meet service quality targets while maintaining a customer-centric approach. Key Responsibilities: - Route wise loading of shipments with proper tally - Delivering shipments to the correct customers - Following the POD/FOD/DOD/COD process and maintaining delivery run sheets - Assigning proper status codes for undelivered shipments - Meeting Estimated Delivery Dates (EDD) and achieving Service Quality (SQ) targets - Handing over COD/DOD/FOD shipments on the same day - Ensuring undelivered shipments are reported to the supervisor - Following appointment delivery processes - Adhering to a proper dress code with a customer-centric approach Qualifications Required: - Familiarity with standard operating procedures for pickup and delivery - Ability to perform timely pickups according to cut-off timings - Experience in executing airwaybills and tallying shipments accurately - Knowledge of collecting relevant regulatory paperwork - Proficiency in maintaining pickup sheets and checking package conditions - Ability to reach locations on time for timely connections,