Operations Manager

Operations Manager
Payism Pvt Ltd | Hyderabad (Work from Office)

About Payism
Payism is a phygital B2B2C Digital commerce platform. We help merchants and retailers go digital and grow. We’re a startup, so things move fast and people own their work.

The Role
We’re looking for an Operations Manager who can keep daily operations running smoothly and fix what breaks. You’ll lead a team of 6, work with Sales, Tech, QC and Onboarding, and ensure our processes function effectively on the ground. You’ll be the person who connects the dots.

What You’ll Do

• Run day-to-day operations across order flow, seller onboarding, quality checks and fulfilment
• Lead, coach and review a team of 6 members, with clear targets and weekly check-ins
• Work with Sales, Tech, QC and Finance teams to clear blockers quickly
• Build and follow SOPs so work doesn’t depend on one person
• Track KPIs and turn the numbers into simple weekly and monthly reports
• Spot process gaps, find the root cause and fix it
• Handle escalations from merchants, vendors and customers
• Support new launches and campaigns with solid ops planning

What We’re Looking For

• MBA (Operations, General Management or similar)
• 4 to 6 years of total experience
• At least 1 year on an e-commerce platform
• Proven experience managing a team of 6 or more
• Strong cross-functional work with sales, tech and finance teams
• Good with data, Excel and reporting
• Clear communicator in English, plus Telugu and Hindi
• Startup experience is a plus

Other Details

• Location: Hyderabad, work from office
• Salary: ₹45,000 per month
• Joining: Immediate joiners preferred

Who Will Do Well Here
Someone who likes getting their hands dirty. You don’t wait for perfect instructions. You see a problem, take it on and close it out.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person