Operations Manager

Operations Manager/Supervisor

Company:

Job Description

hands-on, process-driven Operations Manager

The ideal candidate should have strong people management skills, advanced Excel/MIS knowledge and proven experience managing large operational teams.

Key Responsibilities

• Floor Operations:

  Manage daily finishing, folding, packaging, sorting and dispatch activities.

• People Management:

  Lead 50+ employees, plan manpower, monitor productivity and maintain discipline.

• Process Management:

  Ensure strict SOP compliance, quality standards and operational efficiency.

• Dispatch & Logistics:

  Manage vehicle routing, loading, store coordination and timely dispatch.

• Inventory Accountability:

  Ensure 100% item tracking, barcode scanning and dispatch reconciliation.

• MIS & Reporting:

  Prepare daily productivity, SLA, dispatch and exception reports using Excel/ERP systems.

• Daily Briefings:

  Conduct team meetings, assign targets and review performance.

• Problem Solving:

  Investigate missing items, dispatch errors and delays; implement corrective actions.

• Ownership:

  Take complete accountability for factory-to-store dispatch accuracy and operational performance.

Required Skills

• 5–10 years of experience in operations, fulfilment, manufacturing or logistics.
• Proven experience managing

  50+ employees

  .

• Advanced Excel, MIS reporting and strong computer skills – Mandatory.

• Experience with ERP/WMS, barcode systems or inventory tracking.
• Strong leadership, manpower planning and problem-solving skills.
• Ability to independently manage daily operations and meet deadlines.

Preferred Candidate Background

e-commerce fulfilment, FMCG, manufacturing, warehousing and logistics

Laundry industry experience is not required. We specifically encourage professionals from other industries who can bring strong process discipline, systems knowledge and operational best practices.

What We Expect

A proactive operations leader who can manage people, improve productivity, ensure dispatch accuracy and take complete ownership of operational results.