Operations Manager required in Travel Campaign - Ienergizer GGN

Role & responsibilities

Key Responsibilities

• Operational Oversight:

  Manage and coordinate the day-to-day operations of travel booking and support teams, ensuring smooth processing of bookings, amendments, and cancellations.

• Quality & Performance:

  Monitor and maintain service and quality benchmarks, including Average Handling Time (AHT), First Response Time (FRT), shrinkage, customer satisfaction (CSAT), and Net Promoter Score (NPS).

• Process Improvement:

  Identify areas for improvement and implement process improvement initiatives to drive efficiency and optimize the travel process.

• Team Management:

  Guide and manage teams, including Associate Managers, ensuring productivity targets are met and conducting manpower planning and resource allocation.

• Stakeholder Management:

  Act as a point of contact for internal departments, clients, and suppliers to resolve escalated issues and ensure effective coordination.

• Data Analysis:

  Analyze operational data to identify trends, issues, and opportunities for improvement in the travel process.

• Technology Integration:

  Support the integration of new technologies and online booking tools into the workflow.

• Client & Vendor Relations:

  Liaise with clients to address their needs and work with travel service providers to optimize supplier performance.

• Reporting:

  Provide detailed reports and analyses on travel expenditures and operational performance to leadership.

Qualifications & Skills

• Experience:

  Extensive experience in Travel BPO operations, with mandatory experience with Global Distribution Systems (GDS) like Amadeus.

• Education:

  A Bachelor's degree is generally required; an MBA is often preferred.

• Industry Knowledge:

  Strong understanding of IATA regulations, travel best practices, and industry trends.

• Technical Skills:

  Proficiency with GDS platforms and a good understanding of travel technology.

• Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional organizational and multitasking skills.
• Leadership and people management skills.
• Data analysis and reporting skills.

Salary between 9 LPA to 12 LPA

Flexible to work in shifts

5.5 days of work in a week

Contact Vinay:- 9910155221