Operations Manager

Operations Manager

Company: Payism Pvt Ltd

Location: Hyderabad (Work from office)

Job type: Full-time

Experience: 4–6 years

Joining: Immediate joiners preferred

ABOUT PAYISM

Payism is a phygital B2B2C digital commerce platform. We help merchants and retailers go digital and grow. We're a startup, so things move fast and people own their work.

THE ROLE

We're looking for an Operations Manager who can keep daily operations running smoothly and fix what breaks. You'll lead a team of 6, work with Sales, Tech, QC, and Onboarding, and make sure our processes work well on the ground. You'll be the person who connects the dots.

WHAT YOU'LL DO

• Run day-to-day operations across order flow, seller onboarding, quality checks, and fulfilment
• Lead, coach, and review a team of 6 members, with clear targets and weekly check-ins
• Work with Sales, Tech, QC, and Finance teams to clear blockers quickly
• Build and follow SOPs so work doesn't depend on one person
• Track KPIs and turn the numbers into simple weekly and monthly reports
• Spot process gaps, find the root cause, and fix it
• Handle escalations from merchants, vendors, and customers
• Support new launches and campaigns with solid ops planning

WHAT WE'RE LOOKING FOR

• MBA (Operations, General Management, or similar)
• 4 to 6 years of total experience
• At least 1 year on an e-commerce platform
• Proven experience managing a team of 6 or more
• Strong cross-functional work with sales, tech, and finance teams
• Good with data, Excel, and reporting
• Clear communicator in English, plus Telugu and Hindi
• Startup experience is a plus

WHO WILL DO WELL HERE

Someone who likes getting their hands dirty. You don't wait for perfect instructions. You see a problem, take it on, and close it out.

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person