Operations Lead

Job Description

Job Information Date Opened 06/09/2025 Job Type Full time Industry Education Work Experience 5+ years City S.A.S.Nagar (Mohali) State/Province Punjab Country India Zip/Postal Code 160062 Job Description CRM Management & Optimization: Oversee CRM platforms like HubSpot, Salesforce, ensuring clean data, automation, reporting, and seamless user experience across teams. System Integration: Collaborate with IT teams to integrate CRM systems with internal platforms and tools (LMS, ticketing, communication systems, etc.). Automation & Efficiency: Identify process gaps and implement workflow automation to improve turnaround time and reduce manual dependencies. Data & Reporting: Build and maintain dashboards and reports for operations, sales, and training performance using Excel, HubSpot, Power BI, or Tableau. Technical Coordination: Act as the technical liaison between internal teams and external vendors to ensure efficient system performance and support. Training Operations: Oversee scheduling, logistics, and delivery of tech training programs, ensuring alignment with business goals and quality standards. Project Management: Lead or support cross-functional initiatives aimed at enhancing operational infrastructure and processes Client Engagement: Serve as a technical point of contact for clients, resolving queries related to operations, system access, or integration. Requirements Bachelor's degree in Information Systems, Computer Science, Business, or related field 5–8 years of experience in technical operations, CRM management, or project coordination Strong hands-on experience with CRM platforms (HubSpot, Salesforce, Zoho) Proficiency in Excel and familiarity with reporting tools like Power BI, Tableau Working knowledge of database management, data migration, APIs, and middleware tools Understanding of HTML/CSS or JavaScript for CRM customization (preferred) Strong analytical and problem-solving skills Experience in leading operational improvement and automation projects Excellent communication and cross-functional collaboration skills Preferred Attributes Certification in Salesforce, HubSpot, or Project Management (PMP/Agile) Prior experience in EdTech, IT consulting, or training delivery environments Ability to work independently and manage multiple technical initiatives concurrently Benefits Innovative Environment: Thrive in a collaborative culture that values innovation and continuous improvement. Learning & Growth: Access to internal training programs, certifications, and mentorship from industry experts. Career Development: Structured growth opportunities and competitive compensation. Cutting-Edge Tech: Work with modern data technologies and contribute to digital transformation initiatives. Health & Wellbeing: Comprehensive medical insurance coverage for you. Work-Life Balance: Generous paid leave .