Operations Executive with E-commerce

Aamrita Global LLP, BioFrost is a modern cold therapy pain relief brand offering 100% natural, science-backed solutions for muscle pain, joint stiffness, and recovery. With innovative products like Gel, Spray, and Roll-On, BioFrost is redefining pain relief for athletes, office professionals, and everyday users.

We are looking for a proactive and detail-oriented Operations Executive to join our growing team. This role is central to ensuring smooth day-to-day operations, from inventory management to logistics coordination, enabling BioFrost to deliver a seamless experience to customers across platforms.

Key Responsibilities

• Order Management & Fulfillment
• Manage and process orders across Shopify, Amazon, and marketplaces.
• Coordinate with courier partners (NimbusPost, Bluedart, DTDC, etc.) for timely dispatch.
• Track shipments, resolve delivery issues, and ensure accurate status updates.
• Inventory & Stock Control
• Monitor and reconcile stock levels across EasyEcom, FBA, and physical warehouses.
• Ensure accurate inwarding, purchase orders, and replenishments.
• Identify discrepancies and resolve them proactively.
• Logistics & Vendor Coordination
• Liaise with logistics partners to optimize costs and service performance.
• Handle freight adjustments, weight reconciliations, and claims.
• Coordinate packaging, labeling, and warehouse support.
• Process & Reporting
• Maintain accurate records of orders, invoices, returns, and stock adjustments.
• Generate daily/weekly MIS reports on sales, inventory, and operations.
• Support audits, compliance checks, and SOP implementation.
• Customer Operations Support
• Respond to Customer Queries / Issues.
• Investigate and resolve missing, delayed, or misrouted orders.
• Sales Team - Planning , Routing & Reporting
• Assist the sales team with route/beat planning, stock availability coordination, and operational support to ensure smooth market coverage.
• Track sales activities, consolidate reports (daily/weekly/monthly), and provide actionable insights/dashboards for management.
• Manage facilities and office maintenance (FMS), including periodic service checks, equipment upkeep, and coordination/follow-ups with vendors for timely resolution.
• Support marketing activities by coordinating media events, exhibitions, stalls, banners, standees, and other promotional material requirements.

Requirements

• 1–3 years of experience in e-commerce operations, logistics, or supply chain management.
• Hands-on experience with EasyEcom OMS is a must.
• Familiarity with Shopify, Amazon Seller Central, and NimbusPost preferred.
• Strong Excel/Google Sheets skills for reporting and analysis.
• Excellent organizational and problem-solving skills.
• Ability to work independently, take ownership of tasks, and also collaborate effectively as a team player.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person