Operations - Executive (vadpe)

Job Title

Operations - Executive

Responsible for ensuring timely, accurate and profitable delivery of Apex and Surface shipments to customers through effective management of all inbound operations at the PUD/DC

Responsibilities

Operational

• Supervise daily delivery activities for Apex/ Surface operations at the PUD/ Distribution Center (including EDL/ ODA deliveries) with the aim of ensuring timely, safe and profitable delivery of shipments to customers
• Ensure adherence to the operational workflows and standard operating procedures (SOPs) for all Delivery related activities
• Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, regulatory hold shipments etc
• Handle all exception cases at the PUD/DC and communicate the same to Hubs, Origins and Customer Services for resolution

• Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow up of the same

• Continuously work towards reduction of instances of undelivered shipments, RTO instances, etc.
• Ensure safe handling of all shipments and report any damaged cases to the origin/ hub

• Ensure that all regulatory paperwork (octroi, sales tax, etc.) is accurate and complete; Coordinate with origin/customer in case of incomplete paperwork
• Coordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for Deliveries
• Supervise the vehicle placement at bays and monitor the carting/ loading process

• Supervise and ensure accurate tally processes for deliveries

• Ensure timely update of POD/DC’s into the online system

• Monitor performance of Delivery Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally

People

• Provide direction, guidance and support to the employees to help them discharge their duties effectively
• Ensure capability building for the team

S.No

Key Result Areas

Key Performance Indicators

1.

Drive service quality and excellence in the PUD/ DC in terms of deliveries

• Shipments delivered as per SOPs and in compliance with timelines

• % Exceptions (relating to deliveries) closed within TAT

• % undelivered shipments

• % Return to origin (RTOs)

• Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)

• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit

2.

Drive Operations Process Efficiency and capability

• % increase in operational productivity in the PUD / DC (measured as shipments/ employee or net stops/ employee)

3.

Ensure Performance Driven Culture

• Adherence to Performance Management system timelines and guidelines

4.

Drive employee morale and engagement

• PDA Attrition (%)