Operations Executive

Job Summary

We are looking for a detail-oriented and process-driven Documentation Executive to support our digital operations team. This role is crucial in ensuring that all internal and client-facing documentation is accurate, up-to-date, and clearly organized. The candidate will play a key role in documenting project requirements, client communications, internal SOPs, and ensuring a structured flow of information across departments.

Key Responsibilities

• Prepare and maintain project documentation: briefs, proposals, SOWs (Scope of Work), wireframes, timelines, etc.
• Create and update Standard Operating Procedures (SOPs) and process manuals.
• Document and circulate Minutes of Meeting (MoM) from client and internal discussions.
• Coordinate with design, development, SEO, and client teams to collect inputs and convert them into structured documents.
• Maintain version control and ensure documentation is stored in an organized and accessible manner (Google Drive, Notion, etc.).
• Assist in quality assurance checks to ensure alignment between project scope and execution.
• Track and document client approvals, revisions, and change requests.
• Support the operations team in preparing project trackers, daily updates, and progress reports.

Required Skills & Qualifications

• Bachelor’s degree in English, Mass Communication, Business Administration, or a related field.
• Strong command over written English and professional communication.
• Proficiency in documentation tools like Google Docs, Sheets, Notion, Trello, or Confluence.
• Familiarity with digital agency workflows (web design, development, SEO, content, branding).
• Ability to simplify complex technical information into easy-to-understand formats.
• Detail-oriented, organized, and committed to process excellence.
• Good coordination skills to work with cross-functional teams.

Preferred Qualities

• Experience in a digital marketing, design, or web agency is a plus.
• Ability to handle multiple projects and prioritize deadlines.
• Patience and clarity in documenting iterative client feedback and project changes.
• Quick learner with a proactive attitude towards improving documentation practices.

Job Type: Full-time

Pay: ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person