Job
Description
We are seeking a highly motivated and experienced Insurance Operations Specialist to join our team at Fincart, a leading FinTech company. This role requires a strong background in insurance operations, including handling backend operations, renewals, policy coordination, and 3rd party vendor management. The ideal candidate should have hands-on experience in health policies, empanelment, and mutual funds and a solid understanding of advanced Excel tools. You will play a pivotal role in streamlining insurance operations and ensuring smooth policy renewals and third-party coordination. Roles and Responsibilities: Insurance Backend Operations: Handle and manage the backend operations of insurance processes, including health policies, renewal processing, policy issuance, and coordination with third-party vendors Ensure the seamless flow of policy data and documentation, ensuring compliance with company standards and industry regulations Insurance Renewals: Oversee and manage the timely renewal process for all insurance policies (health, life, etc.), ensuring minimal lapse in coverage Coordinate with clients, sales teams, and vendors to ensure smooth renewal cycles, offering timely reminders and troubleshooting any issues Policy Coordination with Third-Party Vendors: Act as the primary point of contact for third-party vendors, ensuring the accuracy and timely processing of insurance policies and renewals Liaise with vendors to address queries, resolve discrepancies, and ensure service-level agreements are met Empanelment: Responsible for the empanelment of healthcare providers, ensuring that all healthcare facilities are registered and compliant with the insurance network standards Manage and update the empanelment database, ensuring up-to-date information for clients and stakeholders Knowledge of Mutual Funds: Apply knowledge of mutual funds in offering additional value-added services to clients, guiding them with investment options linked to insurance policies where applicable. Advanced Excel: Utilize advanced Excel skills to manage data, generate reports, analyze trends, and create performance tracking dashboards. Perform data analysis and provide insights to streamline insurance operations and support decision-making processes Demat Account Knowledge (Optional but preferred): A basic understanding of demat accounts and their relevance to insurance policies and mutual fund investments is desirable. Reporting and Documentation: Prepare and maintain accurate and detailed documentation related to insurance operations, renewals, vendor agreements, and policy records. Generate periodic reports on operational metrics, renewal statuses, and vendor performance. Compliance and Regulatory Adherence: Ensure that all insurance-related processes and documentation comply with regulatory standards set by the Insurance Regulatory and Development Authority of India (IRDAI). Support internal audits and maintain proper documentation for audit trails. Collaboration with Cross-Functional Teams: Work closely with other departments (e.g., Sales, Marketing, Finance) to ensure alignment on insurance products, services, and customer needs. Provide input to enhance the customer journey and streamline internal processes. Requirements: Educational Qualification: Graduate in any discipline. Preference will be given to candidates with qualifications related to insurance, finance, or business administration. Experience: Minimum of 2 years of experience. Experience in the FinTech industry or Insurance Industry is mandatory. Technical Skills: Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, complex formulas, etc.). Knowledge of mutual funds and demat accounts is a plus. Certifications: IC-38 certification is mandatory. Communication Skills: Excellent verbal and written communication skills. Key Competencies: Strong attention to detail Problem-solving mindset Excellent organizational and time management skills Ability to work in a fast-paced, high-pressure environment Strong interpersonal skills and team collaboration Customer-centric approach and service-oriented attitude Why Join Us? Dynamic Environment: Work with a forward-thinking, innovative FinTech company at the intersection of technology and financial services. Growth Opportunities: Opportunities for professional growth and development in the insurance and FinTech sectors. Collaborative Culture: Join a team of passionate and driven individuals who thrive in a fast-paced, collaborative environment. If you are passionate about insurance operations, have a strong background in policy management, and are ready to contribute to a growing FinTech company, we would love to hear from you. Apply today! How to Apply: Please submit your updated resume and cover letter detailing your relevant experience and why you would be a great fit for this role to [hr@fincart.com]. Show more Show less
