Operations Executive (E-commerce Fulfilment & Logistics)

About Headphone Zone:

We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.

We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.

About the Role:

As an Operations Executive, you are the engine behind the scenes — ensuring that every order placed on Headphone Zone reaches our customers perfectly and on time.

You’ll work closely with our warehousing, logistics, and customer happiness teams — making sure inventory is accurate, packaging is immaculate, and shipments run smoothly. You’ll take pride in knowing that every box you send out helps someone rediscover their music — and that’s no small thing.

Why This Role Matters:

Behind every delighted Headphone Zone customer is an operations team that got the details right. You’ll be the reason someone receives their long-awaited gear in perfect condition, ready to experience their favorite music in a new way.

We’re not just moving boxes. We’re delivering joy, one package at a time. And it takes a sharp, committed operations team to make that happen.

What You’ll Do

• Manage daily e-commerce order processing through Shopify
• Coordinate with warehouse teams to ensure accurate picking, packing, and dispatch
• Monitor inventory levels — track stock accuracy across systems
• Liaise with logistics partners for smooth last-mile delivery
• Handle exceptions — delays, lost shipments, returns — with ownership and urgency
• Work closely with the Customer Happiness team to ensure customers are informed and cared for
• Ensure packaging quality — every box should reflect our brand values
• Support inventory audits and process improvements
• Use tools like Shopify, Google Workspace, Slack, Notion

What We’re Looking For

• Freshers are welcome — we love hiring talented writers! 1–2 years of experience in content writing, copywriting, or e-commerce writing is a plus
• Excellent command of English — clarity, grammar, flow, and tone
• Ability to explain complex topics in simple, engaging ways
• A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect
• Interest in music and audio gear — you’ll be writing for passionate listeners
• Strong attention to detail and accuracy
• Comfortable using Google Workspace, Notion, Slack, Shopify
• Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West

Cultural Fit

Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.

You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.

Why Join Us?

At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.

If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.

Job Types: Full-time, Permanent

Pay: ₹19,800.00 - ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person