Operations Executive

About Us

We are an exclusive creator-centric influencer marketing agency specializing in managing and onboarding top-tier creators. Our mission is to build long-term, meaningful partnerships with creators while connecting them with premium brand opportunities. We pride ourselves on being one of the most creator-friendly agencies in the industry.

Role Overview

The Creator Success Operations Executive plays a pivotal role in ensuring our creators receive exceptional support, seamless operational management, and opportunities for growth. You will be the bridge between creators, internal teams, and brand partners — ensuring smooth communication, timely deliverables, and outstanding creator satisfaction.

Key Responsibilities

1. Creator Communication & Relationship Management

• Serve as the main point of contact for assigned creators via email, WhatsApp, and other channels.
• Build and maintain strong, trust-based relationships with creators.
• Conduct regular check-ins to ensure satisfaction and address concerns promptly.
• Collect, analyze, and implement feedback to improve our services.
• Proactively identify and resolve potential creator challenges before they escalate.

2. Task & Project Coordination

• Manage creator deliverables and ensure timely completion.
• Keep project status updated in the task management system.
• Coordinate with internal teams for smooth execution of campaigns.
• Monitor timelines and escalate potential delays.
• Ensure all creator requirements are met accurately.

3. Lead Generation & Business Development

• Execute outreach campaigns to expand our creator roster.
• Manage manual brand outreach to secure new partnerships.
• Handle inbound leads with professionalism and urgency.
• Maintain follow-up schedules and track outreach conversion rates.

4. Brand Partnership Support

• Facilitate communication between creators and brand partners.
• Coordinate campaign requirements for smooth execution.
• Support partnership negotiations and maintain accurate records of all interactions.

5. Administrative Excellence

• Update and maintain revenue sheets with deal details.
• Ensure CRM data is accurate and up to date.
• Prepare operational activity reports.
• Keep all communication records organized and accessible.

Education & Experience

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
• 1–3 years of experience in client servicing, account management, or operations.
• Experience in influencer marketing, digital marketing, or the creator economy preferred.

Skills & Competencies

• Excellent written and verbal communication skills.
• Strong relationship-building abilities.
• Highly organized with the ability to manage multiple priorities.
• Proficient in CRM systems, task management tools, and Google Workspace/MS Office.
• Proactive problem-solving approach with strong attention to detail.

Personal Attributes

• Creator-first mindset and passion for the creator economy.
• Adaptable to fast-paced, dynamic environments.
• Collaborative team player with a results-driven attitude.
• Professional and dependable in all interactions.

What We Offer

• Competitive salary with performance-based bonuses.
• Career growth and professional development opportunities.
• Exposure to leading creators and premium brands.
• Modern tools and a collaborative, supportive team environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person