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Teleperformance (TP)
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Operations Customer Expert II

Operations Customer Expert II

Teleperformance (TP)

1 - 4 years

2 - 3 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

collections otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Customer Expert II

Job Title:

Location:

Employment Type:

Department:

About the Role

O2C Collections Specialist

Key Responsibilities

Monitor and manage accounts receivable portfolio to ensure timely collections
Contact customers via phone, email, and other channels to follow up on overdue invoices
Investigate and resolve payment discrepancies, disputes, and deductions
Collaborate with Sales, Customer Service, and Billing teams to resolve issues impacting collections
Maintain accurate records of collection activities and customer communications
Prepare aging reports and provide regular updates to management
Support month-end closing activities and audit requirements
Recommend accounts for escalation or write-off based on risk assessment
Ensure compliance with company policies and regulatory requirements

Qualifications

Bachelors degree in Finance, Accounting, Business Administration, or related field
1+ years of experience in O2C, collections, or accounts receivable
Experience working with US process and US shifts
Strong communication and negotiation skills
Proficiency in ERP systems (e.g., Oracle, High Radius) and MS Excel
Ability to work independently and manage multiple priorities
Attention to detail and strong analytical skills
Familiarity with credit risk assessment and cash application processes is a plus
Immediate joining is preferred
Role & responsibilities

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