48 Operational Control Jobs

Responsibilities: * Manage branch operations, ensuring efficiency & profitability * Negotiate with vendors, optimize costs * Oversee day-to-day operations, maintain high standards * Coordinate with teams, drive results Health insurance Provident fund

Responsibilities: * Drive cost reduction & optimization strategies * Implement lean principles & operational excellence practices * Lead operations planning, control & improvement initiatives Health insurance Provident fund Annual bonus

This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employeesSingle Point of Contact of employees Respond and close all feedbacks within defined SLAShares observations regarding any misalignment to defined guidelines of the area allocatedHave periodic connects with all point of contactof different business to understand their perspective of serviceExecute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant ManagerActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successSupport in client specific initiatives such technology roll-outs, benchmarking, best practices etc.Welcoming guests in a friendly and professional way.Addressing and escalating customer complaints.Providing information about varieties of food available, programs and other services.Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and specialty. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employeesSingle Point of Contact of employees Respond and close all feedbacks within defined SLAShares observations regarding any misalignment to defined guidelines of the area allocatedHave periodic connects with all point of contactof different business to understand their perspective of serviceExecute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant ManagerActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successSupport in client specific initiatives such technology roll-outs, benchmarking, best practices etc.Welcoming guests in a friendly and professional way.Addressing and escalating customer complaints.Providing information about varieties of food available, programs and other services.Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and specialty. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

ROLE AND RESPONSIBILITIES OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate ( GRE ) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded Go To trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team) Single Point of Contact for issues resolution & Workspace change within the premises Problem solves & Resets space on the fly Acts as basic counsel regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to management team when necessary Consolidate feedback to management team regularly for ongoing improvement implementation Participate in ad-hoc projects when required Client/Stakeholder Management Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Report any concerns or patterns in employee feedback periodically to workspace experience manager Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Must be customer focused and be proactive in establishing customer relationships Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Periodically review all reports and feedback to identify trends and bring changes Respond and close all service tickets and feedbacks within defined SLA Plan and execute employee engagement events in line with client expectations Communicate with users by consolidating feedback to ensure expectations are achieved Escalate facilities issues to management team when necessary Have periodic connects with all point of contact of different business to understand their perspective of service Work with all related parties on timely delivery of all services To undertake continuous floor inspections ensure cleanliness and maintenance is correct Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary Ensure the delivery of all operational requirements as per the client scope of works across site Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Oversee office premises and delivery of hospitality services for users Participate in ad-hoc projects when required CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 8 + years in hospitality - hotel & aviation Industry / Coworking spaces Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Proficient in MS Office suite An added benefit would be a Bachelor s degree/ Degree in Hotel Management, business or other related field; Excellent communication verbal and written. Experience of leading a young millennial team Critical Competencies for Success (with corresponding I am JLL behaviors') Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present. Ideal Experience Bachelor s degree/ Degree in Hotel Management, business or other related field; Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written. MAJOR RESPONSIBILITIES Establish direct relationship with the employees working from the office Single Point of Contact of employees working from office for issues resolution & workspace change within the premises Respond and close all service tickets and feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) Have periodic connects with all point of contact of different business to understand their perspective of service Plan and execute employee engagement events in line with client expectations Consolidate feedback to management team regularly for ongoing improvement implementation Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employeesSingle Point of Contact of employees Respond and close all feedbacks within defined SLAShares observations regarding any misalignment to defined guidelines of the area allocatedHave periodic connects with all point of contactof different business to understand their perspective of serviceExecute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant ManagerActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successSupport in client specific initiatives such technology roll-outs, benchmarking, best practices etc.Welcoming guests in a friendly and professional way.Addressing and escalating customer complaints.Providing information about varieties of food available, programs and other services.Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and specialty. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 2 Days Ago job requisition idREQ424068 Performance Implement Global WD HSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSE risk management at all levels. Provide technical advice on relevant HSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSE culture maintaining an appropriate structure to ensure operational HSE management. Support Regional HSE leads in developing relationships with key internal and external HSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSE program as part of the global HSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSE obligations and JLLs HSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Essential Criteria: A bachelors degree in occupational health and safety/ Environmental Science/Engineering is required. Candidate possessing advanced certifications in HSE such as NEBOSH/Advanced diploma in Industrial safety from recognized board will have an added advantage Minimum 3 years experience developing, implementing, and managing HSE programs in Facilities Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSE for multiple sites across multiple countries with a strong understanding of the HSE regulatory environment in major markets. Appropriate recognized Professional HSE qualifications and memberships. Location On-site Hyderabad, TS Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 2 Days Ago job requisition idREQ424068 Performance Implement Global WD HSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSE risk management at all levels. Provide technical advice on relevant HSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSE culture maintaining an appropriate structure to ensure operational HSE management. Support Regional HSE leads in developing relationships with key internal and external HSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSE program as part of the global HSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSE obligations and JLLs HSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Essential Criteria: A bachelors degree in occupational health and safety/ Environmental Science/Engineering is required. Candidate possessing advanced certifications in HSE such as NEBOSH/Advanced diploma in Industrial safety from recognized board will have an added advantage Minimum 3 years experience developing, implementing, and managing HSE programs in Facilities Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSE for multiple sites across multiple countries with a strong understanding of the HSE regulatory environment in major markets. Appropriate recognized Professional HSE qualifications and memberships. Location On-site Hyderabad, TS Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

The Community You Will Join: Our dynamic and highly skilled Gurgaon-based team is dedicated to delivering exceptional fraud and safety operations, ensuring a secure and trusted experience for our customers. As part of a global network, you’ll collaborate with the rest of the world Fraud & Safety (F&S) operations teams, partners, Product, Analytics, Data Science, Engineering, Strategy, and Business Improvement to drive operational excellence in a fast-paced, high-stakes environment. Our team is committed to fostering innovation, diversity, and a culture of accountability while building safe, fraud-resilient platforms that empower our community. The Difference You Will Make: As a Fraud and Safety Investigations Operations Senior Manager, you will lead the Gurgaon team to deliver world-class operational performance, focusing on fraud prevention, safety protocols, and customer trust. Your strategic insights and leadership will shape regional fraud and safety strategies, drive cross-functional collaboration, and ensure high-severity escalations are resolved with urgency and precision. Success in this role will involve influencing stakeholders across Product, Engineering, Analytics, and Strategy to align operational workflows with organizational goals, while fostering a high-performing, inclusive team environment. A Typical Day: Operational leadership and Performance management Lead and manage all aspects of Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service delivery Drive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when needed Serve as the escalation point for executive level issues requiring urgent resolution and high-level coordination Maintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogs Own and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviews Team leadership and development Hire, coach, and develop a high-performing and engaged team that delivers at scale Foster a culture of accountability, performance excellence, diversity, and inclusion Support the onboarding, upskilling, and mentoring of new and developing Delivery Managers in Fraud and Safety Operations Act as a go-to leader for complex employee issues within the region Cross Functional collaboration and stakeholder management Partner closely with Product, Engineering, Analytics, Strategy, Data Science, and Business Improvement to align fraud and safety workflows with broader organizational goals Represent regional priorities and advocate for operational needs in cross-functional forums Strategic program management Contribute to and support the execution of service wide initiatives that go beyond day to day metrics such as continuous improvement programs, employee engagement initiatives, or innovation pilots within Fraud and Safety Operations Translate high-level strategic goals into concrete action plans and measurable outcomes Your Expertise: BS/BA degree in business, operations, or a related field; advanced education. 15 or more years of progressive experience in operations, with at least 5 years in a people management role within fraud, safety, trust, or customer operations. Proven expertise in managing executive-level escalations and high-severity fraud or safety incidents with sound judgment. Deep understanding of fraud and safety processes, protocols, and operational controls, ideally in a regional or global context. Strong leadership skills, with a track record of building and coaching high-performing teams in fast-paced environments. Excellent stakeholder engagement, communication, presentation, and storytelling skills, with the ability to influence cross-functional teams. Proficient in data tools (e.g., Tableau, SQL, Excel, Google Sheets) and collaborative project management tools (e.g., JIRA, Asana, Smartsheets). High emotional intelligence, with a coaching mindset and the ability to lead through change with clarity and empathy. Demonstrated ability to translate strategic goals into actionable plans, balancing short-term performance with long-term vision. Passion for building safe, trusted, and fraud-resilient platforms, with resilience under pressure and sound decision-making in complex scenarios. Experience in the travel or technology industry is a plus. Proven ability to conduct independent research and use data to inform decisions and drive innovation. Strong program management skills, capable of handling multiple concurrent programs with limited control over resources. Ability to work independently in fast-paced, complex environments, fostering collaboration, transparency, and accountability across teams. Consistently demonstrate core values and belonging behaviours, acting as an advisor to leadership. Our Commitment to Inclusion & Belonging: We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: Our dynamic and highly skilled Gurgaon-based team is dedicated to delivering exceptional fraud and safety operations, ensuring a secure and trusted experience for our customers. As part of a global network, you’ll collaborate with the rest of the world Fraud & Safety (F&S) operations teams, partners, Product, Analytics, Data Science, Engineering, Strategy, and Business Improvement to drive operational excellence in a fast-paced, high-stakes environment. Our team is committed to fostering innovation, diversity, and a culture of accountability while building safe, fraud-resilient platforms that empower our community. The Difference You Will Make: As a Fraud and Safety Investigations Operations Senior Manager, you will lead the Gurgaon team to deliver world-class operational performance, focusing on fraud prevention, safety protocols, and customer trust. Your strategic insights and leadership will shape regional fraud and safety strategies, drive cross-functional collaboration, and ensure high-severity escalations are resolved with urgency and precision. Success in this role will involve influencing stakeholders across Product, Engineering, Analytics, and Strategy to align operational workflows with organizational goals, while fostering a high-performing, inclusive team environment. A Typical Day: Operational leadership and Performance management Lead and manage all aspects of Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service delivery Drive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when needed Serve as the escalation point for executive level issues requiring urgent resolution and high-level coordination Maintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogs Own and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviews Team leadership and development Hire, coach, and develop a high-performing and engaged team that delivers at scale Foster a culture of accountability, performance excellence, diversity, and inclusion Support the onboarding, upskilling, and mentoring of new and developing Delivery Managers in Fraud and Safety Operations Act as a go-to leader for complex employee issues within the region Cross Functional collaboration and stakeholder management Partner closely with Product, Engineering, Analytics, Strategy, Data Science, and Business Improvement to align fraud and safety workflows with broader organizational goals Represent regional priorities and advocate for operational needs in cross-functional forums Strategic program management Contribute to and support the execution of service wide initiatives that go beyond day to day metrics such as continuous improvement programs, employee engagement initiatives, or innovation pilots within Fraud and Safety Operations Translate high-level strategic goals into concrete action plans and measurable outcomes Your Expertise: BS/BA degree in business, operations, or a related field; advanced education. 15-19 years of progressive experience in operations, with at least 5 years in a people management role within fraud, safety, trust, or customer operations. Proven expertise in managing executive-level escalations and high-severity fraud or safety incidents with sound judgment. Deep understanding of fraud and safety processes, protocols, and operational controls, ideally in a regional or global context. Strong leadership skills, with a track record of building and coaching high-performing teams in fast-paced environments. Excellent stakeholder engagement, communication, presentation, and storytelling skills, with the ability to influence cross-functional teams. Proficient in data tools (e.g., Tableau, SQL, Excel, Google Sheets) and collaborative project management tools (e.g., JIRA, Asana, Smartsheets). High emotional intelligence, with a coaching mindset and the ability to lead through change with clarity and empathy. Demonstrated ability to translate strategic goals into actionable plans, balancing short-term performance with long-term vision. Passion for building safe, trusted, and fraud-resilient platforms, with resilience under pressure and sound decision-making in complex scenarios. Experience in the travel or technology industry is a plus. Proven ability to conduct independent research and use data to inform decisions and drive innovation. Strong program management skills, capable of handling multiple concurrent programs with limited control over resources. Ability to work independently in fast-paced, complex environments, fostering collaboration, transparency, and accountability across teams. Consistently demonstrate core values and belonging behaviours, acting as an advisor to leadership. Our Commitment to Inclusion & Belonging: We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

The Assistant Controller plays a key role in managing the day-to-day operations of the Accounting Office at our organization. Your primary responsibilities will include financial analysis, financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, as well as working capital and cash control. As an Assistant Controller, you will be responsible for overseeing the internal, external, and regulatory audit processes. Utilizing your interpersonal and communication skills, you will lead, influence, and encourage the accounting team while advocating for sound financial and business decision-making. It will be essential for you to maintain open and collaborative relationships with employees, provide excellent leadership, and ensure that regular communication occurs within the team to create awareness of business objectives. In addition to managing the accounting team, you will be involved in generating accurate and timely results in the form of reports and presentations. Your role will also require you to analyze information, evaluate results, and choose the best solutions to solve problems. Ensuring the accuracy of the Profit & Loss statement, reconciling balance sheets, and complying with standard operating procedures will be part of your routine tasks. Furthermore, you will be expected to demonstrate and apply your accounting knowledge effectively. Staying up-to-date with job-relevant issues, products, systems, and processes will be crucial. You will provide financial information and guidance to executives, peers, and subordinates, as well as attend critique meetings to review information with the management team. Moreover, you will maintain finance and accounting goals by submitting reports in a timely manner, documenting profits and losses accurately, and achieving set performance and budget goals. At our organization, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis and strive to create an environment where all individuals are valued and respected. Joining our team means being part of a global brand that is passionate about providing exceptional guest experiences. If you are an achiever who is passionate about exceeding goals, working collaboratively in a small yet ambitious team, and continuously improving, then we invite you to be a part of our dynamic organization. By joining Courtyard, you will have the opportunity to do your best work, contribute to a purpose-driven environment, belong to a global team, and grow both personally and professionally.,

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Job description Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Our wealth management teams provide financial planning and advice and market insight and updates, as well as products in areas such as investments, deposits, insurance, financing and foreign exchange. They include relationship managers, who work to understand the financial needs of clients and create strategies to meet their objectives, as well as technical product experts, sales managers and support staff HSBC India's Wealth Management business is a key pillar of the bank's strategy, offering an integrated suite of investment, protection, and wealth planning solutions to a diverse set of customers across affluent, high-net-worth, and global client segments. Leveraging HSBC's global reach, strong domestic presence, and advanced capabilities at GIFT City, the business is positioned to deliver holistic client experiences through seamless digital platforms, personalized relationship management, and innovative product offerings. The franchise continues to focus on building differentiated customer journeys, driving revenue growth through wealth products, and ensuring a high standard of governance, operational control, and customer-centric service delivery. Principal Responsibilities: The role of SVP & Head - Client Journeys, Platforms & Controls is responsible for shaping and executing the strategic vision for digital wealth management across all client segments. The role holder manages the end-to-end client journey design, platform ecosystem management, customer digital experience, commercialization of wealth platform capabilities, stakeholder management and compliance oversight, ensuring best-in-class experiences for clients while driving measurable business growth, resilience, and adherence to regulatory standards. This role holder will partner closely with business heads, technology, compliance, operations, and external fintech partners and act as the strategic custodian of the bank's digital wealth proposition, ensuring alignment with global wealth strategy and future-proofing the platform ecosystem. Key Responsibilities Wealth Client Journeys Define and lead the vision, strategy, and roadmap for end-to-end digital wealth journeys across onboarding, goal planning, investment execution and client reporting Act as the owner for all digital wealth journeys and platforms, ensuring a consistent and high-quality client experience across mobile, web, and staff-assisted channels Establish, adapt, maintain, and continuously enhance immersive customer and Relationship Manager (RM) journeys across all wealth-related platforms Wealth Platform Leadership Own the strategic direction and lifecycle of the bank's wealth platforms (investment onboarding and execution engines, advisory tools, reporting platforms) and align with group future state Drive technology modernization and establish strategic partnerships with market intermediaries, and vendors to enrich the platform ecosystem Ensure compliance with extant local regulations and partner with legal and compliance teams to proactively adjust client journeys and platform capabilities Drive continuous improvement in platform capabilities, and digital engagement tools and e nsure platforms deliver resilience and scalability Wealth Operations Oversight Oversee offshore wealth operations units and processes including client onboarding, transaction execution, reconciliations, and client servicing Drive automation and continuous improvement in operational processes, platform capabilities, and digital engagement tools to reduce risk and enhance scale Leverage operational functions to grow these areas into meaningful revenue contributors Governance & Risk Management O wn and maintain the entire control environment, financial planning process, and risk management framework for the IWS team Oversee and lead subsidiary functions ensuring efficiency, accuracy, and adherence to controls Lead all forums for the team, including preparation and submission of reports to governance committees, risk functions, audit, and regulatory bodies Manage the wealth platform risk, audit, ISR & BCP. Oversee DR for wealth systems, ensuring readiness for regulatory and client expectations Market Activation & Platform Commercialization Define and execute market activation strategies for wealth platforms and journeys Partner with frontline, marketing, and distribution leadership to embed platform usage and client engagement Lead commercialization of wealth platforms and drive digital adoption Stakeholder Management Build strong partnerships with technology, operations, compliance, and product teams to deliver on business objectives Engage with global, regional, and local stakeholders and own the VSIP exercise to secure funding for wealth projects, prioritization, and alignment with the broader wealth strategy Manage external stakeholder relationships - AMCs, market intermediaries, vendors - ensuring strategic alignment and joint value creation Requirements A minimum of 15 years of experience in financial services, preferably with leadership exposure in wealth management, digital platforms, customer journeys, and operational control Proven track record in managing large-scale digital transformation and platform enhancement initiatives Strong understanding of investment and wealth products, operational processes, and risk management frameworks Bachelor's degree in finance, business administration, or a related field is essential a master's degree or professional qualification (CFA, FRM, etc.) is preferred Demonstrated ability to lead cross-functional teams and engage with senior stakeholders locally and globally. Useful Link Link to Careers Site: Click You'll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ====================================================================================================

You will be responsible for all CNC & VMC Mechanical Maintenance Activities. This includes updating the annual PM plan, following the schedule, and monitoring the same. It will be your duty to frequently review and update FMEA, HIRA, aspect impact, QMS, and EHS implementation. Additionally, you will maintain operational control and monitor MTTR, MTBF on a monthly basis. You will be in charge of recording B.D of each machine, analyzing the B.D. %, and taking further action to ensure continual improvement within the department. Leading the mechanical maintenance team for all types of mechanical maintenance as per HOD instruction will also be part of your role. You will schedule preventive maintenance and carry out breakdown maintenance, ensuring the timely start of machining activity. This is a full-time position requiring a Bachelor's degree in Mechanical Engineering with a minimum of 10 years of relevant work experience. The preferred industry for this position is Auto & Bearing. The job is based in Rajkot, Gujarat, with a salary range of 6.50 to 7.50 Lacs per annum.,

The Assistant Controller plays a key role in managing the day-to-day operations of the Accounting Office. Your primary responsibilities will include financial analysis, financial reporting, budgeting/forecasting, audit and control, as well as asset and liability reconciliation, working capital, and cash control. You will utilize your interpersonal and communication skills to lead, influence, and encourage others within the Accounting Team. By advocating sound financial/business decision-making and demonstrating honesty and integrity, you will set a positive example for your team. It is essential to oversee internal, external, and regulatory audit processes, ensuring compliance with standard procedures and regulations. Celebrating the successes of your team members and maintaining open, collaborative relationships with employees are crucial aspects of your role. You will participate in the employee performance appraisal process, provide feedback as needed, and ensure disciplinary procedures are followed according to established protocols. In terms of managing projects and policies, you will be responsible for generating accurate and timely reports and presentations. Analyzing information and evaluating results to solve problems effectively will be part of your daily tasks. You must ensure the accuracy of the Profit and Loss (P&L) statements, reconcile balance sheets, and oversee compliance with standard operating procedures. Demonstrating and applying your accounting knowledge will be essential in your role. Staying up-to-date with relevant issues, products, systems, and processes, and effectively using information systems and tools to provide financial reports and analytical support to drive decision-making are critical components of your responsibilities. Providing financial information and guidance to executives, peers, and subordinates will be part of your regular communication. You will advise the Director of Finance on operating and financial issues, communicate financial concepts clearly, and provide direction to other organizational units regarding accounting and budgeting policies. Maintaining finance and accounting goals, submitting reports in a timely manner, documenting profits and losses accurately, and achieving established goals are key objectives. You will also monitor taxes, support operational control environments, and contribute to safeguarding assets and managing business risks effectively. Marriott International is committed to diversity, inclusivity, and maintaining a people-first culture. As an equal opportunity employer, we uphold non-discrimination on any protected basis, ensuring a fair and inclusive workplace for all employees.,

What this job involves: OVERALL ROLE This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo.