Operation Executive

Job Title: Sales Operations Executive – Hotel Onboarding & Retention

Salary :- 18,000/- per month

Immediate Joining

Preferred Industry :- Hospitality, Tourism & Online Travel Agencies

About the Role

The Sales Operations Executive will be responsible for onboarding newly subscribed hotels on Travifai, guiding them through setup, ensuring a smooth experience, resolving queries, and retaining hoteliers by addressing concerns promptly and professionally. This role requires strong communication, objection handling skills, and the ability to maintain trust with hoteliers who may request refunds or express dissatisfaction.

Key Responsibilities

1. Hotel Onboarding & Activation

• Welcome and onboard hotels whose subscription payments have already been completed.
• Assist hoteliers in profile setup: property details, photos, rooms, rates, amenities, and policies.
• Ensure all necessary information is complete for the hotel to go live on Travifai.
• Provide a clear walkthrough of the dashboard, features, and system navigation.
• Coordinate with internal teams (tech/sales/support) to resolve onboarding blockers.

2. Relationship Management

• Maintain regular communication with newly onboarded hotels during the first 30 days.
• Build trust, ensure clarity about how the platform works, and keep hotels engaged.
• Share product updates, new features, and best practices to help hoteliers maximize visibility.

3. Objection Handling

• Address concerns related to onboarding delays, expectations, platform understanding, or performance.
• Clarify product value, processes, and timelines to ensure client confidence.
• Handle tough conversations calmly and convert negative sentiment into positive experience.

4. Refund Prevention & Retention

• Understand the reason behind refund requests and provide solutions to retain the hotel.
• Offer alternative plans, education, or support to resolve dissatisfaction.
• Collaborate with the sales lead to provide strategic retention offers (if needed).
• Ensure refund requests are minimized by maintaining proactive communication and transparency.

5. Internal Coordination & Reporting

• Work closely with tech and support teams to resolve any onboarding issues.
• Maintain accurate records of onboarding status, communication logs, concerns, and resolutions
• Prepare daily and weekly reports on onboarding numbers, hotel sentiment, churn risks, and retention outcomes.
• Identify patterns in objections and suggest improvements in process/product.
• Required Skills & Competencies
• Strong communication and relationship-building skills.
• Excellent objection handling and negotiation abilities.
• Confidence and patience while dealing with dissatisfied customers.
• Ability to explain product features clearly and simply.
• Good understanding of sales processes and customer lifecycle.
• Problem-solving mindset with a positive attitude.
• Basic tech understanding to guide hotels through system setup.
• Ability to remain calm and composed in sensitive conversations

6. Experience & Qualifications

• 1–3 years in Sales Operations, Customer Success, Inside Sales, or Client Onboarding (preferred).
• Experience in hospitality tech or travel tech is an added advantage.
• Graduate in any discipline (hotel management or business background preferred but not mandatory).
• Performance Metrics (KPIs)
• Number of hotels successfully onboarded and activated.
• Time taken to complete onboarding.
• Retention rate of newly subscribed hotels.
• Percentage reduction in refund requests.
• Satisfaction score from hotels during onboarding phase.
• Accuracy and quality of hotel listings created.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Work from home

Work Location: Remote