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Enrich And Enlight Business Consulting
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Openings For Manager Operations

Openings For Manager Operations

Enrich And Enlight Business Consulting

10 - 20 years

8 - 17 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

operations manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage end-to-end operations of international voice processes (inbound/outbound). Lead, motivate, and guide Team Leaders and agents to achieve performance targets including CSAT, FCR, AHT, and SLA adherence. Monitor KPIs and call center metrics regularly; initiate corrective actions where necessary. Ensure compliance with client requirements, industry standards, and internal policies. Coordinate with quality, training, workforce management, and other support teams to ensure operational alignment. Act as a point of contact for client communications and escalations; ensure timely resolution. Drive process improvements, automation, and operational efficiency initiatives. Handle manpower planning, shift scheduling, and resource optimization. Conduct regular performance reviews, feedback sessions, and employee engagement activities. Maintain high levels of team morale and discipline.

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