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Online Order Processing

Online Order Processing

Oswaal Books

3 - 5 years

1 - 3 Lacs

Agra

Posted:4 hours ago| Platform:

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Skills Required

Order Processing Order Fulfillment Order Management Order Tracking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role- Online Order Processing

Job Type- Full-time

Job Location- M.G. Road, Agra.

Exp.- 3- 5 Years (6 Days working)

Order Management:

Process and verify online orders received through various platforms (e.g., company website, e-commerce partners).
Ensure order details, including quantities, shipping addresses, and payment statuses, are accurate.

Inventory Coordination:

Collaborate with the inventory team to check stock availability and maintain accurate records.
Update inventory levels on online platforms as required.

Shipping and Fulfilment:

Coordinate with logistics partners for timely dispatch and delivery of orders.
Track shipments and resolve any delivery issues promptly.

Customer Support:

Respond to customer queries related to orders, payments, and delivery via email, chat, or phone.
Address complaints or concerns, ensuring a positive resolution.

Data Maintenance:

Maintain accurate records of order processing, returns, and refunds.
Generate regular reports on order trends, fulfilment performance, and customer feedback.

Platform Management:

Ensure product listings, descriptions, and pricing are up-to-date on all online platforms.
Monitor online reviews and ratings, taking necessary actions to address issues.

recruitment@oswaalbooks.com / hrlead@oswaalbooks.com

Thanks & Regards,

Pallishree Raju

HR Team

Oswaal Books

recruitment@oswaalbooks.com

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