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7.0 - 12.0 years
2 - 6 Lacs
coimbatore
Work from Office
Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and execute strategies to improve ratings, reviews, and overall online reputation on platforms such as Amazon, Google Business, Google Playstore, iOS app store, TrustPilot, etc. - Collaborate with cross-functional teams, including Marketing, Customer Support, Product Development, and Sales, to align reputation management efforts with overall business goals. - Analyze and monitor customer feedback and sentiment across various online platforms, identifying trends and insights to drive actionable improvements. - Lead and manage a team of reputation management specialists, providing guidance, training, and performance evaluations. - Respond promptly and professionally to customer reviews, addressing concerns, resolving issues, and maintaining a positive brand image. - Implement best practices for managing online reviews, ratings, and feedback, ensuring consistency and alignment with brand messaging. - Develop and maintain relationships with key stakeholders and partners to drive positive collaboration and facilitate reputation management initiatives. - Stay updated with industry trends, competitive landscape, and changes in online platform algorithms to adapt strategies as needed. Requirements : - Graduate/Postgraduate with 7+ years of experience in customer service preferably in an e-commerce startup - Proven experience in improving ratings and reviews on online platforms, especially on Amazon for both US and India listings - Exceptional communication skills, both written and verbal, with keen attention to detail - Experienced in supporting US customers - Strong team management skills, with the ability to motivate and guide a remote team - Results-driven mindset with a strategic approach to reputation management - Ability to analyze data, derive actionable insights, and make informed decisions - Flexibility to work in shifts, including night shifts, to accommodate different time zones - Working knowledge of customer service software & tools. Must be comfortable with Telephony systems, Helpdesk app preferably Zendesk serving customers across all channels (calls, emails, chat & social media) - Proactive, adaptable, and able to thrive in a fast-paced, ever-changing environment. - If you are a highly motivated individual with a passion for online reputation management and a proven ability to drive positive results, we encourage you to apply. Join our team and contribute to building a strong and favorable online brand presence that resonates with our customers and stakeholders.
Posted 4 weeks ago
1.0 - 3.0 years
2 - 4 Lacs
jaipur
Work from Office
Job Description Were seeking an experienced and talented e-commerce executive to join our dynamic team at [company name]. You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, youll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience. If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company. Objectives of this role Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities. Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up. Manage and maintain e-commerce platforms, including product listings, pricing and inventory management. Enhance customer experience by working closely with other departments, such as marketing, content and customer service. Key Responsibilities Handling day-to-day operations of e-commerce portals. Product listing, catalog management, and price updates. Monitoring sales performance and generating reports. Responding to customer queries and ensuring customer satisfaction. Coordinating with warehouse and dispatch teams for smooth order fulfillment. Identifying growth opportunities and implementing sales strategies. Role & responsibilities Your tasks Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales. Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement. Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders. Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads. Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention. Attend conferences, events, and trade shows to showcase our product and the retail sales team. Preferred candidate profile Required skills and qualifications 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets. Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion. Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software. Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth. Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales. Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage. Experience managing e-commerce platforms such as Shopify, meesho, amazon ,Flipkart
Posted 4 weeks ago
5.0 - 7.0 years
12 - 14 Lacs
bengaluru
Work from Office
Overview Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Responsible for managing Search campaigns end to end including setup, optimizations & reporting Creation of detailed Search media plans in line with business objectives and campaign brief Translates business KPIs in channel KPIs Creation and set up of the campaign Management of search campaigns on time on budget on target Tracks performance in reporting & dashboards Analysis and optimization of the campaigns Works with Google & Bing team to troubleshoot performance related issues Campaign insights into Google strategy as well as a cross-channel media strategy. Qualifications A full time graduate degree(Mandatory) Managed search campaigns on platforms like Google Ads, Amazon, and Bing Passion for search marketing and internet marketing industries Outstanding ability to think creatively and identify and resolve problems Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere Ability to clearly and effectively articulate thoughts and points High levels of integrity, autonomy, and self-motivation Excellent analytical, organizational, project management and time management skills Professional Skills & Qualifications: 5 to 7 years’ experience in search marketing with demonstrated successes Proficiency in MS Excel, PowerPoint, and Word.
Posted 4 weeks ago
7.0 - 12.0 years
2 - 6 Lacs
mumbai
Work from Office
Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and execute strategies to improve ratings, reviews, and overall online reputation on platforms such as Amazon, Google Business, Google Playstore, iOS app store, TrustPilot, etc. - Collaborate with cross-functional teams, including Marketing, Customer Support, Product Development, and Sales, to align reputation management efforts with overall business goals. - Analyze and monitor customer feedback and sentiment across various online platforms, identifying trends and insights to drive actionable improvements. - Lead and manage a team of reputation management specialists, providing guidance, training, and performance evaluations. - Respond promptly and professionally to customer reviews, addressing concerns, resolving issues, and maintaining a positive brand image. - Implement best practices for managing online reviews, ratings, and feedback, ensuring consistency and alignment with brand messaging. - Develop and maintain relationships with key stakeholders and partners to drive positive collaboration and facilitate reputation management initiatives. - Stay updated with industry trends, competitive landscape, and changes in online platform algorithms to adapt strategies as needed. Requirements : - Graduate/Postgraduate with 7+ years of experience in customer service preferably in an e-commerce startup - Proven experience in improving ratings and reviews on online platforms, especially on Amazon for both US and India listings - Exceptional communication skills, both written and verbal, with keen attention to detail - Experienced in supporting US customers - Strong team management skills, with the ability to motivate and guide a remote team - Results-driven mindset with a strategic approach to reputation management - Ability to analyze data, derive actionable insights, and make informed decisions - Flexibility to work in shifts, including night shifts, to accommodate different time zones - Working knowledge of customer service software & tools. Must be comfortable with Telephony systems, Helpdesk app preferably Zendesk serving customers across all channels (calls, emails, chat & social media) - Proactive, adaptable, and able to thrive in a fast-paced, ever-changing environment. - If you are a highly motivated individual with a passion for online reputation management and a proven ability to drive positive results, we encourage you to apply. Join our team and contribute to building a strong and favorable online brand presence that resonates with our customers and stakeholders.
Posted 4 weeks ago
7.0 - 12.0 years
2 - 6 Lacs
nagpur
Work from Office
Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and execute strategies to improve ratings, reviews, and overall online reputation on platforms such as Amazon, Google Business, Google Playstore, iOS app store, TrustPilot, etc. - Collaborate with cross-functional teams, including Marketing, Customer Support, Product Development, and Sales, to align reputation management efforts with overall business goals. - Analyze and monitor customer feedback and sentiment across various online platforms, identifying trends and insights to drive actionable improvements. - Lead and manage a team of reputation management specialists, providing guidance, training, and performance evaluations. - Respond promptly and professionally to customer reviews, addressing concerns, resolving issues, and maintaining a positive brand image. - Implement best practices for managing online reviews, ratings, and feedback, ensuring consistency and alignment with brand messaging. - Develop and maintain relationships with key stakeholders and partners to drive positive collaboration and facilitate reputation management initiatives. - Stay updated with industry trends, competitive landscape, and changes in online platform algorithms to adapt strategies as needed. Requirements : - Graduate/Postgraduate with 7+ years of experience in customer service preferably in an e-commerce startup - Proven experience in improving ratings and reviews on online platforms, especially on Amazon for both US and India listings - Exceptional communication skills, both written and verbal, with keen attention to detail - Experienced in supporting US customers - Strong team management skills, with the ability to motivate and guide a remote team - Results-driven mindset with a strategic approach to reputation management - Ability to analyze data, derive actionable insights, and make informed decisions - Flexibility to work in shifts, including night shifts, to accommodate different time zones - Working knowledge of customer service software & tools. Must be comfortable with Telephony systems, Helpdesk app preferably Zendesk serving customers across all channels (calls, emails, chat & social media) - Proactive, adaptable, and able to thrive in a fast-paced, ever-changing environment. - If you are a highly motivated individual with a passion for online reputation management and a proven ability to drive positive results, we encourage you to apply. Join our team and contribute to building a strong and favorable online brand presence that resonates with our customers and stakeholders.
Posted 4 weeks ago
7.0 - 12.0 years
2 - 6 Lacs
chandigarh
Work from Office
Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and execute strategies to improve ratings, reviews, and overall online reputation on platforms such as Amazon, Google Business, Google Playstore, iOS app store, TrustPilot, etc. - Collaborate with cross-functional teams, including Marketing, Customer Support, Product Development, and Sales, to align reputation management efforts with overall business goals. - Analyze and monitor customer feedback and sentiment across various online platforms, identifying trends and insights to drive actionable improvements. - Lead and manage a team of reputation management specialists, providing guidance, training, and performance evaluations. - Respond promptly and professionally to customer reviews, addressing concerns, resolving issues, and maintaining a positive brand image. - Implement best practices for managing online reviews, ratings, and feedback, ensuring consistency and alignment with brand messaging. - Develop and maintain relationships with key stakeholders and partners to drive positive collaboration and facilitate reputation management initiatives. - Stay updated with industry trends, competitive landscape, and changes in online platform algorithms to adapt strategies as needed. Requirements : - Graduate/Postgraduate with 7+ years of experience in customer service preferably in an e-commerce startup - Proven experience in improving ratings and reviews on online platforms, especially on Amazon for both US and India listings - Exceptional communication skills, both written and verbal, with keen attention to detail - Experienced in supporting US customers - Strong team management skills, with the ability to motivate and guide a remote team - Results-driven mindset with a strategic approach to reputation management - Ability to analyze data, derive actionable insights, and make informed decisions - Flexibility to work in shifts, including night shifts, to accommodate different time zones - Working knowledge of customer service software & tools. Must be comfortable with Telephony systems, Helpdesk app preferably Zendesk serving customers across all channels (calls, emails, chat & social media) - Proactive, adaptable, and able to thrive in a fast-paced, ever-changing environment. - If you are a highly motivated individual with a passion for online reputation management and a proven ability to drive positive results, we encourage you to apply. Join our team and contribute to building a strong and favorable online brand presence that resonates with our customers and stakeholders.
Posted 4 weeks ago
7.0 - 12.0 years
2 - 6 Lacs
pune
Work from Office
Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and execute strategies to improve ratings, reviews, and overall online reputation on platforms such as Amazon, Google Business, Google Playstore, iOS app store, TrustPilot, etc. - Collaborate with cross-functional teams, including Marketing, Customer Support, Product Development, and Sales, to align reputation management efforts with overall business goals. - Analyze and monitor customer feedback and sentiment across various online platforms, identifying trends and insights to drive actionable improvements. - Lead and manage a team of reputation management specialists, providing guidance, training, and performance evaluations. - Respond promptly and professionally to customer reviews, addressing concerns, resolving issues, and maintaining a positive brand image. - Implement best practices for managing online reviews, ratings, and feedback, ensuring consistency and alignment with brand messaging. - Develop and maintain relationships with key stakeholders and partners to drive positive collaboration and facilitate reputation management initiatives. - Stay updated with industry trends, competitive landscape, and changes in online platform algorithms to adapt strategies as needed. Requirements : - Graduate/Postgraduate with 7+ years of experience in customer service preferably in an e-commerce startup - Proven experience in improving ratings and reviews on online platforms, especially on Amazon for both US and India listings - Exceptional communication skills, both written and verbal, with keen attention to detail - Experienced in supporting US customers - Strong team management skills, with the ability to motivate and guide a remote team - Results-driven mindset with a strategic approach to reputation management - Ability to analyze data, derive actionable insights, and make informed decisions - Flexibility to work in shifts, including night shifts, to accommodate different time zones - Working knowledge of customer service software & tools. Must be comfortable with Telephony systems, Helpdesk app preferably Zendesk serving customers across all channels (calls, emails, chat & social media) - Proactive, adaptable, and able to thrive in a fast-paced, ever-changing environment. - If you are a highly motivated individual with a passion for online reputation management and a proven ability to drive positive results, we encourage you to apply. Join our team and contribute to building a strong and favorable online brand presence that resonates with our customers and stakeholders.
Posted 4 weeks ago
1.0 - 3.0 years
5 - 6 Lacs
hyderabad
Work from Office
Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Responsibilities Manage multiple tasks at once, be accountable for the status of projects and day-to-day activities, billing, and budget management; support planners and buyers in the implementation of media plans, including loading buys and trafficking Compile a vendor/media channel consideration list, learn, and observe criteria for evaluating partners, assist in building and updating flowcharts Develop spec and material deadline documents for media plans, assist the agency partners in the execution of all media, master running reports on media activity performance, and understanding of key metrics for measurement and success. Qualifications A full-time graduate degree (Mandatory) 2 to 3 years of experience in campaign trafficking and management on third-party ad servers (e.g., CM 360, Adform, Flashtalking, etc.) Strong knowledge of the digital marketing lifecycle Familiarity with the specifications of various third-party, fourth party, and ad verification tags, including DoubleClick, AppNexus, DMPs, and IAS, among others Proficiency in Microsoft Excel, Word, and PowerPoint The ability to work effectively as part of a team and manage your time efficiently A positive attitude toward problem-solving, networking, and being resourceful—eager to learn and unafraid to ask questions A self-starter mindset, diligent in note-taking, multi-tasking, and conducting research.
Posted 4 weeks ago
1.0 - 3.0 years
6 - 8 Lacs
bengaluru
Work from Office
Overview Notice Period: 0-90 Days Location: Bangalore, Hyderabad, Chennai, Coimbatore, Experience: 2-4 years Skills: DV360 - DSP having end to end campaign knowledge. About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second-largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services under Omnicom Media Group: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in the areas of Creative Services, Technology, Marketing Science (data & analytics) and Media Services. We currently have 2000+ awesome colleagues (in Annalect India) who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this together! Responsibilities Successfully managing the day-to-day performance of campaigns on DV360. Deal Management and troubleshooting expert, who can set up & investigate inventory sources like private, preferred & other deals in different DSP - TTD & DV360. Deal monitoring and reporting in SSP along with Deal Hygiene and Health checks • Supply Path Optimization (SPO) regarding clearing price, volume, and technology (DSP/SSP integration) Able to ideate successful audience segmentation aimed at reaching a client goal. Able to execute optimizations aimed at exceeding KPIs; Set campaign "strategies", e.g., targeting, bidding, platforms, data usage, ideas, and downstream client funnel optimization. Able to make compelling arguments based on data and results for more client data access. Working with the agency team to develop best-in-class solutions based on available tech. Communicates day-to-day format, screen, and inventory performance to clients and agencies as needed. Qualifications A full-time graduate degree (Mandatory) Minimum 2-4 years of experience in managing programmatic campaigns for large clients. Hands-on experience using DSPs to build and optimize campaigns across various inventories for large-scale clients. Preferred experience with Google platforms. General troubleshooting skills and strong attention to detail. Working knowledge of digital marketing: display, video, social, and marketing analytics. Proven technical and analytical aptitude, with a curiosity for testing and innovation. Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.
Posted 4 weeks ago
2.0 - 5.0 years
3 - 5 Lacs
gurugram
Work from Office
Sales & Marketing Executive responsible for generating leads, achieving sales targets, building client relationships, conducting market research, and supporting marketing campaigns to drive business growth and brand awareness. Required Candidate profile Only Female Candidates Required
Posted 4 weeks ago
2.0 - 3.0 years
5 - 9 Lacs
mumbai, new delhi
Work from Office
Own social media strategy across platforms (Instagram, TikTok, YouTube, X, Threads, etc.) in alignment with global brand guidelines and regional goals. Plan, create, and schedule daily content that reflects the brands values and aesthetic including campaigns, drops, brand moments, and community stories. Collaborate with design, photography, PR, and retail teams to build cohesive content calendars and storytelling arcs. Lead influencer and creator partnerships that feel authentic to the brand voice from seeding strategies to paid partnerships. Track trends, memes, and moments in real-time culture to ensure the brand stays relevant, witty, and connected to its audience. Manage community engagement respond to comments, DMs, and user-generated content with authenticity and brand personality. Measure performance of content and campaigns using analytics tools; share monthly reports and optimizations.
Posted 4 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
mumbai
Work from Office
About The Role Skill required: Marketing Operations - Digital Project Management Designation: Marketing Engagement Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? In this role, you need to analyze and solve increasingly complex problemsYour day to day interactions is with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instructions onnew assignmentsYou will need to consistently seek and provide meaningful and actionable feedback in allinteractionsYou will be expected to be constantly on the lookout for ways to enhance value for yourrespective stakeholders/clientsDecisions that are made by you will impact your work and may impact the work of othersYou would be an individual contributor and/or oversee a small work effort and/or teamRole requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for? HTML5Adobe Marketo EngageAbility to perform under pressureAbility to work well in a teamStrong analytical skillsAbility to meet deadlinesProcess-orientationAssigned and aligned to region (US, LATAM, EURCAN, Asia Pacific), the Digital Project Manager will be the primary point of contact to stakeholders for digital production execution. The DPM will be responsible for demand management, scope management and domain expertise to manage the production, publication, and maintenance of digital materials for the Brand including websites, banners, emails, newsletters, mobile content and promotional campaigns to the highest international standard for function, design and innovation. They would also do budget management and campaign measurement and reporting activities. Person with marketing background, project management skills and exposure in managing international clients preferred. The person should be able to plan, prioritize and handle business escalations effectively. The Person needs to closely work with the marketing team and provide constructive solutions for their digital marketing platform and will be responsible for end-to-end digital delivery. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 4 weeks ago
0.0 - 3.0 years
2 - 4 Lacs
hyderabad
Work from Office
Responsibilities: * Develop digital strategies for brand growth * Manage social media presence & campaigns * Create engaging content & graphics
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
bengaluru
Work from Office
About The Role Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Qualification Any Graduation
Posted 4 weeks ago
6.0 - 9.0 years
8 - 11 Lacs
pune
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in CPS and excellent analytical skills. Roles and Responsibility Analyze complex data sets to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and spreadsheets to track key performance indicators. Collaborate with cross-functional teams to design and implement process improvements. Conduct thorough analysis of customer complaints and feedback to identify areas for improvement. Develop and present reports to senior management on key findings and recommendations. Identify opportunities for cost savings and process efficiencies. Job Requirements Strong understanding of Customer Service principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills, with the ability to collaborate with diverse teams. Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint. Experience with data analysis tools and software, such as SQL or Tableau.
Posted 4 weeks ago
3.0 - 8.0 years
8 - 12 Lacs
pune
Work from Office
Job Title: Digital Marketing Executive (AI & Content) Location: Pune, India Industry: FMCG | LED | Consumer Electronics (Techtron) Type: Full-time Salary: 8,00,000 12,00,000 per annum (depending on experience) A Bit About Us Multibrands International Ltd. is a UK-based company with over 27 years of experience in the FMCG, LED lighting, and consumer electronics sectors. Based in central Bradford, we are proud to manufacture innovative, high-quality own-brand products that challenge the status quo. With four global officesincluding a production hub in China and operational support in Indiaour international reach is rapidly expanding. Weve earned a reputation for excellence and reliability in delivering products across the world. Our latest venture, techtron, is a bold expansion into the E-Mobility and smart electronics space, offering products like E-Scooters, E-Bikes, EV Chargers, Dirt Bikes, and more. As we innovate across health, beauty, tech, and mobility sectors, its an exciting time to join our growing team. Key Responsibilities Create and manage digital content (blogs, web copy, videos, PR) using AI tools (ChatGPT, Mid Journey, etc.). Plan and execute social media & email campaigns on LinkedIn, Instagram, Facebook, TikTok, and emerging platforms. Manage brand presence & engagement across all digital platforms. Collaborate with internal and external teams to design digital-first promotional materials. Use analytics tools to track ROI, engagement, and conversions. Support new product launches with digital market research, positioning, and launch campaigns. Implement digital trends, influencer marketing, licensing partnerships, and guerrilla campaigns. Ensure content aligns with SEO best practices, digital branding guidelines, and AI-enhanced workflows. Requirements 25+ years experience in Digital Marketing, Social Media, or Content Marketing. Hands-on experience with AI tools (ChatGPT, MidJourney, RunwayML, Synthesia, etc.). Proficiency in social media management tools, CRM, and email marketing platforms. Strong knowledge of SEO, SEM, and analytics tools. Skilled in content creation, digital storytelling, and video editing (Adobe Creative Suite preferred). Strong analytical and reporting skills. Up-to-date with digital marketing trends and innovations. Why Join Us? Be at the forefront of AI-powered digital marketing. Manage global digital campaigns with measurable results. Collaborate with international teams across UK, India, and China. Competitive compensation with room for growth in a dynamic, innovation-driven environment.
Posted 4 weeks ago
2.0 - 7.0 years
2 - 5 Lacs
noida
Work from Office
Required a Digital Marketing Lead for an emerging lifestyle brand. At least 2 years of proven experience in digital marketing for Fashion E-commerce brands, experience as a Google & Facebook ads manager for paid ads. Wholesome experience of working on Social media, especially Influencer collaboration and creating high-quality content for Instagram/ Facebook/ YouTube. Plan and execute all digital marketing, including SEO/SEM, social media, display advertising campaigns, and Affiliate Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI, CR, and other KPIs) Manage monthly marketing budgets and strategies to achieve targets Daily reporting and campaign performance tracking To be able to lead projects on their own. Executing campaigns on Google and Facebook /Instagram Solid knowledge of website analytics tools (e.g., Google Analytics, Omniture, Google Search Console, SEMrush, etc.) Technical SEO knowledge is a plus Create a social media post with Canva. Manage website on Shopify Job Location Noida Interested candidates can call and share resumes on 7982153403 Note: Only male candidates are preferred.
Posted 4 weeks ago
1.0 - 5.0 years
2 - 6 Lacs
ranchi
Work from Office
About the Role: This position requires a dynamic and innovative approach to digital marketing strategies. The Digital Marketing professional will engage in developing, implementing, and managing marketing campaigns that promote Manipal Hospitals' services and enhance online presence. The role demands creativity and analytical skills to optimize user engagement and drive business growth through digital channels. About the Team: You will join a collaborative and results-driven team of marketing professionals who are dedicated to promoting health services through effective digital strategies. The team fosters a culture of innovation and continuous learning, encouraging members to share ideas and best practices. Working closely with other departments, including operations and patient services, the team prioritizes patient engagement and satisfaction. Roles and Responsibilities You are Responsible for: - Developing and executing digital marketing campaigns across various platforms, including social media, email, and search engines. - Analyzing performance metrics and user engagement data to refine marketing strategies. - Managing the hospital’s website content and ensuring optimization for search engines (SEO). - Coordinating with design teams to create visually appealing marketing materials that align with the brand. - Monitoring industry trends and competitors to identify new opportunities for growth. To succeed in this role – you should have: - A bachelor’s degree in Marketing, Communications, or a related field. - Proven experience in digital marketing, preferably in the healthcare industry. - Strong analytical skills and experience with tools for data analysis and reporting. - Knowledge of SEO best practices and familiarity with content management systems. - Excellent communication and teamwork skills to collaborate effectively with various stakeholders.
Posted 4 weeks ago
2.0 - 3.0 years
2 - 2 Lacs
navi mumbai
Work from Office
Responsibilities: * Develop & execute digital strategies using SEO, Google AdWords, Facebook Ads, Instagram Ads & social media marketing. * Optimize website performance through online branding & web marketing techniques. Provident fund
Posted 4 weeks ago
1.0 - 4.0 years
0 - 1 Lacs
jaipur
Work from Office
Responsibilities: * Manage online sales through eBay, Etsy & website. * Optimize social media presence with marketing strategies. * Analyze website performance for improvement. * Increase traffic through digital campaigns.
Posted 4 weeks ago
3.0 - 7.0 years
3 - 6 Lacs
hyderabad/secunderabad, ramnagar hyderabad, vidyanagar hyderabad
Work from Office
Senior Digital Marketing Manager . Job Type : Full-time Schedule : Day shift Experience : total work: 5 years (Required) Location Beta Education 1-7-1002/23, Sri Lakshmi Plaza , Flat No 303 & 304 Ramnagar X Road, Hyderabad 500020 Full job description Position Overview: We are looking for an experienced and strategic Senior Digital Marketing Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in managing clients and a proven track record of leading a team to deliver outstanding results. You will be responsible for overseeing digital marketing strategies, managing a team of marketing professionals, and ensuring client satisfaction by meeting their requirements and expectations. Key Responsibilities: Strategy Development: Develop and implement comprehensive digital marketing Conduct market research and competitive analysis to identify opportunities for growth and optimization. Oversee the execution of digital marketing campaigns, including SEO, PPC, social media, content marketing, and email marketing. Performance Analysis: Monitor and analyze campaign performance using various analytics tools. Identify areas for improvement and implement strategies Collaboration and Communication: Work closely with the creative, content, and technical teams to ensure cohesive and integrated digital marketing efforts. Communicate campaign progress, performance, and strategic recommendations to clients and internal teams. Stay Updated: Keep up-to-date with the latest trends and best practices in digital marketing. Continuously seek opportunities to improve knowledge and skills through training and industry events. Qualifications: Minimum of 3 years of experience in digital marketing, with a focus on client Proven track record of developing and executing successful digital marketing strategies.. Excellent understanding of digital marketing channels, including SEO, PPC, social media, content marketing, and email marketing. Proficiency in using digital marketing tools and platforms such as Google Analytics, Google Ads, Facebook Ads Manager, and others. Strong analytical skills and experience with data-driven decision-making. Excellent communication and presentation skills. Note : Working Days : Six Days a Week Working Hours : 9:30 AM to 6:30 PM
Posted 4 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
thane
Work from Office
Responsibilities: * Collaborate with marketing team on online campaigns * Ensure customer satisfaction through effective service delivery * Manage store operations & sales growth * Oversee purchase orders & inventory control * Plan marketing events
Posted 4 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
You should have 5-8 years of experience in designing, developing, and implementing high impact online digital marketing strategies to drive business growth, brand development, and customer acquisition. Your responsibilities will include optimizing digital marketing strategies across various platforms, collaborating with internal stakeholders and agencies, and executing email marketing campaigns using the company's CRM system. You will be tasked with driving relevant site traffic, managing online marketing functions such as PPC, SEO, email, affiliates, social media, content, retargeting, and strategic partnerships. Additionally, you will create and manage campaign landing pages, microsites, whiteboard videos, emails, surveys, and blogs. Managing marketing communications by writing blogs, articles, social media posts, and opinion pieces will also be part of your role. You will be responsible for measuring, reporting, and continuously improving the performance of all digital marketing campaigns. Collaborating closely with the Business Development Manager (BDM), you will ensure a consistent multi-channel approach to all activities, including managing company social media channels. Experience in website development using platforms like WordPress, Magento, and WooCommerce will be essential. You will manage website development, provide direction, and make recommendations on UX design, layout, communications, email marketing, advertising, mobile optimization, and displays. A solid understanding of user engagement with content is crucial for success in this role.,
Posted 4 weeks ago
2.0 - 6.0 years
0 Lacs
amritsar, punjab
On-site
Job Description: As a Digital Marketing Specialist at Brandquake, located in Amritsar, you will play a key role in executing and managing social media marketing campaigns, developing online marketing strategies, and analyzing web analytics to enhance our clients" online presence. Your responsibilities will also include effective communication with clients and internal team members to ensure successful marketing outcomes. To excel in this role, you must have experience in Social Media Marketing and Digital Marketing, along with proficiency in Web Analytics and Online Marketing tools. Strong communication skills are essential to effectively convey marketing strategies and insights. The ability to work both independently and collaboratively in a team environment is crucial for this position. Additionally, familiarity with various marketing tools and platforms will be advantageous. If you have a Bachelor's degree in Marketing, Business, or a related field, and prior experience in managing digital marketing campaigns, it will be considered a plus. Staying updated with the latest digital marketing trends and tools is an integral part of this role to ensure innovative and personalized strategies that help our clients" businesses grow and stand out online. Join Brandquake and be a part of our dynamic team as we shake up the digital world together with creativity, innovation, and personalized brand marketing strategies.,
Posted 4 weeks ago
0.0 - 4.0 years
0 Lacs
punjab
On-site
As a member of the Nation Defence Academy online marketing department, your primary responsibility will be to utilize Google My Business for online marketing activities. This is a full-time, permanent position suitable for freshers. Benefits include leave encashment, while the compensation package consists of performance bonuses and yearly bonuses. You will be working in day shifts with a fixed schedule at the designated work location.,
Posted 4 weeks ago
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