Head of Customer Success iamneo - An NIIT Venture

10.0 - 14.0 years

0 Lacs

chennai, tamil nadu

On-site

Iamneo, founded in 2016 and now a part of the NIIT family, is a rapidly growing and profitable B2B EdTech SaaS company that is revolutionizing tech talent upskilling, evaluation, and deployment. Specializing in Talent Upskilling, Assessment, and Workforce Transformation across various sectors, iamneo's AI-powered learning and assessment platforms enable enterprises and educational institutions to build future-ready talent at scale. Top corporates and leading institutions trust iamneo's solutions, leveraging NIIT's 40+ years of legacy in learning and talent development. If you are passionate about innovation, growth, and redefining the future of tech learning, iamneo is the place for you. We are currently seeking a Head of Customer Success to lead the next chapter of client engagement at iamneo. This role focuses on crafting exceptional experiences, building scalable success operations, and transforming customers into advocates. The Head of Customer Success will work closely with founders, sales, product, and delivery teams to champion value, growth, and loyalty at every touchpoint. Responsibilities include: - Leading, mentoring, and scaling a high-performing Customer Success team - Driving success metrics across various areas such as adoption, retention, renewal, upsell, NPS, and advocacy - Architecting customer journey frameworks and implementing playbooks across segments - Collaborating with sales to expand revenue opportunities and accelerate account growth - Launching Voice of Customer (VoC) programs and translating insights into product and process improvements - Building scalable onboarding and lifecycle engagement strategies using tech platforms - Developing and monitoring customer health scores and proactively addressing churn risks - Aligning success strategies with business goals and revenue milestones - Owning strategic decision-making for customer growth, experience, and retention - Championing customer-first thinking across cross-functional teams - Bringing in a data-driven mindset for continuous iteration and outcome tracking Qualifications: - 10+ years of experience in Customer Success, Account Management, or Client Experience in B2B SaaS - Proven leadership managing large portfolios with measurable outcomes - Passionate about building and scaling success organizations - Hands-on experience with CS tools such as Gainsight, ClientSuccess, HubSpot, etc. - Strong analytical skills and experience with customer data and dashboards - Exceptional communicator and trusted partner to internal and external stakeholders - Experience in EdTech, SaaS, or Product companies preferred - Technical understanding of software products is a bonus Joining iamneo offers the opportunity to work directly with visionary founders and a future-focused leadership team. You will be part of a product company scaling fast with real-world impact, with ownership, autonomy, and a platform to innovate. The passionate team, transparent culture, and high-trust environment provide recognition, responsibility, and rapid growth for high-performers.,

Posted 3 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.