7 Omnichannel Support Jobs

Role Overview: Join Teleperformance, a leading provider of customer experience management, offering premier omnichannel support to top global companies. At Teleperformance, we value our employees and prioritize fostering enduring relationships within our teams and communities. We emphasize employee satisfaction and support their development, goals, and accomplishments. As part of our exceptional team, you will experience a workplace that values your well-being, productivity, creativity, and engagement. Key Responsibilities: - Utilize advanced support technologies and processes engineered to achieve outstanding results. - Cultivate lasting client relationships and make positive contributions ...

As an experienced professional with a minimum of 8 years of experience, you will be responsible for the following key responsibilities: - Architect and implement scalable solutions for training and fine-tuning LLMs. - Apply prompt engineering, transfer learning, and optimization techniques to enhance model performance. - Integrate LLMs into customer-facing applications such as chatbots, VOICE AI agents, Expert AI agents, and recommendation engines. - Collaborate with CX and product teams to embed AI into customer journeys, improving personalization, automation, and engagement. - Design AI-driven solutions for omnichannel support, sentiment analysis, and real-time feedback loops. - Ensure AI ...

Role Overview: As a member of Teleperformance, you will be joining a leading provider of customer experience management, offering omnichannel support to top global companies. The company values its employees, fostering enduring relationships within teams and communities. Teleperformance emphasizes employee satisfaction and provides a workplace that values development, supports goals, and celebrates accomplishments. You will be part of an exceptional team that drives success through innovative solutions and a world-class workforce. Key Responsibilities: - Provide exceptional customer support and service to clients - Utilize advanced support technologies and processes to achieve outstanding re...

You have proven experience in leading Customer Experience delivery operations during periods of growth or change. Your responsibilities will include managing all CX metrics such as CSAT, NPS, TAT, call answered%, and quality metrics for all channels. Additionally, you will be responsible for overseeing Omni-channel support (Email, Calls, Chat, and Social Media) on a 24x7 basis throughout the year. Your keen attention to detail should cover aspects related to process, product, people, and data. A deep sense of empathy for the customer is crucial as you will serve as their voice within the organization. Your ownership mentality and bias-for-action approach will be key in delivering a superior ...

As an experienced professional with a minimum of 8 years of experience, you will be responsible for architecting and implementing scalable solutions for training and fine-tuning Language Model Models (LLMs). Your role will involve applying prompt engineering, transfer learning, and optimization techniques to enhance model performance. Additionally, you will integrate LLMs into customer-facing applications such as chatbots, VOICE AI agents, Expert AI agents, and recommendation engines. Collaboration with Customer Experience (CX) and product teams will be a key aspect of this role, as you work towards embedding AI into customer journeys to improve personalization, automation, and engagement. D...

As a Support Specialist II (Video) at Vimeo in India, you will play a crucial role in providing high-level technical support to our valued clients, focusing on the video product area. Reporting to the Senior Customer Support Manager, you will be responsible for resolving complex technical challenges and ensuring client satisfaction in a fast-paced environment. Your primary responsibility will be to support Sales Assisted and Self-Serve customers by handling inquiries through various channels such as tickets, phone calls, and messaging platforms. You will take ownership of each issue from initial response to resolution, delivering timely and effective solutions. Additionally, you will work to...

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a...