Officer - cross border

You will be providing support to Cash Management (NACH) transaction process and maintaining a positive working relationship with personnel of other Units/Divisions of the Bank. Your role will involve ensuring that the established product service standards for the National Collections product are met or exceeded, as well as responding to queries received from various clients within agreed timelines. Your key responsibilities will include processing and decision-making according to the Departmental Operating Instructions manual, continuous improvement in productivity, upholding the values of the group and Company, and compliance with all applicable rules, regulations, and Company and Group Policies. You will also be responsible for ensuring operational efficiency by adhering to procedures, carrying out investigations/data analysis to identify the root cause of errors, and taking steps for rectification to avoid recurrence. In the business aspect, you will monitor client requirements, process data on the same settlement date, inform clients if settlement is missed, monitor client ECS queries and respond in a timely manner, and follow up with beneficiary banks for amounts not credited to beneficiary accounts. Additionally, you will ensure that all procedures laid down in the Quality Procedure Manual and Key Control Standards are followed, while complying with the Group's policies for the National Collection Product and internal/external audit for Capital Markets activities. You will be expected to display exemplary conduct, live by the Group's Values and Code of Conduct, and take personal responsibility for embedding the highest standards of ethics, regulatory and business conduct. Key stakeholders you will be interacting with include Department Heads, Head CMS, Head WBO, Cash Management Product Team, Compliance Managers, Item Processing Center Managers, and SCB Affiliates and Overseas Group Offices. To be successful in this role, you should have skills in Microsoft Office and system knowledge. The qualifications required for this position are any Degree. Standard Chartered is an international bank that has been making a positive difference for over 170 years. If you are looking for a career with purpose and want to work for a bank that makes a difference, we want to hear from you. Together, we strive to drive commerce and prosperity through our unique diversity, living by our valued behaviors of doing the right thing, never settling, and being better together. Join us in celebrating your unique talents and making a positive impact.,