Observability Delivery Lead/ Architect

Role Summary

The Observability Delivery Lead owns end-to-end observability delivery for Ejadas clients, from discovery and solution design through implementation, governance, and ongoing optimization. The role sits in the Hybrid Cloud Cloud Business Services (Observability) practice and reports to the Observability Practice Head in the Cloud Center of Excellence.

Key Responsibilities

• Act as primary point of contact for observability workstreams at client sites, running discovery workshops, gathering requirements, and translating them into delivery roadmaps with clear KPIs, SLIs, and SLOs.
• Lead architecture, design, and rollout of observability solutions using tools like Dynatrace, Splunk, Elastic (ELK/EFK), Grafana, Prometheus, AppDynamics and similar platforms across hybrid and multi-cloud (AWS, Azure, GCP, OCI) environments.
• Govern delivery execution: manage risks, quality, timelines, and reporting, ensuring observability contributes to system reliability, SRE practices, and ITSM/DevOps/CI-CD processes.

Leadership and Stakeholder Management

• Lead and mentor cross-functional delivery teams, drive collaboration, and help build reusable accelerators, frameworks, and playbooks to scale observability services.
• Manage senior client stakeholders, PMOs, and vendor relationships (including observability tool vendors), handling escalations and ensuring high client satisfaction and contract adherence.
• Connect observability outcomes (uptime, performance, MTTR, cost insights) to business value, operational resilience, and FinOps or AIOps initiatives.

Required Experience and Skills

• 10–14 years in IT, with at least 5 years delivering observability/APM/monitoring solutions and 3+ years in delivery leadership or project management on large enterprise or managed service engagements.
• Strong hands-on understanding of observability tools and patterns (metrics, logs, traces, alerting), plus how they integrate with DevOps, SRE, ITSM, and CI/CD pipelines.
• Core competencies include delivery governance, technical depth in observability platforms, executive communication, people leadership, and strategic thinking around linking technical metrics to business KPIs.

Education and Certifications

• Bachelor’s degree in Computer Science, IT, or Engineering is mandatory; a Master’s degree or MBA in Technology Management is preferred.
• Valued certifications include: Dynatrace Associate/Professional, Splunk Admin/Observability, cloud certifications (AWS/Azure/GCP practitioner or architect), and service management/DevOps credentials such as ITIL Foundation or DevOps Practitioner.

Interested candidates can share CV to srinivasan.k@primesoftinc.com