Novelvox

Role & responsibilities Deliver technical support to end-users of the product by handling and resolving customer complaints. Efficient dealing of complaints to completion and enabling satisfaction of customers. Interact with customers to provide information in response to queries, concerns, and requests about products and services. Identify and escalate priority issues as per client specifications. Documenting all calls accurately with regards to Customer queries. Provides answers to clients by identifying problems & guiding them through corrective steps. Improves system performance by identifying problems, recommending changes. Obtain and evaluate all relevant information to handle product and service inquiries. Direct requests and unresolved issues to the designated resource. Communicate and coordinate with internal departments. Prioritizing and managing multiple open cases at a time. Hands on experience on G-Suit Must be high thinking and able to address critical situations Hands on experience on handling the customers & partners request Basic knowledge of Linux/Networking/Docker & SQL Must have ITIL knowledge Preferred candidate profile Adaptability and willingness to learn new tools and applications. Excellent communication, logical ability, and convincing skills. Self-Driven & Proactive. Should be comfortable in 24*7 Shifts. Team Orientation- Seeks and accepts advice, suggestions, and constructive criticism from other

Role & responsibilities Review and analyze system specifications Collaborate with QA Engineers to develop effective strategies and test plans Execute test cases (manual or automated) and analyze results Evaluate product code according to specifications Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Communicate and coordinate with the client for smooth release of the product. Understand, replicate and resolve issues faced by the client after the product release. Create, review and executing test cases Maintains version of QA related documents e.g. Test Plan, Test cases, Defect Reports. Bridge between lead and group of testing team KRA Using associated test data to design and develop test procedures and cases Manually executing the test procedures Attending test-procedure walk-through and stand-ups Creation & Review of test coverage & impact analysis Interact customer & Test Manager/Project Manager for related work Participate in defect triage Managing test configuration Help Lead in Release coordination Minimize issues, increase customer confidence and improve stickiness Escalation of issues at appropriate level Contribute to R&D activities through various lab Start identifying risk and help mitigate them to achieve the end goals Timely and successful completion of assignments of the module assigned Communicating module(s) status/Issues etc, on time and efficiently Adherence to the quality process defined for the Product & Projects Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals, accessing new applications and investigating new technologies Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the product Contribute in estimation on testing for modules/tasks Help in recruitments Enhancing and maintaining work culture & environment Technical Skills and Qualification Experience in Automation Testing, API Testing, smoke testing, performance testing, etc., which includes functional, database , usability testing etc Tools: Eclipse, selenium, SVN, Postman, Rest API, or any other API Database: MS SQL, Operating systems: Windows Server 2008 and above Good Knowledge of coding practices, basic programming patterns and frameworks 2 to 3 yrs. Experience Qualification: BE/B-Tech /MCA or any equivalent degree Skills: Manual testing, Automation testing.

Job Description We are seeking a highly motivated and results-driven PPC Specialist to join our digital marketing team. The ideal candidate will be responsible for planning, executing, and optimising Pay-Per-Click (PPC) campaigns across multiple digital channels. You will leverage data analytics and creative strategies to drive ROI and improve overall campaign performance. Key Responsibilities: Plan, create, and manage a variety of PPC campaigns across digital platforms Monitor, analyze, and optimize existing campaigns for performance improvements Conduct keyword research and write compelling, high-performing ad copy Proof-read and edit ad content to ensure accuracy and effectiveness Make creative suggestions for advert design and templates Build and maintain strong client relationships and support business development Generate comprehensive analysis and reports on campaign performance Present data insights and performance reports to internal and external stakeholders Track budget utilization and adjust bids to maximise ROI Implement strategies to detect and mitigate click fraud risks Stay updated with latest trends in PPC, SEM, and digital advertising Technical Skills & Qualifications 3 - 4 years of relevant experience in managing PPC campaigns Strong analytical and data interpretation skills Solid understanding of SEO, SEM, and broader digital marketing principles Proficiency with advertising platforms like Google Ads, Facebook Ads, and Yahoo Ads Experience with analytics and reporting tools (e.g., Google Analytics, Tableau, Web Trends) Bachelor's degree in any discipline Requirements: Strong experience in PPC campaign management Proficient in analytics tools (Google Analytics, Tableau, etc.) Good understanding of SEO and digital marketing Strong communication, analytical, and presentation skills Problem-solver with a positive and accountable approach

Effectively communicate timely status updates on projects to senior leadership including project roadblocks in order to avoid timeline, cost and quality slippage while meeting customers expectations. Compiles project status reports, coordinates project schedules, manages project meetings Coordinates project activities and ensures all project phases are documented appropriately. Meet Delivery timeline and effort estimates. Must be able to complete job responsibilities working in a global time zone to meet the IT/business needs. Must have working experience of Agile methodology. Work is generally independent and collaborative in nature. Interact with the clients as a Single Point of Contact. Understand Client Requirements and Perform Business Analysis. Candidate Profile: Desirables Must have hands-on experience on using tools like Zoho or similar tools. Strong client-facing and teamwork skills. Excellent Communication skills. Problem-solving skills. Strong analytical skills. Good with MS office - Word, Excel PowerPoint etc Should have hands-on experience on US Projects. Should be comfortable for the US shift. Experience and Qualification 2+ years of experience as Project Coordinator. Any Graduate.

Role & responsibilities Assist in planning, monitoring, and tracking strategic projects. Support the preparation of documentation, presentations, and project reports. Help collect and analyze key metrics to track project performance. Collaborate with cross-functional teams to ensure smooth execution. Gain hands-on experience with project management tools and industry frameworks. Participate in meetings, take minutes, and follow up on action items. Preferred candidate profile MBA students with a specialization in Project Management, Strategy or a related field. Strong analytical, communication, and organizational skills. Enthusiastic, self-driven, and eager to learn in a corporate setup. Willing to work from office 5 days a week.

Job Summary: We are looking for a passionate and skilled Java Developer to join our dynamic product team. The ideal candidate will have strong programming fundamentals, hands-on experience in Java-based technologies, and a problem-solving mindset. You will be responsible for coding, deploying, and maintaining high-performance software components while collaborating closely with internal teams and clients. Key Responsibilities: Develop, test, and maintain efficient, scalable code. Deploy components and support system setup. Create technical/user documentation. Collaborate on requirements, design, and QA. Ensure adherence to coding standards and best practices. Communicate with clients for requirements and issue resolution. Key Result Areas (KRAs): Timely delivery of tasks/modules. Clear project status updates. Compliance with quality and process standards. Continuous skill and knowledge enhancement. Effective problem-solving and teamwork. Mentoring juniors and supporting recruitment. Technical Skills: Languages & Frameworks: Core Java, J2EE (Servlets, JSP), Spring, Hibernate Technologies: REST, SOAP, RMI, JMS, XML, JSON Database: Oracle, MySQL, PostgreSQL, SQL Server Web: JavaScript, HTML5, CSS Multithreading & Collections: Strong understanding required Design Patterns: Familiarity with software design principles and patterns Servers & Tools: Apache Tomcat, JBOSS, Apache HTTP Server, ANT Scripts Version Control: SVN IDE: Eclipse Soft Skills: Strong analytical and problem-solving capabilities. Good communication and interpersonal skills. Ability to work independently and as part of a team. Proactive attitude and a growth mindset.