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Happiest Minds Technologies
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Noc Engineer-F2F Interview on 23rd July,Wednesday - Immediate Joiners

Noc Engineer-F2F Interview on 23rd July,Wednesday - Immediate Joiners

Happiest Minds Technologies

2 - 6 years

3 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

NOC Operations Network Monitoring Solarwinds Technical Support Major Incident Management Server Monitoring Monitoring Tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Experience Required: 2.5 Yrs - 6 Yrs

Notice Period: Immediate to 15 Days (Looking for Immediate Joiners only)

Work Location: Electronic City

dhanunjaya.p.m@happiestminds.com

Should be excellent in communication.
Hands on experience on Network monitoring tools and Windows server experiences
Hands on experience in ticketing tools preferable is Service now.
Monitoring tool experience preferably Dynatrace.
Provide technical support by answering/responding to phone/e-mail to client.
Support remote users via Phones or emails.
Management of Service and Supplier faults against SLA Targets.
To follow up on the issue that have been escalated to their teams until the resolution.
To report every alert/issue that has appeared in the shift and provides the info to the next shift if issue not resolved.
Ability to handle multiple responsibilities.
Vendor ticket management and timely escalations
Flexible and able to work within a 24/7/365 shift pattern.
Should have experience in handlining MIM calls.

Preferred candidate profile

Immediate Joiners Required - 0-15 Days Joiners

F2F Interview on 23rd July (Wednesday) between - 10:30AM to 4:30PM

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