NOC Analyst-1

The NOC Engineer at Zelis plays a crucial role in monitoring, troubleshooting, and maintaining the organization's computer networks to ensure reliability and performance. As a NOC Engineer, you will have the responsibility of monitoring network performance, responding to alerts and incidents promptly, identifying and resolving network issues proactively, and collaborating with other IT teams to troubleshoot and resolve complex problems. You will also be required to document and track incidents, communicate effectively with end-users and stakeholders during incident resolution, and monitor network security systems to detect and respond to security incidents. Furthermore, as a NOC Engineer, you will implement security measures to safeguard the network infrastructure, manage and maintain network configurations, implement changes and updates to network devices as needed, identify opportunities for improving network performance and efficiency, and work on continuous improvement initiatives to enhance overall network reliability. You will be expected to maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps, collaborate with other IT teams, vendors, and service providers to address network-related issues, and participate in an on-call rotation to provide 24/7 support for network-related incidents. To qualify for this role, you should have 3-5 years of relevant experience in NOC, a Bachelor's degree in information technology, Computer Science, or a related field, and relevant certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+. Additionally, you should have proven experience in network administration and troubleshooting, knowledge of network protocols, security principles, and best practices. The ideal candidate for this position should possess strong analytical and problem-solving skills, excellent communication and interpersonal skills, the ability to work in a fast-paced environment and handle multiple priorities, and familiarity with network monitoring tools. If you are looking for a challenging role where you can contribute to maintaining high standards of service delivery and be part of a dynamic team that values professional growth and collaboration, then this opportunity at Zelis is the right fit for you.,