Job Description: You will be joining Nexapp Technologies Private Limited as an Assistant General Manager Business Development based in Bengaluru. Your primary responsibilities will include new business development, business planning, business relationship management, contract negotiation, and sales activities within the organization. Your role will require you to utilize your skills in new business development and sales, business planning, and contract negotiation. Additionally, you will be expected to leverage your expertise in business relationship management to foster strong partnerships and enhance business strategies. The ideal candidate will possess a Bachelor's degree in Business Administration or a related field. Previous experience in the tech industry would be a valuable asset. Strong communication and interpersonal skills are essential for effective interaction within the organization and with external stakeholders. If you are looking for a challenging opportunity to contribute to the growth and success of a dynamic company specializing in SD-WAN, SD-Branch, and M2M IOT Gateways, this role at Nexapp Technologies Private Limited could be the perfect fit for you.,
Role Overview The Head of NOC Operations, Project Management, and Service Delivery will be responsible for leading end-to-end service operations, managing critical client projects, and ensuring high standards of service delivery across the organization. This is a strategic and hands-on leadership role that demands cross-functional collaboration, customer-centric mindset, and deep operational insight. What You’ll Lead • Full ownership of 24x7 NOC Operations (L1–L3), with a focus on uptime, SLA compliance, and efficient incident resolution • Execution of nationwide SD-WAN and managed connectivity deployments under the NaaS model • End-to-end service delivery for high-compliance sectors including BFSI, Retail, Manufacturing, and Government • Lead the organization’s compliance journey by driving ISO 27001, ISO 20000, and SOC 2 certifications • Collaborate with Product and Security teams to build and align cybersecurity and NOC/SOC offerings • Spearhead automation, monitoring, reporting, and continuous service improvement initiatives • Build, manage, and mentor large cross-functional teams, define processes, and implement KRA/KPI-based performance structures What You Bring • 12+ years of experience in Service Delivery, NOC Operations, or Network Project Management • Proven ability to lead large distributed teams across technical support, service ops, and project delivery • Strong experience in setting up standard operating procedures, defining KRA/KPIs, and implementing p performance management systems • In-depth knowledge of LAN/WAN, SD-WAN, MPLS, VPN, Wi-Fi, IoT, and cloud-managed networking • Hands-on experience managing enterprise-grade deployments and service delivery in regulated industries • Strong understanding of ITIL processes, SLA/KPI governance, and industry compliance standards • Experience with audits and certifications like ISO 27001, ISO 20000, SOC 2, PCI-DSS • Exposure to cybersecurity products, NOC/SOC environments, and security best practices • Preferred certifications: PMP, Prince2, or ITIL • Excellent communication, team leadership, and stakeholder management skills Key Responsibilities NOC & Support Operations • Lead and manage 24x7 NOC operations, ensuring proactive monitoring, incident management, and resolution. • Define and track SLAs, MTTR, and other KPIs for NOC performance. • Oversee L1/L2/L3 support teams and ensure proper escalation processes are followed. • Implement automation and tools to enhance monitoring and operational efficiency. Project Management • Drive successful end-to-end delivery of client network projects (e.g., deployment of routers, switches, SD-WAN, Wi-Fi). • Plan, resource, and manage multiple parallel client engagements. • Align cross-functional teams (engineering, pre-sales, support) to meet project deadlines and client expectations. • Ensure documentation, risk management, and client reporting are part of every project. Service Delivery • Own customer experience and ensure consistent, high-quality service across clients. • Interface with enterprise customers for onboarding, service reviews, and escalations. • Drive continuous improvement initiatives based on service feedback and metrics. • Ensure timely invoicing, renewals, and service compliance. Team Leadership • Mentor and manage a team of project managers, NOC engineers, and delivery personnel. • Define KRAs, evaluate performance, and drive a culture of ownership and accountability. • Build internal capacity for scale and future growth. Key Skills Required • Strong understanding of NOC operations, tools (e.g., Zabbix, PRTG, SolarWinds), and ITIL framework. • Hands-on experience in managing projects in the networking domain (SD-WAN, routers, switches, Wi-Fi). • Proven track record in leading service delivery and client-facing operations. • Experience in managing escalations, incident & problem management. • Budgeting, resource planning, and performance tracking. • Process improvement, automation, and documentation practices. • Strong knowledge of SLA governance and reporting tools (Excel, Power BI, or dashboards). • Excellent communication, stakeholder management, and client-facing skills. Preferred Qualifications • Bachelor’s degree in Engineering, IT, or related field; MBA is a plus. • ITIL/PMP/Prince2 certification preferred. • 12+ years of relevant experience with at least 5 years in leadership roles. • Prior experience in OEM, System Integration, Managed Services, or NaaS environments is highly desirable.