Job Summary: We are looking for a highly organized and motivated Back Office Team Leader to oversee and manage our back-office operations. The ideal candidate will be responsible for ensuring smooth workflow, maintaining data accuracy, supporting front-office functions, and leading a team to achieve operational efficiency. Key Responsibilities: Team Leadership & Supervision: Lead, mentor, and motivate the back-office team to achieve productivity and performance targets. Assign tasks, monitor progress, and ensure timely completion of work. Conduct regular team meetings and provide guidance on process improvements. Operational Management: Ensure efficient and accurate processing of administrative and operational tasks. Monitor and optimize workflows to improve efficiency. Implement and enforce company policies and procedures. Maintain records, databases, and reports as required. Quality Control & Compliance: Ensure data integrity, accuracy, and confidentiality. Monitor team performance and address errors or inefficiencies. Ensure compliance with company policies, industry regulations, and data protection laws. Collaboration & Communication: Act as a bridge between front-office teams, senior management, and other departments. Provide necessary reports and insights to management. Address and resolve any operational issues efficiently. Process Improvement & Training: Identify areas for improvement and implement process enhancements. Train new and existing team members on processes and tools. Stay updated on industry trends and best practices. Qualifications & Skills: Bachelors degree in business administration, Management, or a related field. Proven experience in back-office operations, preferably in a leadership role. Strong organizational and problem-solving skills. Excellent leadership and team management abilities. Proficiency in MS Office (Excel, Word, PowerPoint),business software as well as accounting Methods. Strong analytical, decision-making, and communication skills. Ability to handle confidential information with integrity. Work Environment: Office-based role with standard working hours. May require occasional extended hours during peak periods.

Job Summary The Back Office Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks, processing orders, handling customer inquiries, and ensuring smooth sales operations. This position involves coordinating with internal departments, maintaining sales records, and assisting in customer service to enhance overall business efficiency. Key Responsibilities Sales Support & Coordination: Assist the sales team with order processing, quotation preparation, and customer follow-ups. Coordinate with customers and internal teams to ensure timely order fulfillment. Maintain customer databases and update sales records. Prepare and distribute sales reports, presentations, and performance analysis. Order Processing & Documentation: Process purchase orders (POs), invoices, and delivery schedules. Ensure accurate data entry in CRM/ERP systems. Coordinate with logistics and warehouse teams to track order dispatch and delivery. Handle contract documentation and ensure compliance with company policies. Customer Service & Relationship Management: Respond to customer inquiries via email, phone, or online platforms. Address customer complaints or issues and escalate when necessary. Maintain positive relationships with clients to enhance customer satisfaction. Sales Analytics & Reporting: Monitor sales performance and prepare reports for management. Track pending orders, stock availability, and sales pipeline updates. Assist in forecasting and sales planning activities. Cross Department Coordination: Liaise with finance, supply chain, and marketing teams for smooth sales operations. Collaborate with marketing to provide promotional materials and customer insights. Support sales executives with administrative tasks to optimize productivity. Qualifications & Skills Required: Bachelors degree in business administration, Sales, Marketing, or a related field. 2+ years of experience in sales support, back-office coordination, or customer service. Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/ERP systems. Strong communication and interpersonal skills. Excellent organizational skills with attention to detail. Ability to multitask and work under tight deadlines. Preferred Skills: Experience in the manufacturing, industrial, or B2B sector is a plus. Knowledge of sales order processing and supply chain coordination. Familiarity with SAP, Salesforce, or other CRM tools. Work Environment: Office-based role with occasional coordination with field sales teams. Regular interaction with customers, suppliers, and internal departments.